Manager Customer Service

Kenneth W. Bruce

*** ******* ***** ****, ** *****

email: ************@*****.***

Phone: 937-***-****

MANUFACTURING/OPERATIONS MANAGEMENT

Manufacturing/Operations Professional with 25 years of experience, demonstrating improvements in Efficiency/Throughput, Cost Reductions, Quality and Delivery Time. Strong and decisive operations leader with excellent communication, analytical, organizational, technical, team building and planning skills. Maintain uncompromising focus on high quality standards and bottom line profitability. Champion of Lean Manufacturing philosophy based on Continuous Improvement practices. Core knowledge and skill areas include:

Total Productive Maintenance Quality Assurance Management Safety Standards and Compliance

Process Simplification and Design Cost Control Strategies Work-flow Planning

Operations Improvement ISO Total Quality Management

Project Management Root Cause Problem Solving 5S

Strategic Planning SMED SMART Goals

PROFESSIONAL EXPERIENCE

GENERAL FILMS, Covington, OH 8/2013 - 7/2015

Vice President of Manufacturing (8/2013 – 7/2015)

Led operations and maintenance staff for a 24/7 blown film and converting operation. Direct reports included, Extrusion Supervisors, Converting Supervisors and Maintenance staff. Responsibilities included developing short term and long term strategies for growth, selection and project management of new equipment installation, efficiency and quality improvement initiatives, cost controls and new product development. Customer base consisted of food processors, automotive manufacturing, film converters and packaging distributors.

Evaluated and selected new equipment to meet increased demand

Increased plant throughput by 12% and profit margin by 4% through equipment upgrades and process improvements

Established and published key performance metrics for Safety, Quality, Production and Cost Reduction and met on a regular basis with Supervision to review performance

Provided leadership to Supervisors to ensure fair and consistent application of processes and procedures across all shifts

Led plant efforts to pass and exceed FDA compliance inspections COROPLAST, Vanceburg, KY 11/2009 – 7/2013

Plant Manager (11/2009 – 7/2013)

Directed operations for a 24/7 corrugated extrusion and converting facility. Responsibilities included leading new equipment installation and start up, capital project management, quality initiatives, cost controls, requisition of raw materials, hiring, delivery and new product development. Customer base consisted of converters of returnable packaging for the automotive industry, sign makers, and agricultural industry packaging. Operation consisted of an 115,000 square foot facility and two off-site warehouses. Workforce consisted of 100 employees with extrusion and converting departments. Direct reports included Production Superintendent, Maintenance Manager, Human Resources Manager, Process Engineer, Design Engineer, Warehouse Manager, Accounting, Extrusion department Supervisors, Quality Assurance and Scheduling.

Lead onsite Manager with Profit / Loss responsibility; established and managed an operating and maintenance budget exceeding $20 million

COROPLAST, Vanceburg, KY – cont’d 11/2009 – 7/2013

Championed a safe work environment through effective training, monthly safety meetings and the creation of a safety committee comprised of both Management and Production personnel

Developed and managed a yearly Capital Improvement Projects ($3MM-$4MM yearly CIP budget)

Reduced direct labor by 8% and increased efficiency by 6% by initiating lean strategies and continuous improvement strategies

Upgraded future capability by recruiting and developing a Management team to fill key leadership positions

Established metrics for the plant and held teams accountable for meeting and exceeding goals

Led Engineering and Production staff during installation and start up of new equipment

Reduced customer and inner plant reject by implementing a Quality Management System

Maintained customer-focused relationships, through one on one communication and immediate follow up to inquiries, questions and concerns

Developed relationships with raw material suppliers and helped them improve their quality and customer service MAX KATZ BAG COMPANY, Indianapolis, IN 1990 - 2009 Plant Manager (2002 – 10/2009)

Held full operations responsibility for a 24/7 blown film and converting plant to include throughput, quality, scheduling, hiring, delivery and new product development. Customer base consisted of OEM auto parts manufacturers, construction industry, industrial applications and products used in retail. Mentored Managers and Supervisors in individual professional development, training and evaluations.

Utilized resource planning to accommodate the seasonal nature of the products used in the building industry

Reduced raw material costs and created “green products” by developing products that used 50% recycled content. This created substantial savings by replacing new, costlier raw materials with recycled content that costs 50% less

Major contributor in new product development for the automotive industry resulting in 20% growth in customer base

Establish training programs for assigned personnel and monitored employee progress; set performance expectations, provided coaching and feedback to employees Production Manager (1994 – 10/2002)

Coached and mentored Production Supervisors during day to day operations for 24/7 blown film and converting facility. Responsibilities included quality, efficiencies, safety and scheduling of 8 production operations. Met weekly with Supervisors to coach and mentor them with their professional development.

Monitor line & equipment performance and work closely with the Maintenance Manager to implement PM and improvement programs

Responsible for key machine start-up; developed training manual for equipment operations, the result was the ability to double throughput for this specific operation

Coached manufacturing teams to set and achieve goals, the result was team building and top to bottom Involvement

Fostered a safe, efficient workplace with constant communication with plant personnel

Determined training guidelines and set up training program and materials EDUCATION

University of Indianapolis, Bachelor of Science

Major: Business Administration

Minor: Economics / Finance

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