Manager Management
Resume:
CURRICULUM VITAE
Personal Details
First Names
JARSO
Surname
HALAKE
Nationality
KENYAN
Date of Birth
30th November, 1966
Age
47
Gender
Male
Marital Status
Married
Residence
NAIROBI KENYA
Languages
English
Mobile number- +254-*********.
Availability
Short Notice – Negotiable
Salary Expectations
Negotiable
Employment History
Job Title
Camp General Manager
Establishment
Gamewatchers Porini safari camps (Masai mara Game Reserve)-Kenya
Period
1st June -2014 to date.
Duties & Responsibilities
Planning and organizing accommodation, catering and other hotel services.
Receiving customers, briefing them and allocation of Tents as per the booking schedule
Ensure all customers are allocated a vehicle, and Guides for game drive during their stay at the camp.
Ensure the customers are picked from Airstrip without delay.
Ensure all the customers are given proper services while on game drive.
Ensure all the Tents are cleaned properly and furnished with proper items as per the camp sop, every day.
Ensure all the vehicles at the camp are in good working conditions.
Promoting and marketing the business.
Managing budgets and financial plans as well as controlling expenditures.
Maintaining statistical and financial records.
Setting and achieving sales and profit targets.
Analyzing sales figures and devising marketing and revenue management strategies.
Recruiting, training, and monitoring staff.
Planning work schedules for individuals and team.
Meeting and greeting customers.
Dealing with customer complaints and comments.
Addressing problem and trouble shooting.
Ensuring events and conferences run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
Dealing with contractors and suppliers.
Ensuring the security is effective.
Carrying out inspections of property and services.
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Employment History
Job Title
General Manager
Establishment
Golden Crown hotel –JUBA South Sudan
Period
1st November 2013 to 7th May -2014
Duties & Responsibilities
Planning and organizing accommodation, catering and other hotel services.
Promoting and marketing the business.
Managing budgets and financial plans as well as controlling expenditures.
Maintaining statistical and financial records.
Setting and achieving sales and profit targets.
Analyzing sales figures and devising marketing and revenue management strategies.
Recruiting, training, and monitoring staff.
Planning work schedules for individuals and team.
Meeting and greeting customers.
Dealing with customer complaints and comments.
Addressing problem and trouble shooting.
Ensuring events and conferences run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
Dealing with contractors and suppliers.
Ensuring the security is effective.
Carrying out inspections of property and services.
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Education / Training / Courses / Memberships
Post graduate diploma (1999-2002) and MBA degree (2004-2006) obtained from oxford Brookes University in United Kingdom
certificate HCCP awareness course in March 2004
Associate member of hotel and catering international management association
Management development course, and obtained a certificate (2003) in Tourism marketing in developing countries; opportunities and challenges.( Kenya Utalii college )
Management development course and Obtained a certificate (2006) in Achieving high quality performance in food and Beverage operations, (Kenya Utalii college)
Management development course and obtained a certificate (2009) in Effective hotel management; essential skills for today’s manager.(Kenya Utalii college)
Management development course and obtained a certificate (2012.)in managing Diversity in the work place.(Kenya utalii college.(
Qualification
Postgraduate diploma. And MBA degree. (hospitality)
Institution
Oxford Brookes University - Oxford United kingdom
Period
1999 – 2002-Postgraduate Diploma,(hospitality)
2004-2006-MBA degree,(hospitality.)
Subjects
The effective Manager
Strategic Marketing,
Financial management 11,
Operations Management,
Human Resource management 11,
Managing the organization,.
Management project.
MBA Degree;
Management of change and innovation.
International business issues.
Dissertation
Qualification
Professional certificate
Food & Beverage operations
Institution
City college Norwich - Norwich city United Kingdom
Period
1997 – 1998
Subjects
The Hospitality industry and the customer,
Food safety and hygiene,
Commodities, Food production and control operations, Alcoholic and Non-Alcoholic Beverages,
Food and Beverage service and control
Areas of Specialisation / Summary
Extensive background in accounting with proven ability to control cost and positively impacts the bottom line
Lead, motivate and build successful teams
Understand all hotel legal, regulatory, information security and compliance requirements
Achieving targets in a dynamic and complex business environment.
Manage and develop a diverse group of highly skilled people
Manage operations within budgetary constraints
Building and maintaining strong and effective relationships with suppliers and customers
Employment History
Job Title
General Manager
Establishment
Emrald hotels, Resorts and Lodges. Shanzu, Mombasa
Period
September 2012- 15th October 2014
Duties & Responsibilities
Planning and organizing accommodation, catering and other hotel services.
Promoting and marketing the business.
Managing budgets and financial plans as well as controlling expenditures.
Maintaining statistical and financial records.
Setting and achieving sales and profit targets.
Analyzing sales figures and devising marketing and revenue management strategies.
Recruiting, training, and monitoring staff.
Planning work schedules for individuals and team.
Meeting and greeting customers.
Dealing with customer complaints and comments.
Addressing problem and trouble shooting.
Ensuring events and conferences run smoothly.
Supervising maintenance, supplies, renovations and furnishings.
Dealing with contractors and suppliers.
Ensuring the security is effective.
Carrying out inspections of property and services.
Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Job Title
Lodge Manager
Establishment
Ash nil hotels and Lodges ltd Nairobi, Kenya
Period
15th November,2007 - 15th July 2012
Duties & Responsibilities
To provide professional quality management services in running the hotel’s operation by ensuring guests are provided with top quality holiday experience and are made to feel welcome and at home,
To provide first class food and beverage services, comfortable accommodation and a friendly environment.
Ensure and implement a continuous and effective training program for all staff including new starter inductions
.Ensure, implement and maintain a high standard of hygiene required by the food safety Act, and the food safety regulations
.Ensure all hotel departments conforms to budget and Revenue targets.
Handle responsibilities of reviewing and analyzing past and future business prospect and conducting staff meetings.
Review rates and implement innovative strategies to maximize profit.
Perform the tasks of hiring and training all department managers.
Provide assistance to marketing staff in developing and executing effective marketing programs.
Responsible for setting goals and objectives, monitoring general expenses, and handling financial aspects of the hotel.
Job Title
Food and Beverage manager
Establishment
Southern palms Beach hotel. Mombasa Kenya
Period
1992 – 1998
Duties & Responsibilities
Responsible for ordering Food and Beverage stocks.
Organize and manage month end stock take and prepare profit and loss trading report.
Ensure a smooth and efficient service and that staff are fully conversant with their responsibilities.
Ensuring a high level of guest service is provided at all times.
Maintain good relationships with guests, staff, management and suppliers.
Implement a continuous and effective training program for all staff including new starters’ inductions.
Ensure set sales targets and budgets are met.
Ensure a high standard of hygiene and safety conforms to food safety Act, and the food safety regulations
Job Title
Purchasing/ Cost Controller
Establishment
Serena Beach hotel Mombasa Kenya
Period
1987 – 1991
Trainee General clerk, (1987)
Duties & Responsibilities
Ensure stores, control and purchasing departments operates within standard operating procedures set.
Ensure efficient and effective services are given to the guests, customers and the suppliers as required.
Ensure all staff are well trained and new starters inducted.
Ensure proper management of stocks is maintained at all time
REFERENCES:
JAMES WILLSON--HOTEL CONSULTANT. (Former General Manager-Southern palms Beach Resort-Diani /Ashnil Hotels Ltd.)-Nairobi.- = 073*******
SALEEM JAMAL-DIRECTOR-Southern palms Beach Resort /Bamburi Beach hotel- Mombasa.- 072*******
Dr BENSON AGAYA –LECTURER NAIROBI UNIVERSITY- 073*******
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