Microsoft Office Customer

Brittany Green

Relocating to Atlanta, GA

Grovetown, GA

*********@*****.*** - 706-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

CSA/Provider Enrollment Specialist

Palmetto GBA Railroad Medicare - Augusta, GA - September 2013 to Present Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Assist beneficiaries and providers with claim information. Assist providers with explanations of claim denials or rejections and advise how to resolve the issue. ICD10 familiarity. Assist beneficiaries by helping them understand their Railroad Medicare policies, guidelines and coverage inquiries. Provide credentialing data to providers that are seeking enrollment. Utilize PES and SPES to enroll providers that are contracted with Medicare. Assist providers with file updates and maintenance. CSR/ At Home Chat and E-mail Agent

Urban Outfitters - Trenton, SC - July 2012 to August 2013 Confer with customers by telephone or via chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

Marketing Management

Clayton State University - Morrow, GA

2005 to 2007

SKILLS

Microsoft Office, Excel, Word, PowerPoint, Outlook (8 years), Avaya, PES, SPES (2 years), ICD-9 and ICD-10 training (2 years)

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