Staff Manager
Resume:
Raymond Everett Hawkins Sr.
Lancaster, Texas 75146
e-mail: ************@*****.***
Experience
● Operations Manager Aramark Healthcare : Baylor All Saints Medical Center at Fort Worth, Texas 08/ 2013 to 08/ 2015
Maintained effective relationship with client and demonstrating knowledge of contents of current Company/client contract.
Assisted with the hiring, evaluation and disciplining of housekeeping employees; prepared work schedules and maintain adequate staffing.
Inspected cleanliness of facility, sanitation and infection control; took corrective action when necessary.
Provided supportive leadership; a feeling of complete trust, security, and satisfaction through demonstrations of competence and willingness to serve.
Assuring that all departmental spaces, including housekeeping supplies and administrative spaces are to be kept in accordance with Aramark and the facility standards of cleanliness and appearance; all equipment clean, labeled and kept in good repair.
Recognizing and adopting activities appropriate to the specific needs of the patient/resident population; demonstrating knowledge of specific issues directly related to age of patient/resident population.
Assisting in maintenance of all controls for each of the Company programs, including: Operations Logs and Records, Housekeeping Records, Account Records, Weekly Inspections, Monthly Summary, Monthly Joint Review Meetings, Daily Hour Control, Safety and Systems, etc., in accordance with the facility's directives.
●Senior Pastor New Hope Baptist Church: Grand Prairie, Texas 12/2009 to 10/2015
Preaching and teaching Adult Sunday school classes and Sunday morning
worship services. Also leading the Wednesday prayer meeting and bible study
Working with Minister of music and worship leader in preparing appropriate music for the worship services.
Facilitate weekly staff meetings, lead the ordinances (baptism, Lord's supper) and served as chief administrator.
Providing spiritual counseling for the membership as needed.
Asst. Director of Housekeeping: Crothall Healthcare Inc., 03/07 to 06/09
Responsibilities entailed overseeing hospital account with a 4.3 million dollar managed volume.
Full Time Equivalent (FTE) 120 productive, 130 paid
Managed a Facility (Good Shepherd) that was licensed for 550 beds, we serviced 420 beds
Planned, organized, supervised, directed the activities of the EVS Department.
Reviewed linen usage statistics and maintained loss and cost controls
Processed over 1 million pounds of laundry annually.
Managed monthly departmental, budget
Resolved staff concerns at the departmental level, utilizing the grievance process as required
Ensured proper coverage/scheduling of EVS staff
Conducted performance evaluations in a timely, measurable and objective manner.
Inspected assigned departments to ensure quality work
Ensured compliance with policies and procedures regarding departmental operations, fire, safety,
emergency management and infection prevention and control.
PRESS GANEY: INPATIENT REPORT: Room cleanliness 89.7 %, 04/09 to 06/09
OUTPATIENT SERVICES REPORT: Cleanliness of facility, 92.2 04/09 to 06/09
AMBULATORY SURGERY REPORT: Cleanliness of center 91.7 04/09 to 06/09
EMERGENCY DEPARTMENT REPORT: Cleanliness of Waiting room 86.0, ER/ED 88.7 04/09 TO 06/09
Filed daily reports via email to the Director of Housekeeping
●Director of Housekeeping: The Clairmont Nursing Home in Longview, Texas 05/2004-02/2007
Responsibilities entailed hiring qualified personnel for the housekeeping department
Managed daily operations in the laundry, housekeeping and custodial staff.
Provided continued personnel training and development
Evaluated work performance of each employee
Inspected facility to ensure adequate work performance from housekeeping and laundry staff
Maintained monthly, departmental budget
Purchased equipment and supplies for environmental services department
Organized and facilitated weekly safety programs
Maintained positive relations with residents, customers and administration
Monitored all complaints or concerns from clients, employees and administration
Education
●Skyline High School, Dallas, Texas Graduated May 22, 1982
●Tyler Junior College, Tyler, Texas Major: Business Management, minored P.E. 1983- 1984
●Southern Bible Institute: Dallas, Texas Basic Biblical Studies, 1988-1992
●Graduate of Word of Life Bible Institute, Tyler, Texas, Bachelor of Religious Education 2002-2006
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