Customer Service Manager

GAIL M. MCLEOD

*** * ****** ** ******** SC ****5 803-***-****/803-***-**** *******@*****.***

SUMMARY

Seeking employment that will utilize my skills while affording the opportunity to advance.

EXPERIENCE

01/12-06/15

Office Manager, JF Contractors LLC

Managed account payables and receivables

Reconciled bank and credit card statements. Making sure receipts matched the statements

Invoiced completed jobs and processed progress payments for continued jobs

Processed Payroll

Processed HR paperwork for new hires, performed background checks and coordinated pre-employment drug testing

Scheduled work for sub-contractors

Coordinated purchase and delivery of building materials and supplies

Handled per diem and out of town lodging

Shopped multiple venders for cost efficiency of materials and supplies

Handled large deposit transport, deposits and transfers

04/07-12/11

Front Desk Receptionist, Creech Roddey Watson Insurance

Performed daily customer service and assistance

Answered multi line phone system

Took payments and applying them to customers’ accounts

Entered claim information for customers.

Coordinated meeting schedules

11/03-04/05

Assistant Manager, The Gift Garden

Performed daily customer service and assistance

Inventoried current stock

Ordered new products

Received shipments

Scheduled employees

09/02-11/03

Manager In Training/Sales Associate, Radio Shack

Inventoried stock

Took payments and applied them to customers’ accounts

Received shipments

Scheduled employees.

07/01-04/02

Accounts Receivable/Customer Service, Boyle Toyota

Received Payments on service tickets

Reconciled bank statements

5/00-06/01

Loan Officer/Customer Service, Washington Mutual Finance

Received Payments

Processed and closed personal loans

EDUCATION

June 1995

High School Diploma, Sumter High School

08/98-05/99

Criminal Law, Central Carolina Technical College

05/11-10/11

Medical Assistant, Central Carolina Technical College

SKILLS AND TRAINING

QuickBooks

Microsoft Office

OSHA safety training

Certified Notary

Extensive experience with dealing with the public

Able to multi task and schedule for timely and efficient completion of tasks

Leadership training

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