Manager Customer Service

Tanya A. Herbert

**** ******* ******, ********, ******** 60201

847-***-**** (Home), 847-***-**** (Cellular)

*********@***.***

Career Objective

To obtain a Supervisory or Managerial position which offers knowledge, advancement, and growth opportunities

based on performance and contribution in maintaining and advancing the business goals of the company.

Work Experience

AbbVie, 1 North Waukegan Road, R479,Bldg AP4-2, North Chicago, Illinois 60064-6199

Contract Requisition Specialist (September 2014- Present)

Operating Systems: SAP, Oscar, and Cransoft

Maintain essential contract documents/data in the contract database and build/maintain hard copy contract files to be in compliance with Corporate Purchasing, Finance, and Office of Ethics and Compliance (OEC) policies

Utilize critical thinking skills to work independently under minimal direction from Outsourcing Management to evaluate, manage, and prioritize contract processing tasks from pre-negotiated contracts through completion

Work with multiple complex computer programs to complete the contract execution process within departmental timelines and within auditable standards

Requisition processing of Purchase Order (PO)/PO creation

Recognize and resolve vendor management issues to maintain system integrity (i.e.: incorrect supplier chosen by requisitioner)

Comprehend fundamental contract content and purpose to verify that the requisition was created properly and independently make the decision to reject or approve

Functional understanding of various contract types, process flows, and business unit needs

May support most common routine contract (i.e.: author agreements)

Verify insurance certificates, diversity documentation, and other required documentation and obtain missing documentation if needed

Independently approve PO's for service agreements within delegated limits

Assist with the resolution of higher dollar agreements that have compliance issues

Primary interface with shopping cart requisitioners and PO approvers to identify and/or troubleshoot requisition issues (vendor issues, documentation issues, compliance issues)

Process purchase order change notice requests according to guidelines

Perform inbox triaging C-Vend entry and approval

SomerCor 504, Inc., 601 S LaSalle, Suite 510, Chicago, Illinois 60605

Servicing Analyst

Operating Systems: Loan Manager and LaserPro

(June 2009– February 2014)

Monitored the portfolio quality of various clients

Analyzed and reviewed financial statements, and made decisions regarding Loan Risk Grading

Analyzed and calculated cash flows as well as forecast the evolution for the portfolio

Analyzed and reviewed Payment Relief Requests, prepared Servicing Actions, and Annual Financial Updates

Prepared and submitted Deferments, Subordinations, Assumptions, and Liquidations to the SBA for approval

Prepared Payoff Request, Wires, and Release Deeds as it pertained the paid off loans

Acted as the liaison between the customer and the company in order to discuss, track, and make decisions on matters that affected the portfolio

Loan Administrator

Operating Systems: Loan Manager and LaserPro

(March 2009 - June 2009)

Maintained a high quality of financial documentation for the company's commercial real estate loan portfolio while ensuring that information is in accordance with the SBA Policies and in compliance

with Federal Regulations

Prepared, reviewed, and maintained ticklers for time sensitive documentation such as financials,

UCC's and insurance certificates to secure the companies collateral

Updated spreadsheets, reports, and tracked loan performance quarterly

Served as a liaison between the company and the customer

Assisted with special projects when necessary

Banco Popular North America, 9600 Bryn Mawr Avenue, Rosemont, Illinois 60018

SBA Portfolio/ Servicing Analyst

Operating Systems: Metavante, PCFS, and Bakerhill

(November 2007 - November 2008)

Managed, analyzed & reviewed portfolio, financial statements

Prepared recommendations regarding credit worthiness, profitability and loan grading

Prepared and submitted Annual Financial Updates and Servicing Action Requests, Life Insurance,

Substitutions, Subordinations and Entity Name Changes daily

Ensured all requests were in accordance with the SBA Standard Operating Procedures, Guidelines,

and Federal Regulations

Senior Collector

Operating Systems: Metavante, PCFS, and Bakerhill

(July 2006 - October 2007)

Managed, controlled, organized, negotiated, collected and organized past due accounts in excess of

Five million dollars

Collected an excess of one hundred thousand dollars monthly

Prepared, processed, monitored, interest only deferments for approval on all private pay loans

Processed, reported, and maintained monthly write-offs

Referred accounts to in house collection group and attorney when necessary

Council For The Jewish Elderly, 3003 W. Touhy Avenue, Chicago, Illinois 60645

Billing & Collections Manager (January 2003 – June 2006)

Operating System: Medical Manager

Managed, controlled, and organized past due accounts

Collected payments from governmental insurance and private pay sources

Responded to client billing questions, statement inquires, and handled all customer complaints

Prepared monthly billing statements and month end reports for management

Managed the receivable write-off process including detailing documentation of account history,

collection effects and recommendations

Referred accounts to outside collection agency

Pathways Center for Children, 2591 Compass Road, Suite 100, Glenview, Illinois 60626

Assistant Manager (September 2000 – December 2002)

Operating System: Medical Manager

Managed, billed, and collected past due accounts for thirty therapists

Collected payments from governmental insurance agencies and private pay sources

Responded to client billing questions, statement inquires, and handled customer complaints

Prepared monthly billing statements and month end reports

Managed the receivables write-off, including detailing documentation of account history, collection efforts, and recommendations

Referred accounts to outside collection agency

Baxter Healthcare Corporation, One Baxter Parkway, Deerfield, Illinois 60015

Contact Sales Administrator (September 1995 – September 2000)

Operating System: JDE Edwards

Negotiated contracts for hospital buying groups

Monitored, issued, and paid quarterly administration fees

Issued returns and handled customer complaints

Collected on past due statements

Issued discounts on damaged products

Senior Collector

Operating System: JDE Edwards

(August 1994 – September 1995)

Managed, controlled, organized, negotiated, collected and organized past due accounts in excess of

Five million dollars

Collected an excess of one million dollars monthly

Prepared, processed, monitored, interest only deferments for approval on all private pay loans

Processed, reported, and maintained monthly write-offs

Referred accounts to in house collection group

Education

Bachelor of Science

Eastern Illinois University

Awards

2014 R & D Outsourcing Supporting Branches Award

2013 Hard Work Ain’t Easy Award – SomerCor 504 Inc.

2007 Customer Service Appreciation Award – Banco Popular North America

References

Available upon request

Contact this candidate