Sales Customer Service

CHRISTOPHER MAHON

***** ******** ***., ********** *****, MI 48070

717-***-**** ***********@*****.***

EDUCATION

Kelley School of Business at Indiana University, Bloomington, IN May 2013 Masters of Business Administration, Double Major in Marketing and Management

Faculty selected for the Business Marketing Academy

Performed over 40 market assessments that analyzed potential avenues for DuPont’s renewably sourced plastics

Analyzed and redesigned the digital marketing strategy for Steak ‘n Shake to better engage customers Franklin & Marshall College, Lancaster, PA May 2005 Bachelor of Arts, Double Major in Economics and English

Semester Abroad at National University of Ireland, Galway EXPERIENCE

Carlisle Companies, Charlotte, NC June 2013-Present FleeceBACK Product Manager, Carlisle Construction Materials, Carlisle, PA April 2014-Present

Direct a $90 million international portfolio of polymer-based membranes and urethane adhesives for the largest commercial roofing manufacturer in the United Sates

Responsible for technical improvement to company’s primary premium product resulting in increased margins of 20%

Manage the FleeceBACK Technical Specialists who are in charge of troubleshooting field issues. Oversaw their individual 2015 market development plans used to spur sales in targeted territories by upwards of 60%

Provide coaching and training for outside sales representatives to improve FleeceBACK sales, with emphasis on upselling techniques and differentiating attributes amongst customer segments

Manage incentive program budget of $250,000, resulting in revenue growth of 18% YTD

Present quarterly product line updates to the executive team with emphasis on marketing, sales, and profitability Carlisle Management Development Program June 2013- April 2014

Construction Materials (Operations): Analyzed capacity, utilization, market growth, and cost savings for $10MM worth of machinery related to the largest commercial roofing product line

Interconnect Technologies (Finance): Created a data integrity roadmap for the ERP system of a $650MM company by analyzing input methodology to generate more accurate sales reporting dashboards

Brake & Friction (Marketing): Gained capital approval of $250,000 for a global CRM program implementation by analyzing suppliers and presenting the business case for improved customer service and sales reliability Yum! Brands, Louisville, KY May 2012- August 2012

Operations Intern, KFC Restaurant Excellence

Worked with franchisees to identify and formalize the operations process for product introductions, which was implemented and added to launch procedures throughout the 5,000 domestic franchise locations The Bank of New York Mellon, Pittsburgh, PA February 2007- June 2011 Associate Escrow Sales Specialist, National Escrow Services March 2010- June 2011

Created business development plans for the BNY Mellon National Escrow group based on VOC feedback and market research to target specific law firms for cross-sale opportunities and new business growth

Improved sales force activity and effectiveness by designing presentations and case studies, including a marketing brochure that was used to enhance communications with intermediaries Assistant Officer, Escrow Services February 2007- March 2010

Negotiated the structure of over 150 escrow accounts worth in excess of $2 billion with outside attorneys, working as a liaison for internal legal, compliance, product, and operations specialists

Conceived and initiated a marketing campaign aimed at opposing counsel contacts that resulted in 17 new accounts worth revenue of over $2 million

Drafted quarterly newsletters that highlighted recent transactions or industry news, which were sent to over 300 contacts and intermediaries to increase our division’s brand awareness and capabilities

Streamlined the compliance approval process for escrow accounts, resulting in a 50% improvement from the previous standard, thereby increasing client satisfaction for deadline-driven projects AXA Financial, Lancaster, PA October 2005- August 2006 Registered Financial Consultant: Series 7, 66, and PA Life and Health Licenses ADDITIONAL

Northwestern University Executive Program for Managing Product Design and Development

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