Customer Service Microsoft Office

Kimberly Heaps

HIGHLIGHTS OF QUALIFICATIONS

* **** ******** ************** ********** Diploma: Fleming College Peterborough – 1995-1997; Entrusted to work independently and effectively contribute to a team to provide a high level customer service experience – Winfund Software Corp, Ottawa, ON (1998-2003)

Proficient with Microsoft Office suite software (Word, Excel and Outlook), with database software (Lotus Notes, Simply Accounting, QuickBooks, Timberline (Sage 300 Construction and Real Estate) and CRM software), adding machines and Typing at a quick and accurate rate.

Accuracy and attention to detail, excellent organizational skills with the ability to prioritize a diverse workload

PROFESSIONAL EXPERIENCE

Accountemps - Tile Company - GTA Oct 2014 – August 2015

Staff Accountant– Contract

This Company accepted my contract for me to ready their database and firm for their annual review. The 2013-2014 Accounting databases for all three companies were Reconciled and the Company processes and procedures were altered slightly to ensure all work was accounted for. Performed monthly tasks: Invoicing; Payables and Receivables; Payroll; remittances to Union and Receiver General. Contract completion forms: DCN postings, Form 5 and 1000 and Statutory Declarations; Safety Policy update and distribute.

Huronia Insurance Group - Barrie Jun – Aug 2014

Agency Accountant– Contract

Huronia Insurance Group accepted contract for me to maintain their Payables and Receivables; Commissions; 3rd party Payroll and Regulatory reporting requirements as well as Monthly reporting and Bank Reconciliation and cross-training Staff to take on tasks on my leave.

ESS Direct- Barrie May – Jul 2014

Central Painting Inc., Barrie, ON

Accounting assistant – Temp Contract

Aided accounts payable to add data to update the Timberline database for March and April 2014; Added new Jobs and change orders to existing and processing 2 Billing cycles; Closed the year (Feb 2014) for all 3 of the companies; Reconciled the three Companies, up to May for two of the Companies and June for the remaining one; Worked with the External accounting team for the Annual Review. Risk Management recommendations applied as offered.

AppleOne Barrie IRM Incorporate, Barrie, ON Jan 2014 –Feb 2014

Executive Assistant

Perform contact database compilation and verification. Setup new company email and desktop computer for new Corporation awaiting approval to move forward (re: outstanding Legal Agreement).

DWP Heaps Insurance Brokerage (Simcoe) Oct 2007 – Jan 2013

Business Analyst

Duties included converting 726 paper client records to CRM software; research to locate customers who had moved; setting up customer appointments and future contact date(s).

Univeris Corp, Toronto, ON Mar 2007 – Oct 2007

Business Analyst

Duties included the management of a New Customer database creation. Managed the weekly Conference calls and followed up on items outstanding. 6 Month Contract completed.

Additional Data:

3rd year CGA

Software friendly

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