Customer Service Sales

Brian Bell

PO Box *****

Savannah, GA *****

(Cell/text): 912-***-****

********@*****.***

Objective:

My 20+ years in sales management have ideally prepared me to share this extensive and successful experience with a company desiring a dramatic improvement in sales, goals, employee performance and customer satisfaction.

Experience:

LKQ Corporation, Savannah, GA Oct2011 – Present

Certified Parts Advisor

• Highly experienced parts advisor and trainer for the Savannah market

• Develop and maintain a large customer base in the market area

• Provide excellent customer service experience with excellent return customer results

• Created an aggressive marketing plan, improving sales and market share

• Established improved procedures for sales and training

• Interpret P&L statements for monthly/seasonal trends and adjust sales marketing to compensate

• Utilize multiple marketing tools to increase sales (direct marketing, mailings, contests, networking, cold calling and customer referrals)

• Deliver training and mentoring for other staff members, improving the quality of customer service and improved sales

LKQ Corporation, Ft. Myers, FL Jan2004 – Oct2011

Plant Manager

• Managed sales, marketing, operations and inventory for Ft. Myers market area.

• Exceeded all budgeted goals each year as manager

• Sales revenues averaged $100K-$150K per week (approx. $6.5 million yearly)

• Strong Human Resources management skills: interviewing, hiring, on boarding, training, payroll, progressive discipline and dismissals

• Primary plant trainer for sales, inventory, operations, safety and marketing.

• Directly managed a plant team of up to 42 employees

• Created daily reports for upper level management and plant usage – sales, marketing and operations

• Directed deliveries and drivers to ensure customer priority and efficiency

• Monitored daily fluctuation of ferrous and non-ferrous metal, batteries, tires, and aluminum/copper values – selling at the “sweet spot” for increased scrap revenues

• Created daily sales reports to analyze sales issues or problem areas and provided direct training where needed

• Produced annual budgets and monitored them monthly/weekly for compliance LKQ Corporation, Belleville, MI Mar2002 – Jan2004

Plant Manager Trainee

• Hired into manager training program and assigned to plant manager at Belleville, MI

• Hands on training for corporate policies, reporting, human resources, customer service, inventory, sales, marketing and operations

• Handled all plant management duties in the absence of the plant manager

• Assumed responsibility for day-to-day operations of the plant under the direct guidance of the plant manager

• Assisted/ran weekly and monthly sales meetings to ensure total employee involvement for meeting plant goals

• Enlarged and maintained customer base, increasing plant income Greenleaf Auto Recyclers, Brighton, MI Jun1999 – Mar2002 Sales Representative

• Created and built a large customer base

• Developed a marketing plan based on previous years sales trends, identified weaknesses and provided solutions for future sales

• Sales cold calls, calls backs and follow up quotes

• Excelled at industry, customer, and community networking to build relationships and increase sales

• Consistently exceeded $150K in sales of new/used auto parts

• Greenleaf has since been bought out by LKQ Corporation Skills/Expertise:

• Strong customer service skills, specializing in a positive total customer experience

• Expert problem resolution ability

• Aggressive salesmanship consistently exceeds goals

• Ability to communicate at all levels from upper level management to entry-level trainees

• Knowledgeable of OSHA, DEP and Storm Water compliance requirements

• Experienced with multiple computer systems, MS Windows, MS Office (Word, Excel)

• Keen technology skills utilizing Stromberg (Payroll), COGNOS (IBM financials), Project X (LKQ’s OS for sales/inventory/reporting), Hollander, Pinnacle and Checkmate (all standard programs in the auto salvage industry) Education:

• Eastern Michigan University, Ypsilanti, MI

• Oakland Community College, Southfield, MI

• Washtenaw Community College, Ann Arbor, MI

o All general education courses at the three colleges – approx. 60 semester hours.

References available upon request

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