Customer Service Manager

Chad S. Doser

*** ******* ***** **********, ** **383 PH.586-***-****

******@*****.***

Objective

Seeking a position in which my mechanical and technical skills as well as my impeccable history in management service and sales are an asset and can be utilized to their fullest abilities. Employment History

Service Manager Rod Hatfield 2/2015 to present

.Oversee all customer service activities

.Warranty claims and administration

.Interviewing, Hiring, Training and Termination of employees Service manager Worldwide Equipment 12/2013- 02/2015

.Customer service

.Interviewing, Hiring, training and termination of employees

.Ensure all safety procedures and Dot regulations are being followed

.Manage work flow

Manager Autolab of ST. Clair Shores 07/2011 to 11/2013

Interviewing, Hiring & Training of all employees

Superior Customer Service Rating

Cost Estimation for Prospective Customers

Implemented Coast to Coast Warranty for customers thru national Auto Repair Store

Increased Profit Margin from Previous Year by 30%

. Fleet maintenance

. Performed bumper to bumper diagnostic on all makes foreign and domestic Assistant manager Tire Discounters 03/2009 to 07/2011

Started as Lead Mechanic then was promoted to Assistant Store Manager

Increased Customer Service Satisfaction Ratings

Set Goals for Store Productivity

Attainment of Store Productivity Goals

Attainment of Store Productivity Goals

. Performed all services vehicle maintenance engine diagnostics, steering and suspension, brakes and drivability

. Skilled with all diagnostic equipment

Maintenance manager Applied Chemical Technology 05/2006 to 12/2009

Facilities Maintenance

Fleet Maintenance

Diagnostics of Electrical Systems

Hydraulic Equipment Maintenance & Repair

Pneumatic Systems Maintenance & Repair

Boiler Maintenance

Overhead Crane Maintenance and Repair

Installation of Machinery

Welding

Maintenance & Operation of Forklifts & Scissor Lifts

Maintenance & Repair of Paint and Chemical Mixers

Shipping & Receiving

. Carpentry

. Plumbing repair

Service Technician Ken Towery’s Auto Care 05/2001 to 05/2006

Diagnostic Specialist of Suspension Parts And Suspension Systems

Replacement of Suspension Systems

General Automotive Maintenance

Calculation of Repair Time

Calculation of Parts Cost

Ordering of Parts

Preventative Maintenance & Safety Checks per Manufacturers Specifications Certifications and Skills

Ase certified Automotive Technician, Management training, Carpentry, Plumbing, Welding.

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