Customer Service Manager
Resume:
Curriculum Vitae
Of
Ammaarah Schroeder
CURRICULUM VITAE OF AMMAARAH SCHROEDER
1.) PERSONAL DETAILS
SURNAME
Schroeder
NAME
Ammaarah
IDENTITY NUMBER
DATE OF BIRTH
30 March 1993
GENDER
Female
ADDRESS
200 Honeysuckle Avenue, Extension 2, Lenasia
CONTACT TELEPHONE NUMBER
HOME TELEPHONE NUMBER
MARITAL STATUS
Married
DEPENDANTS
1
NATIONALITY
South African
HOME LANGUAGE
English (Read, write & speak)
OTHER LANGUAGE
Afrikaans (Read, write & speak)
DRIVERS LICENSE
None
CRIMINAL OFFENCES
None
HEALTH
Excellent
HOBBIES
Camping, Swimming, Sports, Surfing the net
2.) EDUCATIONAL HISTORY
Institution: Nirvana Secondary School
Year Completed: 2010
Qualification Achieved: Admission to Bachelors Degree
Subjects Passed:
English
Afrikaans
Mathematical Literacy
Life Orientation
Business Studies
Geography
Life Sciences
3.) COMMUNITY SEVICES
Institution: Saaberie Chisty Society
Year Completed: 2008
Qualification Achieved: Certificate
Certificate Achievements: 10 Hours Voluntary Service in the Burial & Charity Division
Institution: Lenmed Hospital
Year Completed: 2009
Qualification Achieved: Certificate
Certificate Achievements: 10 Hours Voluntary Service in Frail Care
4.) EMPLOYMENT HISTORY
COMPANY
Pro Auto Engineering
POSITION HELD
Receptionist / Administration
MAIN JOB PURPOSE
General Office Assistant
EMPLOYMENT PERIOD
February 2011 to April 2012
REASON FOR LEAVING
Part Time Employment – Weekend/ Holidays
REFERENCES DETAILS
Mr. N Hansjee 073-***-****
Key Responsibilities
Receptionist
Provide excellent customer service support to income/outgoing calls & communication
To provide a one stop solution to all clients
Make follow ups due to complaints received
Continuous Knowledge & Skills Improvement
General Office Assistance & Administration
Flawless delivery of administration
All work required on the administration system
All work required on the accounts system
Proper filling and record keeping
Managing and resolve clients queries according to required turnaround times
Reconciling entries where required
Ensuring all required reporting is completed within turnaround times
Maintaining a good and respectful working relationship with colleagues
Operational Support
Provide support to all technical and industry related queries and/or escalation from customers
Consult when necessary with staff & management, but takes ownership of decisions
Keep track of small detail and be able to provide evidence of all activities
Effective Communication – Customer Service
Written communication – internal & external clients, including faxes, e-mails etc
Verbal communication from which the receiver can understand what is being explained
Building and maintain sound relationships with customers
Maintain good etiquette at all times
COMPANY
U Bank
POSITION HELD
Call Center Agents
MAIN JOB PURPOSE
Collections
EMPLOYMENT PERIOD
April 2012 to December 2012
REASON FOR LEAVING
Learner-ship (traineeship)
REFERENCES DETAILS
Don Ndadani (Manager) 072-***-****
Tembuso Guambe (Supervisor) 083-***-****
Key Responsibilities
Call Center
Perform outgoing/ outbound calls regarding accounts in arrears
Make follow ups regarding information given
Secure payments by following up on promise to pays
Update client information/banking details and capture notes (data Capturing)
Reach targets
Collections
Negotiate payments
Interpret statements
Educate clients on Legal processors as per collection promises and National Credit Act
Able to reach company targets
Make recommendations to improve productivity and quality
COMPANY
Much Solutions (Randfin)
POSITION HELD
Customer Service Agent
MAIN JOB PURPOSE
Customer Service
EMPLOYMENT PERIOD
January 2013 to July 2013
REFERENCES DETAILS
Mrs Z Kara
Key Responsibilities
Call Center
Outbound Customer Service Agents
Making Calls and Obtaining Leads
Selling Debt Counseling Products
Data Capturing and Administration
Proper and Professional Verification and Authentication process applied
Inform Clients about the benefits and differences regarding debt review
Seek information to understand customer needs and provide solutions
Promote and enhance a positive company brand and image and convey a professional image in all customer interactions
Provide various options to clients for all products offered.
Continues knowledge and skills improvement
Self-development in business knowledge
Self-development in general business knowledge
Attendance of scheduled training interventions, workshops, etc.
Display excellent knowledge of technologies and products
Awareness of all industry developments and information
Effective Communication
Active Listening Skills
Excellent Verbal communication skills
Written communication that adheres to the Communication Policy
Proper filing and record keeping
Ensuring all required reporting is completed within required turnaround
Contribute towards designing and implementing new processes that improve turnaround time, quality or productivity
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