Manager Management
Resume:
Zeeshan Alam Hashmi
**************@*****.***
Summary
I am a seasoned professional in network design and engineering, with a focus in route, switch, and data center technologies. I have been working with the Cisco line, Alcatel, Aruba Networks and Allied Telesis of products for over four years, with nine years overall IT experience. I have obtained multiple Cisco, Microsoft and ITILv3 certifications.
Using my knowledge in networking with vendors like Cisco, Alcatel, Fort iGATE, Cyberoam, and Allied Telesis, I am able to provide customers with a network that is designed and engineered for performance and resiliency.
Technical Expertise
Cisco Routers: 1800, 2800, 2900, 3600,
Cisco Switches: Catalyst 1900, 2950.
Alcatel Switches: 6200,6400
Alcatel Wireless: Alcatel-Lucent OAW-4504 wireless controller, Omni Access AP 93
Alcatel IP Telephony: Alcatel Lucent Omni PCX Voice PBX and Alcatel IP Phones
WAN Technologies: EIGRP, OSPF, RIPv1 & V 2, IGRP, ISDN, T1, T3, DSL.
LAN Technologies: VLAN, VTP, Spanning-Tree, Trunking, Ether Channel, HSRP, GLBP, NAT/PAT, Gigabit Ethernet, Fast Ethernet, Ethernet, FDDI, WINS, DNS, DHCP, 802.11a/b/g, Cabling standards Cat5/5e/6, Fiber MM & SM and SFP+
Cyberoam & FortiGATE Security Technologies: NAT, DMZ, Access Control), IPS (Signatures, Traffic Inspection Policies), VPN (Site to Site, Dynamic and easy VPN Client).
Operating Systems: WIN 2003/2008,
IBM Servers: IBM x3250 M3 and IBM x3650M3
Applications: MRTG, MS Office, Visio, Solar Wind
Experience
Service Manager (South Region) Managed IT Services
Inbox Business Technologies (Pakistan) (March 2014 to March 2015)
Managing and analyzing the IT services and IT Staffing. Managing and Supervising the outsourcing Projects.
Manage the teams of helpdesk professionals. Ensuring that agreed targets are met and appropriate qualitative standards achieved.
Responsible for committed Service Delivery & Support activities as per agreed requirements.
Monitor SLAs and escalate to higher Management (for any breaches). Prepare and share regular reports.
Responsible for overall South Managed Services Operations with includes resource management, SLA management, client handling and more.
To provide assistance to sales and pre-sales in preparing managed services solution.
Responsible for building strategy & finalizing scope in Managed Services Operations.
Evaluation of overall team performance and ensure their KPIs are met.
Ensure compliance with company’s and department’s set processes, procedures and practices
Effective preventive maintenance activities with field support team.
Accomplishment of projects and special tasks within timelines.
Build effective and efficient partnership / relationship with clients through timely meetings.
Responsible for yearly budget planning. Resolve customer and vendor issues.
IT Manager
Al Bandary Hotel Management (Member of Al-Bandary Group) (Jan 2012- Dec 2013)
Responsible for Managing I.T. operations of company, managing, and providing 24/7support to highly sensitive I.T. Infrastructure.
Design, Implement and handle Data Center. Implement datacenter infrastructure cabling (Copper, Fiber Optic), Implement datacenter power infrastructure and UPS and automated system for switch over. Temperature and humidity control system, water leak detection system and smoke detection and FM200 fire system.
Implement Network Security plan for all departments and define minimum network security of all organization. Define and develop Enterprise Network, LAN/WAN/WLAN network infrastructure base on network standards.
Implementation of PMS (Property Management System), successfully deployed Micros POS 9700 and Micros Material Management.
Installation and configuration of UTM Cyberoam 300i and 100i Firewalls (NAT, DMZ, Access Control), IPS (Signatures, Traffic Inspection Policies), VPN (Site to Site, Dynamic and easy VPN Client).
Installation and configuration of Alcatel 6400, 6250 and 6248p Core and Access switches and configured different VLAN’s, trunk ports, access ports, IP DHCP snooping, Port Fast and port security. Designing, Installation and Configuration of the Alcatel-Lucent OAW-4504-0-UK wireless controller with the 32 Omni Access AP 93 with different VLAN infrastructure.
Successfully deployed Windows 2003 & 2008 on IBM x3250 M3 and IBM x3650M3 with Raid0, Raid1 and Raid10. Installation, Configuration and troubleshooting of DHCP, DNS, WDS, IIS, Terminal Server on Server 2008. Implement Virtual Servers with VMware (ESX).
Successfully deployed Alcatel Omni PCX Enterprise Communication server with Alcatel 4018 IP Handsets and 4068 IP Operator Console and Call Accounting Software
Design and Deploy Fort iGATE 100D Firewall with WIFI controller for Forti AP-221B
Backup Solutions with IBM Tape Drive and Net gear Ready NAS 2100.
Monitoring Network Performance activity, WAN links traffic, Monitor bandwidth usage and find out bottleneck in network gateways or Core.
Network Administrator
Dadabhoy University – Pakistan (Jan 2008-Dec 2011)
Responsible for Planning, Designing, Implementing the Network Infrastructure and Managing Microsoft Systems, Windows Server 2003, Server 2008 & ISA Server 2006.
Implementing the network operation policy, design the network diagram and maintain the network inventory along with procurement of the relevant devices.
Designing the network security plan which includes network security levels, privileges, groups and users.
Configure and administrate Active Directory, DHCP server, DNS server on windows 2003 and windows 2008 server. Install and support windows XP, Windows 7 and Microsoft office 2003/2007.
Implement and configure Manageable switches and setup VLAN’s, Trunk Channels, Inter VLAN Routing, across departments. Setup and Maintain Port Security and DHCP Snooping.
Troubleshooting of Active Directory, DHCP, and DNS, IIS and Terminal Servers on Windows Server 2003 & 2008.
Responsible for maintaining and configuring the Cisco 2500, 2600, and Cisco 2950 series switches for CCNA LAB.
Network and System Engineer:
Real Time Technologies – Dubai, (Oct 2005 – Nov.2007)
Designing, Maintain and implementing Network Infrastructure, Hardware and Software solutions for the customers
Installing and maintaining Active Directory Structure for windows 2000 and 2003. Troubleshoot of LAN and WAN Networks and Windows 2000 & 2003 Server like Active Directory, DHCP, DNS, and Terminal Server Related issues. Configuration of Microsoft ISA 2004 & 2006 firewalls and Sonic Wall.
Designing, Installation and Configuration Axis IP Camera with Milestone Surveillance software for Remote and Local Management.
Installation of HP ML 350,370 TG3 branded servers as per customer requirements.
Managing license agreements for the clients and perform license renewals and upgrades.
CERTIFICATION
CCNA CCNP CCNA(Voice)
MCITP Server Administrator ITIL v3
EDUCATION
SZABIST – Knowledge Village, Dubai
MS (Computer Science) 2006
BIZTEK (Institute of Business & Technology), Karachi, Pakistan
BS (Computer Science) 2004
GENETIC Computer School, Singapore.
IDCS (International Diploma in Computer Science)
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