Manager Management

Robert A. Hamman

**** ********* ******* ** *****, CA 92020 619-***-**** ********@*******.***

PROFILE

Operations Management professional with expertise in manufacturing/logistics management. Hands on experience in business management, supervision, manufacturing/testing, purchasing, supply chain, facilities, quality control, process documentation, human resources, employee training, continuous improvement and on-time delivery. Focus on Lean Six Sigma strategic planning to improve areas of greatest concern and deliver results through detailed implementation. Long-lasting and positive impact on organizational direction and improving bottom line through cost reduction and ingenuity.

CORE COMPETENCIES

Lean Six Sigma /5S Team Building Personnel Management

QA / QA Conflict Resolution Trend Analysis

Problem Solving Process Improvement Production

Logistics / Supply Chain Facilities Management Engineering

Safety Budget Forecasting Inventory Management

PROFESSIONAL EXPERIENCE

Precision Repair Network, San Diego 2014 - 2015

Operations Manager

Management of 50+ technicians and administrators in 17 offices across continental United States.

Developed initiatives in the management team and organization that contribute to operation structure.

Compliance Management in accordance with Medicare and Joint Commission on Accreditation of Healthcare.

Directed budgeting and planning for corporate including 17 offices and real estate holdings.

Developed and implemented inventory distribution of goods and established facility layouts (OSHA standards).

Payroll management, including tabulation of employee benefits and development of job descriptions.

Smart Drive, San Diego, CA 2013 - 2014

Operations Manager

Operations management, planning, coordination and execution.

Managed and controlled schedule, configuration production, storage, distribution, personnel, equipment and facilities in US, England and China.

Administered operational procedures and cost analysis such as verification of incoming and outgoing shipments, handling and disposition of materials and warehouse inventories, US, England and China.

Planned and implemented safety measures in accordance with OSHA standards.

Duncan Solutions, Carlsbad, CA 2008 - 2013 Manufacturing / Supply Chain / QA & QC Manager

Directed manufacturing of handheld parking technology computer systems worldwide.

Conducted all division thermo testing across product lines to simulate field service conditions. Identified and corrected deficiencies to ensure product reliability, established QMS (Quality Management System).

Hired, trained scheduled and managed daily operations and task delegation of personnel.

Determined and purchased part requirements based on quality and best cost established through negotiations with vendors, injection molders and machinists (CNC operators).

Maintained all warranty and maintenance information to establish cost expenditure reports.

Developed and implemented demo and logistical needs for trade shows including equipment, fabrication of display materials and shipping containers.

Oversaw 100% North American, Meter/Handheld Return Material Authorization repairs (RMA).

Conducted annual OSHA compliant safety training before 50 personnel and developed a facilities safety/evacuation plan.

Created annual department budget, forecasted manpower and facilities including P/L responsibility.

Established and set-up 10,000 sq. ft. warehouse with stock location system to increase productivity.

Facilities maintenance for 21,000 sq. ft. building: electrical, HVAC, plumbing and supply needs.

Accomplishments

Secured lower price on ESD shields of 85% and touch panels 37% through vendor negotiation

Reduced subassembly cycle time from 5 to 2 days (60%) through modification of J.I.T. system.

Engineered, fabricated and documented changes such as ESD shield, printer brackets, 2D barcode, power supply, touch panels across product lines to recognize a savings of $27,000 in 2012.

Established new manufacturing processes, operational procedures and controls that yielded an annual cost savings of $50,000.

Addressed and published process control failures of PCBA and mechanical assemblies. Developed recommendations for greater vendor product integrity that decreased rejection rate by 45%.

Increased manufacturing and RMA repair revenue by 12% from 2010 to 2012.

Created an inventory reduction program that yielded a 41% reduction from 2008 to 2013.

Developed and implemented full line of manufacturing/test procedures and policies for Handheld systems that increased through put and cross training by 30%.

Designed and conducted safety training which complied with OSHA. Enforcement of safety policies and practices reduced accident rate by 35% in 2010-2012. Conducted annual safety trainings for 50 personnel that complied with OSHA requirements.

Organized and successfully performed 2013 physical inventory resulting in 100% acceptance by management and outside auditors with a 1% variance.

Incorporated lean, visual management and 5S processes that increased cost effective production methods and decreased excess cost by 25%.

Created an employee-oriented company culture that emphasizes quality, continuous improvement and high performance which reduced sick days by 20% and employee turnover by 15%.

Maintained 1258+ day safety record without lost time, improving productivity by 14% in three years.

Integrated Microwave, San Diego, CA 2006 - 2007

Quality Assurance Manager

Created procedures and conducted environmental test functions for a leader in ceramic filters for the wireless industry including Mars Lander, Motorola, BAE, L3, and military fighter aircraft.

Developed Quality Assurance Manual for ISO 9001:2000. Developed Quality Assurance Manual meeting AS 9003 requirements.

Managed and implemented MIL-STD 883, 2000, 202, MIL-145662, MIL-Q9858A and ASNI J-STD to meet specified product standards.

Confirmed line defect failures, monitored operation and investigated failures through Lean manufacturing processes that decreased discrepancies by 25%.

Improved productivity from 89% to 99% from 2006 to 2007 through Lean manufacturing and 5S improvements.

Video R Us, El Cajon, CA 1986 - Present

President / CEO

Responsibilities included operations management, purchasing, personnel and retail development including two websites.

Established an in-house employee training system that included employee mentoring, new employee orientation, management development and cross training for 10 video retail sales outlets.

Outside consulting in Production, Supply Chain, Logistics, Purchasing, Process Documentation and QA/QC.

Exponents Inc., San Diego, CA 2000 - 2002

Material Resource Manager

Analyzed project cost and purchased materials for a San Diego exhibit company.

Developed polices to eliminate vendor restocking charges, yielding savings of $10,000 first year.

Created a vendor approved and vendor qualified supply list that ensured product availability.

Negotiated with existing and new suppliers to reduce cost by 15% from 2000 to 2001.

New Sports Microwave, Spring Valley, CA 1998 - 2000

Purchasing Manager

Established foreign and domestic surveillance system suppliers for drug enforcement and government agencies.

Developed a supplier rating system with approved and qualified categories.

Estimated and analyzed system costs negotiated with existing suppliers to recognize a 10% cost reduction from 1998 to 1999.

IMED, San Diego, CA 1989 - 1998

Manager (PCB) Printed Circuit Boards, Production/Testing

Managed a technical staff of 100+ supervisory and hourly employees including scheduling, daily manufacturing operations, training and task delegation for a leader in infection prevention, medication management, surgical clippers and instruments.

Developed J.I.T. program that reduced manufacturing standards from 2 weeks to 1 week and recorded process for management presentation.

Produced strategies for increasing production over 100% with no increase in personnel.

Delivered safety training, enforcement of safety policies and practices reducing accident rate by 15%.

Established Lean manufacturing program that reduced manufacturing defects by 20%.

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, MS Project 2010,)

HTML, LAN, Great Plains, AX2009, CRM, EVMS

CERTIFICATIONS / LICENSES

California Teaching Credential #264150

FCC Second Class PG-11-SD-283

California Real Estate License #01981807

EDUCATION

Grossmont College, El Cajon, CA.,A.S. Computer Science/Telcom, 2003

San Diego State University, San Diego, CA., B.S. Telcom/Education/Industrial Technologies

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