Customer Service Representative
Resume:
Veronica Smith
Apartment ***0
Atlanta, GA 30316
(Email) acsd9a@r.postjobfree.com (mobile) 404-***-****
Summary: Over fifteen years of experience in customer service including four years of management experience.
Objective: To obtain a rewarding position within a forward thinking company that would include an opportunity to utilize my professional skill and education while having the opportunity to grow within the organization.
Education: High School Diploma
Walker High School, Jasper Alabama May 1993
Associate Degree in Education May 2015
Georgia Perimeter College, Decatur, Georgia
Skills: Microsoft Office Software, Inbound and Outbound Call Center Experience, Clerical, Customer Service, Data Entry, Interpersonal Skills, Collections, Telemarketing
Professional
Experience: Customer Service Representative Dec. 2014- Sept 2015
Maximus
Greet customers warmly and ascertain problem or reason for calling
Evaluate Applications, conduct eligibility determination for Medicaid
Respond to customer inquiries regarding Medicaid eligibility and the Affordable Care Act.
Update customer account information
Identify and escalate priority requests
Experienced in CRM cloud based application software
Administrative Assistant 2010-present
The Gidewon Group
Answer inbound calls
Utilize Microsoft Office Suite to prepare documents and perform data entry into software system
Organize the receiving and sending out of mail
Answers inquires related to departmental services, programs and operations
Provides assistance to all staff members as needed
Customer Service Representative 2008-2010
Ryla Teleservices
Handled billing and retention calls for customers
Worked with new clients in the development of new accounts and implementation on new systems
Provided quality customer service to new and existing customers
De-escalated irate customers, problem solving and entered data entry in multiple systems
Monitored customer preferences to determine focus on sales accounts
Customer Service, Communication Skills & Interpersonal Skills
Outbound Customer Service Representative 2000-2004
Bank of America
Called customers regarding their loans to pursue loan(s) being current
Sold credit cards to customers and created incentives for team members to sell credit cards
Handled inbound calls in a fast paced, goal oriented customer service environment
Resolved client discrepancies by clarifying the charges assessed to the customer
Expedited corrections or adjustments to ensure resolution
Substantial typing, billing and daily reporting to supervisor(s) on duty
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