Customer Service Representative

Dominique Croal

West Palm Beach, Fl

Work 561-***-**** ext 210

*********@*****.***

Summary of qualifications

Experienced hard working Customer Service Representative with strong work ethics

Computer Experience

Microsoft Word, Excel, PowerPoint, Peachtree (Date Entry), Quick book, Customer Service, Filling and typing (40wpm)

Strengths

Refer unresolved customer grievances to designated departments, determine charges for service requested, collect deposits or payments, Complete contract forms, prepare of address records, Obtain and examine all relevant information to assess validity of complaints, Solicit sale of new or additional services or products, also have experienced and shipping and receiving.

Professional Experience

Ambrosia South, West Palm Beach, Florida (10/2012-03/2014) Resident Manager/ Tech

Monitor and assist residents in daily activities, on a generalized and an individualized level, in accordance with their treatment needs and responsibilities. Monitor clients while they take medication. I facilitate activities outings, emergency procedures, and everything in between. I help maintain a clean and safe work environment for clients.

Home Wood Suites, West Palm Beach, Florida (5/2010-6/2012) Customer Service

Answering phones, booking reservations. Greeting guests upon entry to the hotel, checking in new guest, checking out guest. Answering providing any necessary services to ensure a customer’s satisfaction

Lexis Nexis, Boca Raton, Florida (10/2010/3/20111) Temporary assignment thru Career USA

Conducting applications and documentation review including obtaining missing or accurate credentialing documents. Logs maintain and track all.

Initial review of application to verify all required sections are completed. Access appropriate tracking tools to log and maintain application status based on daily activity.

Kohl’s, West Palm Beach, Florida (6/2009/3/2010)

Customer Service, Cashier, prepared customer invoices and accepted payments

Credit representative, customer reduction

Florida Health Department, West Palm Beach, Florida (04/2009-5/2010)

Dealing with customers, excel, date entry

Conferred with customers by telephone and in person, Microsoft works

TFI Solutions, West Palm Beach, Florida (09/2008-12/2008)

Date entry, selling office supplies

Dealing with customer’s order supplies

Better Business Bureau, West Palm Beach, Florida (10/2006-12/2007)

Conferred with customers by telephone and in person, provided information about Businesses and regulations, Kept records of customer interactions and transactions.

Resolved customers’ service or billing complaints by contacting companies. Checked to ensure that appropriate changes were made to resolve customers’ problems.

Contacted customers to respond to notify them of claim investigation results and any planned adjustments.

Iron Mountain, West Palm Beach, Florida (07/2007-09/2007) Temporary assignment thru Career USA

Kept records of customer interactions and transactions, Date entry

Filling, typing

Flamingo Air, Freeport Grand Bahamas (01/2001-06/2006)

Planned routes, tanneries and accommodation details for customers, made and confirmed reservations for transportation and accommodations.

Prepared customer invoices and accepted payments, Answered inquiries regarding information such as schedules, procedures, and policies.

Education

High School Diploma- St. Georges High School Freeport, Grand Bahamas (June 19.2006)

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