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Manager Customer Service

Location:
Mumbai, MH, India
Posted:
November 08, 2015

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Resume:

A/**, Roof-Top Society,

Mahakali Caves Road,

Andheri (East),

Mumbai- 400093

India

Dear Sir or Madam:

I hope this letter finds you in the best of health and spirits.

I would like to express my interest for a suitable position in the Client Servicing / Merchandising department of your dynamic and prestigious organization. The position will fit well with my education, experience, and career interests.

I am a Science graduate with an outstanding academic performance. I have completed my Masters Degree in International Business with specialization in Marketing & Foreign Trade from Symbiosis Institute of Foreign Trade (now SIIB), Pune.

Having worked in the jewellery industry for more than 9 years, I have acquired an extensive experience of various jewellery markets around the world ranging from USA to Japan, having gained an opportunity of handling some of the top wholesalers, retailers & design houses. Currently I am working with Sunjewels Group as Asst. Manager- Product Development catering to US Designer Brands like Ippolita, Michael Aram & Stephen Dweck. Previously, I have worked for R.B Jewellery for 2.5 yrs as Asst. Manager wherein I have handled high end clients like Sterling Jewelry, Helzberg Diamonds & Prestige Jewelry. I have also worked as a Dy. Manager- Sales & Marketing with Tara Ultimo Limited for 1.5 years, where I was responsible for business development & marketing of studded jewellery to Wal-Mart Corp & Sam’s Club. Additionally, I have worked for 3 years as a Customer Account Manager with InterGold Jewellery Limited, where I was responsible for business development & marketing to the US, Japan & ANZ.

I have provided professional and dedicated customer service to jewellery retailers like Wal-Mart Corp., Sam’s Club, Sterling Jewelry & Helzberg Diamonds (US), Rosy Blue Tokyo & Miki Corp. (Japan) & Design Houses like Ippolita, Michael Aram & Stephen Dweck (US). I have demonstrated the ability to improve productivity and increase profits by meeting diverse challenges. I am enthusiastic, reliable and a hard-working person.

I have herewith included my resume highlighting my qualifications and achievements. I am available for an interview at your convenience. I can be contacted on mobile at +91-897******* or by email at ***********@*****.***. I appreciate your consideration and would welcome the opportunity to discuss how my skills would benefit your organization.

I look forward to hearing from you soon. Thanking you.

Warm Regards,

Jyoti Gatade

RESUME

PERSONAL DATA

Name: JYOTI GATADE

Permanent Address: A/21, Rooftop CHS, Mahakali Caves Road, Andheri (E), Mumbai-400093 India

Contact No: (Mobile) +91-897******* (Landline) 022-******** E-mail: ***********@*****.***

RESUME SUMMARY

A Client Servicing, Merchandising & Business Development professional with 9 years of progressively increasing responsibilities in product developing and marketing diamond jewellery to the US, Japan & ANZ.

CAREER OBJECTIVE

To secure the position of Client Servicing, Business Development or Merchandising Professional in an organization where my qualifications and skills will make a significant contribution to the firm’s growth and where I would have the opportunity to work in a team to enhance my knowledge and skills. My core aim is to learn with utmost sincerity and apply my knowledge with enthusiasm to generate positive results.

EDUCATION

Duration

Educational Institution

Degree

Percentage

Specialization

1998-2000

Symbiosis Institute of Foreign Trade (SIFT)

Pune, India

Masters Programme in International Business

68 %

Foreign Trade and International Business

1994-1997

Maharani College

Jaipur, India

Bachelor of Science

65 %

Life Sciences

1993-1994

1991-1992

BVB, Vidyashram

Jaipur, India

HSC / CBSE

SSC / CBSE

78 %

84 %

General

WORK EXPERIENCE

Organization: Sunjewels (Aditi) Group, Seepz, Mumbai, India

Duration: Mar 2014 till date

Designation: Asst. Manager

Department: Product Development

Job Profile:

Product Development for Sunjewels for the US segment

The major clients serviced include Design Houses Ippolita, Michael Aram & Stephen Dweck

Responsibilities:

Directly responsible for undertaking all product development activities for the Design Houses

Core activities include:

Coordinating with clients for product development for designer brands

Client Servicing (Assuring 100% client satisfaction)

Analysis of client requirements & designer jewellery trends

Supervising the preparation of product pricing & quotations

Major Achievements:

Rejuvenated an almost dead account- Ippolita with professionalism and sincere hard work resulting in sales turnover of $1.5 million in a span of 1 year

WORK EXPERIENCE

Organization: R.B. Jewellery, Seepz, Mumbai, India

Duration: Jan 2005 to May 2007

Designation: Asst. Manager

Department: Product Development

Job Profile:

Design and product development for R.B. Jewellery for the US segment

The major clients serviced included Sterling Jewelry, Helzberg Diamonds & Prestige Jewelry

Responsibilities:

Directly responsible for undertaking all product development activities with Sterling Jewelry, Helzberg Diamonds & Prestige Jewelry.

Core activities include:

Coordinating with clients for design and product development for high end customers.

Analysis of client requirements and market trend analysis

Supervising the preparation of product pricing & quotations

The profile also assists in developing a deep understanding of the US jewellery trend

Major Achievements:

Generated a sales turnover of US$7 million through Prestige Jewelry

Organization: Tara Ultimo Pvt. Ltd., Seepz, Mumbai, India

Duration: May 2003 to Dec 2004

Designation: Dy. Manager- Sales & Marketing

Department: International Marketing

Job Profile:

Marketing and business development for Tara Ultimo for the US segment

The major clients serviced include Wal-Mart Corporation and Sam’s Club (USA), which together comprise the largest customers of Tara Ultimo.

Responsibilities:

Directly responsible for undertaking all marketing and business development activities for Wal-Mart Corp. & Sam’s Club

Core activities include:

Coordinating with clients for marketing, business development and sales support

Merchandising of jewellery

Analysis of client requirements and market trend analysis

Supervising the preparation of product pricing, profitability & quotations

Tracking of product sales in Wal-Mart and Sam’s Club stores

Supervising the quality requirement for Wal-Mart and Sam’s Club

Coordinating with the design department and customers for product development

The profile also assisted in developing a deep understanding of the US jewellery trends, customer psyche and knowledge of the gems & jewellery industry in the United States

Major Achievements:

Successfully developed and marketed two consecutive Christmas rings for Wal-Mart and generated business of US$16 million during my tenure

Organization: Inter Gold Jewellery Ltd, Seepz, Mumbai, India

Duration: May 2000 - Apr 2003

Designation: Customer Account Manager

Department: International Marketing

Responsibilities:

Responsible for managing the customer accounts of Inter Gold in the USA, Japan & ANZ

The major clients serviced included Sterling Jewelry (US), Dison Gems (US), Miki Corp. (Japan), Rosy Blue Tokyo (Japan), Excellence Impex (Australia) & Pacific Gold (New Zealand)

Directly responsible for undertaking all marketing and business development activities for the company in the US and Asia-Pacific markets

Functioning as the main interface between the company and customers, the job involves interacting with clients, client servicing, offering the company’s products and quotations, taking orders, follow-up with production for delivery of orders and undertaking export shipments

Special Projects:

Travelled to Tokyo, Japan for exhibiting at the 2003 International Jewellery Show Tokyo as a part of the RosyBlue Exhibitor team.

PERSONAL ABILITIES

Ability to learn quickly and use the new found knowledge concisely and accurately

A decision maker, well organized and resourceful

A Problem-solver with the ability to break complex issues into manageable parts

Interrelate well with people at all levels and across diverse multicultural environment

Capable of meticulous planning, executing tasks and functions

Highly perspective, ability to pinpoint problems, provide creative solutions and follow through to resolutions

Ability to undertake meticulous research and analyzing data

REFERENCES Available on request



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