Customer Service Office
Resume:
[Enter Post Title Here]
Pamela Grant–Saleem
Hephzibah, GA 30815
***************@*****.***
EXPERINCE:
Cashier part-time
The Home Depot - Augusta, GA. April 2008 to Present
Responsibilities: Greet and welcome customers as a part-time cashier. Take personal ownership of front end. Effectively engage fully with customers to provide excellent customer service. Always help out where needed. Skills Used: Customer Service, Returns Desk, or Self Check out.
Customer Service Technical Specialist Sitel Corporation - Augusta, GA. April 2003 to March 2013 Responsibilities: As a tier two level support specialist. Advocate team player, assisted with escalated issues and provided coaching for troubleshooting. Was awarded to transfer within the company for my stellar accomplishments, displaying good leadership skills by educating representatives in customer service training, responsibilities, modeled behavior in work ethics, values, attendance, and goal expectations. Transferred into two other companies contracted with Sitel Corporation.
Accomplishments: Cigna Dental: (3-yrs.) Dental Claims Customer Service Support
Back office support for the processing of dental claims. Provided insurance verification to dental providers and office professionals, throughout the United States. While staying in compliance with Hippa Laws, rules and regulations. Certification yearly was required. When verifying claims you’re accountable on all calls to include documentation, whether you are involved with claim verification, investigation, research or reviews. It was essential that great customer service was being provided on every call as part of the nature of the business, handled with accuracy and diligence. As a claim professional to help insure that dental member’s claims were being submitted to Cigna Dental, and to insure claims would be paid on behalf of the members, per company policy.
Accomplishments: One Technology: (2-yrs.) Scoresense Customer Service
Assisted customers with information, for personal credit scores, and history from all 3-Credit Reporting Bureaus. Trans Union, Equifax & Experian. Assisted clients with the online process of access tool, and cross selling of products. Provided last known information being gathered from government agencies, and debt collectors. Quickly alerted customers of potential threats, such as new accounts opened in their name, address, or name changes, criminal records, and illicit trading of customers credentials. Awarded for great customer service, and stellar job performance with a promotion to Coach Assistant. Nominated for the Sitel Coach Track Training Program.
Skills Used: Aggressive, in provided excellent customer service, goal-oriented, problem solving with strong communication skills via the telephone.
Tax Preparer Jackson Hewitt Tax Service Inc. - Augusta, GA. September 2006 to April 2007 Responsibilities: Prepared customers individual federal & state tax returns.
Accomplishments: Satisfaction in assisting local military and civilians within the CSRA on behalf of this company, which was a wonderful experience.
Skills Used: Fully trained with company product.
Receptionist H&R Block - Augusta, GA. September 2005 to April 2006 Responsibilities: Answer as an operator, questions related to taxes, clerical duties, issued federal tax returned checks to clients, support office staff, and filing.
Accomplishments: Completed tax course with this company, but wanted the opportunity as a receptionist.
Skills Used: Fully trained on company policies, procedures, and products. Took on fully daily office operations during the 2005/2006 tax season.
Pamela Grant-Saleem - continued
Travel Consultant Southern Travel - Augusta, GA. August 2002 to April 2003 Responsibilities: Corporate and Leisure Travel Consultant: Supported information for travel inquiries, and arrangements. Booked for clients the most cost effective trips for business travel for contracted companies, and leisure travel for air, hotel and cruises to worldwide destinations and locations. Booked tour packages and assisted with group and ground transportation. Resolved all customer complaints regarding their travel issue for a more comfortable and enjoyable travel experience.
Accomplishments: Booked successful tours, for bus, air, and sea travel. And booked with the Concorde before it officially retired.
Skills Used: Fully trained, as a travel reservations agent through Delta Airlines (LAX) reservations office, and Cheap Tickets (LAX) reservations office, Los Angeles, CA. locations. Prior to 2000.
Santa Barbara Bank & Trust Tax Products Group & 411-Dispatch Operator (clients) Sedona Staffing - San Diego, CA. November 2001 to August 2002 Responsibilities: With exceptional phone etiquette assisted in supporting independent tax professionals throughout the US, with updated analysis on their financial account deposits, from prepared tax returns completed on behalf of their clients. Supported banks client based US tax payers with inquiries on their financial status of, (RAL) Refund Anticipation Loans, for federal and state tax returns products included, from Jackson & Hewitt Tax Services, and online tax preparation software provided by Turbo Tax, with the companies tax refund related business unit for Santa Barbara Bank & Trust. And 411 dispatch operator when not at bank, SB&T for US nationwide cellular phone carriers through staffing agency.
Accomplishments: Great experience working with two good companies through this staffing agency, due to 9-11 attacks on the US. During major layoffs, and job cuts in the travel industry at that particular time. I was able to transition right into work with two good companies. As I prepared for a transition move to Augusta, GA., that August of 2002 with my husband, retired US Navy Chief, and children.
Skills Used: Merchant Services with US tax payers and professionals, and products. Individual gratification and satisfaction as a dispatch 411-operator for all of the major cellular communication companies answering emergency and non-emergency calls. An excellent work experience.
Travel Consultant Japan & Orient Tours - San Diego, CA. April 2000 to November 2001 Responsibilities: Reservations Agent: Specialized in servicing clients to certain destinations in the South Pacific c/o Pleasant Holidays a partnership company. Provided availability and cost for travel information for vacation packages. Responded to customer inquiries in customer service or by email, and resolved customer complaints in a professional manner. Conducted follow-up email, and phone calls to inquire about the customer satisfaction with the services received. My hiring was recommended by the president.
Accomplishments: Million Dollar Agent, in sales within my first 6-months of employment at Japan & Orient Tours. For such extraordinary accomplishments in a short time of employment with stellar performance levels, I was awarded by the company a (FAM) Familiarization Trip to Tahiti, and its surrounding islands. Awarded Perfect attendance with a congratulatory letter along with a check, and various gifts. Honored by being recognized in the companies newsletter for being a newly dedicated, loyal, and busy working travel consultant.
Skills Used: Previously well trained in travel by two companies, Delta Airlines, and Cheap Tickets both office locations were in (LAX) Los Angeles, CA.
LEADERSHIP: Strong leadership abilities. Work effectively with little, or without supervision. Excellent time management and interpersonal skills, organized, work well with others, and a team player.
EDUCATION: Meybohm Institute of Real Estate: Augusta, GA. 2015 – Completed * Jackson Hewitt Tax Course: Augusta, GA. 2006 – Completed * H & R Block Tax Course: Augusta, GA. 2005 – Completed * BI -Plex Corporation: Compton, CA. 1987 - Data Entry Operations – Completed * South West College: Los Angeles, CA. 1986 - Units/Courses – Completed * Hillcrest High School: Inglewood, CA. 1985 – Diploma.
REFERENCES: Toni Conley: Sitel H.R. Department - ************@*****.*** 706-***-**** // 706-***-****, Michelle Stevens: Alliant Insurance Services Inc. V.P. - *********@*****.*** 213-***-**** // 310-***-****, Pamela Jones-Hansbrew: T-Mobile Supervisor - ************@*****.*** 814-***-****.
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