Project Manager Service Representative
Resume:
MINA
GHOBRIAL
Four
Winds
Drive
Mobile:
North
York,
Toronto
Home:
ON,
M3J1K7
*************@*******.*** Professional Summary
A well presented, industrious and highly personable individual who has extensive in-depth experience in the financial industry. Possessing a huge range of abilities from providing support and leadership to staff right through to being able to successfully provide credit and sell many various bank products. Also having a proven record of contributing to the profitability of previous employers by generating revenue growth. Received recognition and awards for successfully excelling in many projects and campaigns. Work Experience
Credit Card Specialist, TD Canada Trust, Toronto, ON Feb 2014 Current
I provide timely and accurate guidance and service to cardholders for a variety of our TD visa product lines, plans, programs and policies. My team and I work in a dynamic environment to ensure our clients are given a fair chance at access to credit while maintaining excellent and legendary services that exceeds our customer’s expectations. I act on the TD comfort promise to advise our costumers how to improve their portfolio by recognizing successful leverage opportunities to further expand their business, through cross selling and value added opportunities. I verify information provided by credited applications. I approve or disapprove requests for credit by establishing credit terms and limits.
Accomplishments and Responsibilities
Met and exceeded my year to date total sales target (114% out of 100%)
Met and exceeded my year to date total units target (120% out of 100%)
I have successfully met my 100% compliance requirements to minimize risk and comply with all TDBFG and industry codes of conduct year to date through risk control, adherence to corporate processes and policies.
Presented in group meetings how to improve and increase business to receive multiple 100% LEI (Legendary Experience Index) calls.
Met and exceeded my LEI Score (50 out of 41.8)
Won the Comfort Promise Blitz in my Department.
Exceeded the Target of 5% in E-statement conversions in quarter 1 and quarter 2. My percentage was 12% during the E-statement Campaign.
My team and I were chosen to test and evaluate 2 projects; customer retention and authentication pilots for excelling in all our metrics and getting recognized in many different campaigns my team and I are meeting all our metrics and accountabilities, which made us the number one top performers in the entire Markham 1 site year to date. Costumer Service Representative, Winning Research Group, Toronto, ON Dec 2013-Feb 2014
My responsibilities at winning research was to conduct studies with clients about topics relating to healthcare, financial services, technology, consumer preference and business to business research that may be of future use. My project manager would assign employees with different campaigns depending on their level of expertise. Accomplishments and Responsibilities
I focused more on working with clients in financial services, healthcare and consumer preference. I conducted studies in English and Arabic.
I was responsible for international studies, collecting as much data as possible and reporting it to my financial analyst.
MINA
GHOBRIAL
27
Four
Winds
Drive
Mobile:
647- 409- 7211 North
York,
Toronto
Home:
416- 900- 7124 Canada,
ON,
M3J1K7
*************@*******.*** Financial Representative, Dundee Wealth Management, Toronto, ON Sep 2013-Dec 2013
My objective was outbound calling different clients and inviting them for a financial consultation with our top financial advisors to initiate leads and investigate client’s investment options. I worked with top financial advisors at Dundee to manage a client’s portfolios and wealth issues. We dealt with three divisions; Wealth creation division, wealth preservation division and the business division. Upon Hiring I performed the Integrated Wealth Management Program in order to experience business and financial planning. Accomplishments and Responsibilities
Tax planning
Risk management
Estate planning
Cash flow management
Retirement planning and Assets protection
Education
York University-Toronto,ON
Bachelor of Business Economics, Faculty of professional studies and liberal arts. Sep 2009-Oct 2013
Life
License
qualification
program(LLQP)
to
be
acquired
in
December
2015. Canadian
Security
Course,
to
be
acquired
in
Feb
2016. Conduct
and
Practices
Handbook(CPH)
to
be
acquired
in
April
2016. Skills and Interests
Able
to
converse
in
3
languages:
English,
French
and
Arabic
Effective
team leader
with
excellent interpersonal,
communicational,
detail
oriented
and
analytical skills.
Capable
to
prioritize
and
meet
deadlines
and
work
well
under
pressure.
Proficient
in
MS
Office
(Word,
Excel,
and
PowerPoint)
with
a
typing
speed
of
60wpm.
Reflect
good
relationship
with
management,
customers
and
co- workers.
Study
the
Canadian
and
US
markets
by
following
up
on
the
Globe
and
mail. Volunteer Experience
Model United Nations (MUN), Member, Kuwait
A Member of the Model United Nation Club. My school traveled all across different countries to built strong relationship with members of different clubs/parties and gain valuable knowledge in diplomacy and international relations. Conducted debates regarding international economic issues and developments to real world financial problems.
Certifications
E.C.I.S (European council of international schools) Recognized for International Leadership and Management Program and consultancy services. Certified: Lance Zellmann 2009
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