ANISETAS A. BACTOL
Richmond Hill, Ontario L4C 5W5
********@*****.***
PROFILE
A high-energy self-starter with experience in administration and sales
Outstanding communications skills; client service oriented with a solid work ethic
Strong accuracy and attention to detail; well-developed analytical and problem-solving skills
Proven time-management and organization skills; ability to manage complex projects
Computer skills include Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes, and CMs/Elite Database
RELATED EXPERIENCE
Office Services Clerk
Nov. 2014 - Present
Miller Thomson LLP, Markham, Ontario
Process incoming copy-centre requests from digital files and hard-copy format, paying close attention to detail in order to provide quality finished projects; print, bind, scan, and more
Maintain mail-run flow of inter-office deliveries and pick-ups, as well as couriers;
Maintain daily and monthly records of postage usage and allocation of charges to various cost centres
Responsible for ordering and distribution of inventory control of office supplies
Manage office equipment (photocopying, faxes, scanners) and coordinate service calls if needed
Assist with facilities related services such as setting up of boardrooms for meetings and relaying requests for facilities and janitorial services.
Provide back up for reception support such as answering multi line switchboard, meet and greet clients, schedule meetings and arrange for necessary services including phone and video conferencing.
Catering Coordinator
Jan. 2011 – Nov. 2014
Miller Thomson LLP, Toronto, Ontario
Responsible for general event coordination and administrative activities, including menu planning, invoicing, budget preparation and administration
Manage a team of three (3) people, ensuring fair delegation of duties and adequate support coverage for each event; oversee performance management and vacation scheduling
Work in conjunction with planning groups to determine resources required for specific events; engage external services as needed to meet event objectives
Act as liaison between law firm and external services, while sourcing vendors for catering supplies and services; responsible for maintaining adequate inventory for regularly required items
Perform set-up and close out of each event (during and after regular business hours)
Provide back-up reception support; answer multi-line switchboard, meet and greet clients, schedule boardroom bookings, and arrange for necessary services including phone and video conferencing
Business Assistant
Oct. 2010 – Jan. 2011
Workplace Safety and Insurance Board (WSIB), Toronto, Ontario
Performed a variety of essential administrative duties in priority sequence, including answering phones, preparing expense requisitions, and scheduling appointments for management team
Completed duties quickly and efficiently, while providing the highest quality service to internal and external clients; standardized filing system to increase productivity
Prepared executive committee agendas, budgets, and other reports, as well as inter-office memoranda; coordinated departmental meetings throughout organization
District Sales Manager
Jul. 2008 – Mar. 2010
Rizal Commercial Banking, Philippines
Responsible for planning and implementing sales strategies within assigned territory through the supervision of business centre managers; coached and motivated team to achieve targeted results
Strived toward meeting volume, revenue and sales-related expense objectives of the district
Conducted audit compliance to business centres under supervision
Prepares budget for every business centre and ensures attainment.
ANISETAS A. BACTOL
2
Business Centre Manager
May 2004 – Jun. 2008
Rizal Commercial Banking, Philippines
Designed and implemented business centre’s annual sales plan to attain targeted business volume of the bank; periodically monitored and analyzed results and updated sales plan as necessary
Solicited new accounts, developed new client relationships, and managed those effectively
Conducted client calls, presentations, and other sales activities to develop new opportunities
Attended to numerous service requirements for top-priority accounts; maintained cordial working relations with clients by ensuring the timely and expeditious servicing of financial requirements
Manages revenue and sales related expenses of the Business Centre
Assisted Small and Medium Enterprise Division in loan availment of existing borrowing accounts and in soliciting creditworthy prospective clients.
EDUCATION
Accounting Course (In Progress)
Seneca College, Markham
Bachelor of Science in Commerce, Major in Business Administration
University of Santo Tomas, Manilla, Philippines
Associate in Secretarial Science
University of Santo Tomas, Manilla, Philippines
Occupational Health and Safety Certificate
MacTech Distance Education, North Sydney, Nova Scotia