Customer Service Sales
Resume:
FROM THE DESK OF
T 574-***-**** JOHN E. GRAY III **********@***.***
OBJECTIVE Administrative or human resources position with focus on client rela - tions / customer service or sales, marketing.
EXPERIENCE Cell Phone and Tablet Repair Technician 2012-Current iDropped it iPhone repair
Responsibilities include working closely with management. Work hours included evenings, weekends, vacations, and summer. Duties include attending weekly and monthly networking events to promote iDropped it and speaking within the networking groups to build busi- ness relations and build sales. Successfully built several business rela- tionships through networking doubling sales throughout the past sever- al years. Also responsible for professionally answering phones and ex- plaining the repair process, fees associated, and setting appointments. Setting appointments, offering pick up of the damaged device, profes- sionally repair, and deliver the repaired device to the customer/busi- ness. Punctuality is vital. The repair process includes daily inventory of each phone and tablet and parts needed to repair. Each device has up to seven items plus 27 different tiny screws. Repairing each device is a problem solving technique as each item is damaged uniquely. The problem solving is a large part of daily responsibilities, as technology is a always changing, and the parts are minuscule in size, if one cable is bent the wrong way or pinched, or one screw missing, it may affect the entire repair, and the process must be restarted.
Summer Intern
Lakeland Tennis Academy 2015-2015
Duties included but not limited to customer service, checking athletes in, answering phones, taking monthly payments, answering customer questions. Worked closely with parents of students, and both male and female students, ranging from ages, 6-18 years. Worked closely with students to perfect swing, serves, strategies for tennis. Duties also in- cluded keeping the facility clean and up to health department stan- dards. This included wiping down and sanitizing workout machines after use. Keeping the the courts clear of harmful debris including 29109 HILLARY LANE ELKHART, IN 46517
574-***-**** **********@***.***
FROM THE DESK OF
JOHN E GRAY III
picking up tennis balls and sweeping. Assisted with USTA Junior Tournaments with preparing the clay courts for the next event, and served for line judge when needed with player disputes. Summer Intern
Simms and Associates, South Bend IN 2012-2012
Duties included but not limited to working with attorneys for the State of Indiana. Proof reading legal documents, typing, preparing legal documents. Assisting and traveling with associates to interview attor- ney clients. Taking statements and type assessment in complete report form, using proper font, and paying strong attention to detail. Learned valuable skills such as; writing reports, attention to detail, what is im- portant and pertinent to attorneys, the proper font, and formatting when preparing documents, and proofreading. This position was very important in building the skills needed to realize the importance of collecting complete details. This position also helped build the skills needed to be organized, communicate well with people; by asking questions for complete clarification, sometimes asking the same ques- tion in several different ways. Finally, I learned there how to become a leader amongst other leaders. Lawyers always like to be in charge and have a “Leadership” trait, where I learned how to stick out. OUTSIDE SALES
LSN of Michiana, Elkhart, IN 2012-2013
During the summer of 2012, returned 2013; duties included but not limited to outside sales media for LSN of Michiana. Responsibilities included researching local small businesses and speaking with the manager or owner of small business and presenting the advertising op- portunities with Laughable News Michiana. Presentations would in- clude the advantages of advertising, the importance of advertising, presenting the costs based on quarterly, semi yearly or yearly basis. Also included follow up on the small businesses to answer questions, and offer customer service. Upon business agreeing to advertise, duties included correctly writing contracts, collecting payment, and continued customer service after the sale including monitoring customer satisfac- PAGE 2
FROM THE DESK OF
JOHN E GRAY III
tion with the proof and current advertisement. It was very education- al in the sense of being process ordinated. This position was valuable training for, building listening skills, and time management skills. RECEPTIONIST
Eversafe Driving School, Elkhart, IN 2006-2012
Small Family owned organization responsible for drivers education. Responsibilities included but not limited to maintaining a flexible schedule, professionally answering phones, explaining the classroom and driving proceedures to potential clients over the phone, clearly and successfully explaining Indiana state rules and regulations to par- ents and students. Scheduling up to 50 hours of daily drive times for various teens and the up to seven different instructors, filing state re- quired paperwork to the Indiana BMV, filing, grading tests and papers, recording students driving permit numbers, filling out drive test forms, collecting payments, and assisting with classroom projects such as read- ing and working with slower paced students needing extra attention. Through this position I accomplished how to effectively and profes- sionally communicate with people, answer questions with complete detail, and conflict resolution when parents or students did not always understand the rules and regulations.
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FROM THE DESK OF
JOHN E GRAY III
EDUCATION INDIANA UNIVERSITY EAST
Richmond, IN- June 2015
Bachelor or Science: General Studies with a focus on Philosophy, communications, and political science.
SKILLS/Activities DECA while in high school I have achieved skills needed to work in the business world. Acquired the skills needed to communicate effec- tively and exceeded in the program.
Peer counselor, being chosen many times to assist with student with special needs.
Tennis 7 years including high school and college level team play. 4-H 10 year achievement All the programs and activities have em - powered me to be a strong, self confident, independent person.
“Citizen of the Year” both junior and senior year . REFERRALS : Mario Simms - (574)298--0110
James Kensinger - 574-***-****
More References available upon request
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FROM THE DESK OF
JOHN E GRAY III
To whom it may concern,
Thank you for taking the time to review the attached resume for upcoming and current available positions. I am open to different positions. Am currently seeking a position to build on my over five years of customer service, and over three years of sales /networking based experience. Seeking a position to offer growth, training and advancement.
While reviewing the attached resume please notice the positions and activi- ties over the past years including seven years of tennis team dedication from high school through college. The ten year dedication to the Elkhart Community 4-H program. While activities are important, please notice the work experience including customer service, attention to detail, conflict resolution, and a sense of professionalism.
I look forward to hearing from you at your convenience. Please contact via phone, 574-***-**** or email, **********@***.***. Sincerely,
John E Gray III
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