Customer Service High School
Resume:
Karrie A. Schriver
Convoy, OH *5832
**************@*****.***
Summary
Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Highlights
* Self- directed * Spreadsheet management
* Excellent Communication skills * Microsoft Office proficiency
* Customer service oriented * Microsoft Excel Certified
* Computer savvy * Multitasking
* Prioritizing *Organization
*Interpersonal Skills * Technical skills
Experience:
RIDGVIEW BEHAVIORAL HEALTH; July 2015-Present
*Assist patients, working under direction of nursing and medical staff in psychiatric setting to become accustomed to routines and participating in social/recreational activities to promote rehabilitation
*Measured and monitored patients’ vital signs and assisted with activities of daily living
*Maintained patient observation and set boundaries on inappropriate behavior
*Initial admission and orientation of patients to unit
*Established and maintained therapeutic relationships with patients
*Efficiently completed clerical work such as documents on each patient under care, incident reports, disciplinary notes, charting inventory, vital signs, and other various healthcare documents
CEVA LOGISTICS; Sept 2012- Feb 2015
*Act as main point of customer contact
*Excellent planning, management and cost effective route scheduling skills
*Expert in acting as a liaison among technicians, clients, drivers and production mgmt.
*Well practiced in arranging cover drives timely in case of uninformed absence
*Provide shipment information to customer
*Liaison with different departments within the company to facilitate shipments
*Assist in tracking shipments and providing alterative information
*Provide transportation information and manage billing information
*Manage quality control by ensuring that all shipped orders are in working condition
GKN FREIGHT SERVICES; Sept 2002-Aug 2012
*Performed data entry services
*Maintained spreadsheets as instructed
*Prepare monthly account reconciliation analysis
*Assisted in managing accounts receivables and payables procedures
*Answered telephone calls regarding customers’ billing issues and provided information needed
Education
1992 Van Wert High School Van Wert, OH
High School Diploma: General
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