Customer Service, Machine Operator, Data Entry, IT

MICHAEL MORROW

*** **** **. *.*. 269-***-**** or 616-***-****

Byron Center, MI 49315 ************@*****.***

The main objective is securing a full time position to that utilizes my strengths in math, computers, writing, and organizational skills. Seeking a position in an office or manufacturing environment, where there is a need for a variety of skills including: computer knowledge, organizational capabilities, data entry, or machine operation.

QUALIFICATIONS

10+ years of office, warehousing, and manufacturing experience

Proficiency in utilizing applications such as Microsoft Word, Excel, PowerPoint, MS Project, and SQL Server 2012.

Critical thinker with solid active listening, judgement, and decision making skills.

Familiar with ISO 9000, 9001, and Capability Maturity Model quality systems

EDUCATION

BSIT/Software Systems Engineering Specialization

Colorado Technical University Online

Colorado Springs, CO GPA: 3.88 (155 credits)

Employment History

Dematic North America: Flexible Fabrication System Operator/Brake Press Operator

Grand Rapids, MI.

June 2013 – March2015

Blue print reading for the fabrication of parts according to dimension specification requirements, in order to achieve high quality standards. Marked/labeled and tagged parts.

Certified as a SGe8 Servo-Electric Turret Punch Press and Shear Combi-TULUS/Beckhoff Control Systems operator.

Visual inspection of parts produced to meet specification requirements, and troubleshooting material along with systems errors to make the defect per part ratio less.

Used hand measurement tools such as calipers, height gauge, protractors, radius gauge, thread gauge, pin gauges, comparator, and micrometers to make sure the parts meet the required specifications. Used a coordinate measuring machine (CMM) for measuring the physical geometrical characteristics of the parts to achieve a high quality standard, and Virtek to measure the accuracy of two-dimensional parts to tolerances within 0.050 mm.

Operated the brake press, which entailed helping to set up the press, bending the parts to the correct length and degree of angle, and conformance to blueprint tolerance values.

Nucraft Furniture: Machine Operator/Assembly Technician

Comstock Park, MI.

April 2012 – March 2013

Worked with other team members on achieving project goals, and support for co-workers.

Assembled case goods according to blue print specifications.

Helped to organize the shipping/receiving departments to achieve efficient quality processes.

MJM Merchandising: Independent Distributor

Sparta, MI.

September 2009 – January 2011

Delivered exceptional service by delivering and negotiating great deals for customers to make a profit.

Involved inventory control processes, and cash management accountability.

Acquired and managed customer accounts with varying special terms and conditions.

Superior International: Office/Account Manager, Warehouse Manager

Sparta, MI.

June 1995 – February 2007

Opened and closed the business daily. Effectively managed shipping/receiving operations.

Helped troubleshoot business processes and customer account concerns or disputes in order to achieve customer retention while minimizing financial risk factors.

Managed and regulated all product ordering processes and inventory levels to ensure that products were constantly in stock.

Customer service focused in sales, and pricing of products per quantity ordered.

Managed customer accounts including create/delete, credit, terms, and collections processes.

Professional Skills

Excellent analytical and problem solving skills

Extremely organized with strong time management skills

Quick learner/lifelong learner

Continuous improvement mindset

Goals and results achiever

Strategic planner for optimizing key business performance indicators.

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