Sales Customer Service
Resume:
Catherine Mesa
Prk ** Bayanihan Brgy Villamonte Bacolod City Negros Occidental
************@*****.***
OBJECTIVE:
Seeking a challenging opportunity where I will be able to utilize my strong organizational/ management skills, educational background and ability to work well with other people which allow me to grow personally and professionally.
PERSONAL BACKGROUND:
BIRTHDAY: May 26, 1990
BIRTHPLACE: E.B Magalona
HEIGHT: 5’2
WEIGHT: 150 lbs
CIVIL STATUS Single
NATIONALITY: Filipino
MOTHER’S NAME: Cecilia Amparado Ombrero
FATHER’S NAME: Benjamin Guintibano Mesa
ACADEMIC BACKGROUND
2007-2009
Carlos Hilado Memorial State College
Associate in Industrial Technology Major in Computer.
Philippines
2002- 2006
Luis Hervias National High School
Villamonte Bacolod City
2000-2006
Montevista Elementary School
Homesite Bacolod City
SKILLS
Can type 500 words in one minute
With Knowledge in Microsoft
Ability to work well with others or as part of a team
Time management skills
Ability to learn quickly and self-motivate
Ability to analyze measureable data as it relates to your job
EXPERIENCE
Focus Inc Group Western Visayas, Philippines
Virutal Assistant / Medical Records Retriever
April 2015 – Present
Duties:
Manage contact lists and customer spreadsheets
Handle billing
Prepares request and follow up and retrieve records.
Alliance Call Centre Western Visayas, Philippines
Sales Officer with Customer Care Specialist / Sales Supervisor
Aug 2013 - Nov 2014
Duties:
Managing the sales process for new prospects, from initial contact through to closure
Dealing with customer enquiries over the phone or via email and convert every phone call to sales.
Contacting prospective customers and discussing their prospective Itinerary and convert it to close booking.
Working closely with the sales team to produce sales for the target market.
Identify each potential customer’s needs
Negotiate prices and variations in prices and specifications
Responsible for assisting with sales.
Negotiating the terms of an agreement and closing sales.
Making accurate, rapid cost calculations and providing customers with quotations.
Teleperformance Western Visayas, Philippines
Customer Care Consultant
Feb 2013 - Jun 2013
Duties:
Reply to inquiries via telephone
Use available resources efficiently to assess the customer’s issue and recommend valid solutions
Escalate unresolved issues to the appropriate Program Manager or supervisor
Record details of each customer interaction and any actions taken
Focus Direct Western Visayas, Philippines
Customer Service Representative (CSR) / Quality Assurance Specialist
Dec 2011 - Feb 2013
Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Cardlines Marketing Western Visayas, Philippines
Sales and Marketing Officer / Encoder
Jun 2009 - Dec 2011
Duties:
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers
Acting as a contact between a company and its existing and potential markets
Representing their company at trade exhibitions, events and demonstrations
Challenging any objections with a view to getting the customer
REFERENCE
•Jeanpaule Montejo
Virtual Assistant
Philippines
•Zyrone Hernaez A
Automotive Technician
Saudi Arabia
501067921
Contact this candidate