Supply Chain Manager

Mary Lou Fernandez

*** ****** **.

Leesville, LA 71446

787-***-**** email: *****************@*****.***

Supply Chain / Planning / Procurement Expert

Dedicated, highly skilled, and results oriented professional with over 8 years overseeing international (Puerto Rico, Canada, Central & South America, and the Caribbean Islands) supply chain management, material planning, operations, transportation, distribution and logistics for Fortune 500 Company. Recognized 17 times during the last years for Making the Difference, Living the Company Values, Achievement & Contributions and as Head Planner in the deployment and implementation of new planning tools.

Areas of Expertise

Training facilitator with outstanding interpersonal and negotiation skills

Excellent ability in decision making, proactive, well-organized with accurate analytical skills

Innovative procurement specialist with high sense of expense control, data analysis, problem-solving and process improvement

High experience in the testing, deployment and implementation of new supply chain/ procurement programs and selected as team leader and trainer in the introduction of them to all America planners providing technical assistance and guidance through the process

Conduct studies and analysis in the development and implementation of new policies and procedures focus in the inventory control and customers level of service

Natural mentor with excellent time management and deadline-driven

SAP proficient

Experience & Notable Contributions

HEWLETT PACKARD, AMERICAS

Network Planner – Canada and Puerto Rico Central Distribution Supply Chain Management

Business Operations Manager I

May 2006 to December 5th, 2014

Link between the Country Sales & Marketing, Country Planning, Order Management, and the Logistics Teams.

Contributions:

PRESENT AND IDENTIFIES solutions to common and complex issues within a project, by applying strong understanding of supply chain. Analyze and Interprets data to suggest major conclusions and formulate summaries. Ranked as a PEER LEADER on a cross functional project team in the deployment of a new planning and supply chain tool. Owns decision-making within projects and influenced strategic supply chain solutions to managers. Places and SUPERVISED replenishment orders. UPGRADE and MAXIMIZED the finished goods inventory status and defined up excess material and coordinated obsolete disposition.

Ensures fulfillment for all the backlog per order cycle time and fill rate targets. Facilitate the prioritization of supply when in allocation and gives guidance and ensures the reduction of aging backlog. Determines priorities, executes delivery plans and tracks the flow of products within the region. Works with process partners to accommodate customer unplanned requirements that arise from the normal planning processes.

Prepares reports and performance metrics as required. Collaborates with stakeholder in identifying, developing and implementing programs that address the transformational needs of the organization

Understands and applies supply chain and order fulfillment tools/processes to accomplish work objectives. Develops methods for supporting innovation and change across the organization. Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution. Responsible for the evaluation and approval of the quantities proposed in the daily replenishment report by each Network Planner. Review and analyze the Open PO’s and Open Purchase Requisitions Report and give guidance to the Buyers to ensure a prompt solution to our customers. Monthly review of the Safety Stock levels in each Central Distribution Center to keep a healthy LOA/LOF and be able to fulfilled customer necessities.

Key Awards and Accomplishments:

SELECTED twice by the VP and Management Staff as HEAD PLANNER in the deployment and implementation of new planning tools. AWARDED for my support and dedication for outstanding results and for exceeding the company objectives with over 20% inventory reduction. RECOGNIZED for Making the Difference 9 times, Results through Teamwork, Achievement and Contribution.

RECOGNIZED for Making a Difference Execution for go above and beyond in every task asked to complete. It’s always more than asked for and done faster than expect. You are critical to this team’s success. Thanks for all of your help – John Fitzgerald 3/26/2013

RECOGNIZED for Making a Difference Execution with lots of hard work we have gotten back orders, aged PRs, and PO’s back down to more acceptable levels and show we are a team that performs. Job well done. While their remains work to be done make no mistake we have shown significant improvement that has been recognized on higher levels. Thanks and keep up the great work! – John Fitzgerald 04/11/2013

RECOGNIZED for Making a Difference Execution Great job on getting the Canada back order down! The CSR area is showing great results on a more consistent basis and that's because or you and the effort and work you are putting out. Thank You! – John Fitzgerald 01/28/201

RECOGNIZED for Making a Difference Execution for the incredible amount of effort to increase Canada LOF as well as taking over PSG planning in CA. You've done massive amounts of work to correct back order issues and make sure we've positioned Canada to recover quickly from the LOF numbers we've been seeing – John Fitzgerald 07/12/2013

RECOGNIZED for Making a Difference Execution You took on a new roll and turned around LOF in Canada very quickly. Within two weeks LOS was up 10% and above goal. We have very happy SDO customers in Canada. Job well done! – John Fitzgerald 08/14/2013

RECOGNIZED for Making a Difference Execution for your commitment to reduce the Customer Backorder in Puerto Rico and keep the focus on this priority metric! Let s keep the reduction trend. We really appreciate your effort – Andrea Carrasco 08/15/2013

RECOGNIZED for Making a Difference Execution for the excellent work that you are doing for Puerto Rico. WELL DONE! We really appreciate your agility to return the activities that we are sending to you before the dead line. You did it for: Trinidad &Tobago Deal, E&O Report, PL30 Excess. THANK YOU again! - Andrea Carrasco 08/15/2013

RECOGNIZED in the Living Our Values Program and a sincere thank you for helping get my customer, CIBC, the parts they required to achieve a Government Language Certification. Your persistence and resourcefulness, coupled with your timely responsiveness added a layer of confidence that we were on our way to a solution! Although, your role might be "behind" the scene, but your contribution is certainly felt upfront and close to the customer. – Pascale Gonthier 12/02/2013

RECOGNIZED in the Living Our Values Program. I wanted to send you this small token of appreciation for your excellent focus on reducing Back Orders and improving LOF for Canada. Your efforts are noticed. You set a very good example on how our team can and will succeed. Thanks Artie! = Artie Paul 01/16/2014

RECOGNIZED for Making a Difference Execution for Great work on improving Canada back order! CST in Canada has never looked better and it's due to the work the two of you are doing. Well done! – John Fitzgerald 02/28/2014

RECOGNIZED for Making a Difference Execution and Want to recognize the quality work you do and your great work on the Servergistics project. You are doing a great job! John Fitzgerald 10/09/2014

WEIL GROUP, INC

Validation Account Manager

July 2004 to May 2006

Contributions:

Responsible for the marketing, promotion and selling of company products and services to potential new and existing clients in the Pharmaceutical Industry. Develop a sales and marketing plan, identify prospects and new customers, complete need assessments, generate and qualify leads, evaluate and identify candidates to work into the project to start the negotiation process. Provide support to customer projects, ensure and fulfill above and beyond client expectations, and achieves the level of service required. Responsible of building contact and partnership with new clients, and design a weekly visit plan looking for new projects and opportunities in new areas. Help in the transition of customer services and environment after contract is signed.

Provide support to the Validation Director preparing company presentations, scheduling her appointments and coordinate the staff meetings. Performed general office work, like answering the phone, typing, copying, and control of documents. Follow up pending issues from the meetings and create and deliver weekly invoice reports among others. Prepares documentation and files for new contracts and ensures an effective flow of the approval process in accordance with the Standard Operating Procedures (SOP’s). Prepare validation proposals, profiles and customer surveys. Modify, revise and create standard operation procedures. Serve as a liaison between clients and the sales department to obtain Purchase orders, change orders, and overall customer services

Key Awards and Accomplishments

Promoted after 6 months from being the Validation Director Assistant to Validation Account Manager

Successfully introduced and certify the company as service provider in pharmaceutical companies like Amgen, Merck, Lilly, McNeil, Pall, Pfizer, and Bristol-Myers Squibb.

Built strong working relationship with the customer and get the first contract in the following companies: Amgen, McNeil, Pall, Lilly and Pfizer

Education & Trainings

University of Puerto Rico

Trainings

Bachelor Degree in Economics – 1993

HP Annual Planning Training

OSHA

Lean Six Sigma Black Belt Program Training - 2011

Inventory Control

Advanced Excel

Certified Life Insurance Agent

Louisiana State License – 660236

Warehouse Safety

8D Problem Solving

BOSS Standards and Guidelines

Coding Guide

Critical Incident Awareness and Response Training

Global Trade Customs Awareness

HIPAA Privacy & Security Awareness

SNIC Ecosystem Introduction

Standards of Business Conduct

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