Manager Operator

Kateryna Bagdasarian

*** ***** ******* *** ********, NY 11218

Tel. +1-347-***-****

Email: ****.***********@*****.***

Profile Summary – Travel Agent, Sales Mgr., Tourism Mgr., Accompanying Tour guide

U.S. Green Card holder (Permanent resident – authorized to work for any US company) I am an enthusiast tourism Manager and travel agent with 11 years’ experience in the sector. I started to work

(while completing my Master’s Degree on Tourism Business Administration) at the age of 19. During my career I’ve earned a lot of experience in both inbound and outbound tourism, with a growing base of partners and contacts of different companies across Europe and Asia. I also travelled around three continents (Asia, Europe and northern Africa) accompanying tourists.

I am independent, incorrigible optimist with a lot of energy, fast learner, proactive, very responsible, efficient, communicative and committed to my work. I love to work and for me it is very important to develop my full potential.

I am multilingual, with advanced level of English and Spanish, and native Russian and Ukrainian.

Professional Experience

(11 years in tourism sector)

04.2015 –09.2015: Company "TOURISM WITH STYLE" (tour operator) Position: Development tourism manager

Responsibilities:

1. Creating package offers (planning and tour programs, travels and other proposals as well as their quotation).

2. Interaction with VIP guests, 5* and 4* hotels in Spain, transport companies, travel agencies and other organizations.

3. Reservation of hotels, villas, apartments and transports in Spain (with a broad base of contacts). 4. Usually working with customers from Arabic countries, Russia, Ukraine. Prospection of new customers. 5. Organization FAM trip for the big tour operators from Russia. 6. Visiting international exhibition of tourism in Dubai (04.05-07.05.2015). 09.2014 – 06.2015: During this period, I was fully dedicated to my studies on Tourism at Euroaula University School in Barcelona (see Education).

04.2014 – 08.2014: Company "RAY BALEARIC " (tour operator), Barcelona, Spain Position: Manager of Tourism

Responsibilities:

1. Creating package offers (planning and tour programs, travels and other proposals as well as their quotation).

2. Interaction with the guest, transport companies, travel agencies and other organizations. 3. Work with individual clients, VIP clients, group bookings. 4. Reservation of hotels and transports in Spain.

5. Usually working with customers from Russia, Ukraine. Prospection of new customers 10.2013 – 04.2014: Company «LUXE TRAVEL Superdom» (tour operator), Barcelona, Spain Position: Manager of Tourism

Responsibilities:

1. Creating package offers (planning and tour programs, travels and other proposals as well as their quotation).

2. Interaction with the guest, transport companies, travel agencies and other organizations. 3. Work with individual clients, VIP clients, group bookings. 4. Reservation of hotels and transports in Spain.

5. Usually working with customers from Russia, Ukraine. Prospection of new customers.

08.2010 – 10.2013 Company «SAKUMS» (tour operator), Kiev, Ukraine Position: General Manager of Tourism

Responsibilities:

1. Creating package offers (planning and tour programs, travels and other proposals as well as their quotation).

2. Interaction with the guest, transport companies, travel agencies and other organizations. 3. Obtaining Visa Support (working with the embassies of Hungary, Poland, Spain and Greece in Kiev). 4. Creating, development and direct Selling of tour packages. 5. Work with individual clients, VIP clients, group bookings. 6. Selling airlines tickets (system of reservation Galileo). 7. Accompanying tour groups during trips abroad (coach circuits across Europe, and multiple trips in Asia, for example: Sri Lanka, India, Thailand, Cambodia, etc.)

09.2008 - 07.2010 Company «AGROMAT-TOUR» (tour operator), Kiev, Ukraine Position: General Sales Manager

Responsibilities:

1. Development of tourist packages (leisure and medical) in Hungary, Sri Lanka and Maldives. 2. Preparation of documents for visa processing.

3. Booking tours (in collaboration with foreign partners). 4. Accompanying tour groups during trips abroad (Europe and Asia). 5. VIP tourism.

6. Visiting promotional tours in the thermal resorts of Hungary. 7. Medical tourism.

06.2008 - 08.2008 Company «LOT TOUR», Sunny Beach, Bulgaria Position: Representative of Bulgarian firms, tour guide Responsibilities:

1. Organization of leisure resorts for Ukrainian and Russian tourists. 2. Organization and selling of excursions.

3. Guide to the old City of Nessebar.

10.2007 - 04.2008 Company «ELITA - TOUR» (tour operator), Kiev, Ukraine Position: Tourism Manager

Responsibilities:

1. Development of tourist packages.

2. Preparation of documents for visa processing.

3. Booking tours (in collaboration with foreign partners). 4. Accompanying tour groups during trips abroad (Europe: ski tours in Slovakia, coach trips across Europe).

5. Company’s website design.

06.2007 - 08.2007 Company «LOT TOUR», Sunny Beach, Bulgaria Position: Representative of Bulgarian firms, tour guide Responsibilities:

1. Organization of leisure resorts for Ukrainian and Russian tourists. 2. Organization and selling of excursions.

3. Guide to the old City of Nessebar.

05.2005 - 05.2007 Company «SION-S» (tour operator), Kiev, Ukraine. Position: Senior Tourism Manager

Responsibilities:

1. Maintenance and development of the customer database (travel agencies and direct tourists). 2. Preparation of documents for visa processing.

3. Confirmation of booking requests for tours (work with foreign partners of the company). 4. Signing of contracts, prepared all the necessary documentation for the departure of a tour group abroad.

5. Accompanying tour group during a trip abroad (Bulgaria and Hungary). 6. Won a tender issued and accompanied a group of 80 people in a VIP-tour in Hungary

09.2004 - 12.2004 Company «TRIUMF-TRAVEL» (tour operator), Kiev, Ukraine Position: Tourism Manager, Accompanying tour guide Responsibilities:

1. Maintenance and development of the customer database (travel agencies and direct tourists). 2. Preparation of documents for visa processing.

3. Organization of tourists groups travelling to the Czech Republic.

07.2004 - 08.2004 Company «TK-WELT» (tour operator), Kiev, Ukraine Position: Accompanying tour guide and tutor of children group. Responsibilities:

1. Visa groups processing with Bulgaria and Romania embassies. 2. Escort groups of children in Ukraine-Bulgaria-Ukraine circuit. 3. Guide for children groups during their stay in Bulgaria camps.

Education

09.2014 - 06.2015 –Euro aula University School, Barcelona, Spain Ciclo Formativo de Grado Superior en Turismo. Specialization: travel agencies (1st course) Including: "Amadeus reservation system course".

09.2001 – 04.2007 - Institute of Tourism Federation of Trade Unions of Ukraine "Management", Kiev, Ukraine Master’s Degree in Management Business Administration of Tourism Companies. Specialization: Management

Degree authorized to the level “Licenciado” (Master) by the Ministry of Education of Spain.

April 2011 – Galileo Office, Kiev "Galileo reservation system course". More information: Experienced using office and PC/Mac workstations.

Languages:

Russian – native;

Ukrainian – very fluent ~ native;

English – fluent, written & spoken;

Spanish – fluent, written & spoken;

Catalan – Basic (certificate level B1)

French – Basic

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