Customer Service Training

BRIAN MUHAMMAD

Canton, GA ***** • acsd2n@r.postjobfree.com • 678-***-****

TRAINER

PROFICIENCY ASSESSMENTS • END USER TRAINING • CLASSROOM SET UP Highly motivated trainer with experience excelling in the classroom. Dynamic trainer with extensive experience developing curriculum and delivering excellence in the classroom. Possess a passion for delivering energetic lectures, demonstrations, and training. Capable of working both independently and as part of a team to accomplish all assigned tasks. Provides superior customer service to internal and external clients on every occasion. CORE COMPETENCIES

• Software As-A Service • LITMOS, Cornerstone on Demand, Mindflash, LearnPoint

• Process Improvement • Curriculum Development

• Adaptability to Change • Class Evaluations

• Client Relations • Proficiency Assessment

• Customer Needs Assessment • Audiovisual & Electronic Equipment

• Leadership • Classroom Management

• Innovative Thinker • Training Reports

PROFESSIONAL EXPERIENCE

Strayer University, Atlanta, Georgia 2012–Present

PROFESSOR/FACULTY TRAINER

Implements the onboarding process of newly hired professors, through Cornerstone on Demand, talent management, learning, and performance management software. Acclimate new hires to the organization through the creation of Welcome Pages, Forms Management, Tasks & Training and Employee Productivity. Provides exceptional academic and lab instruction to students for Contemporary U.S. History and Humanities course in an asynchronous environment. Designed and implemented course curriculum and structure, assessed student progress and provided guidance and assistance in comprehension of course material. Key Contributions:

• 2014 Top 10% Student Engagement

• Recognized by students for an unyielding commitment to their growth and learning through Faculty Course Evaluations. Westwood College, Atlanta, Georgia 2011–Present

PROFESSOR/FACULTY TRAINER

Nominated to lead the implementation of PT3 Training for all faculty members, trainees had to demonstrate competence and mastery of technology by presenting a teaching lesson that integrates technology. Served as mentor for new faculty to enhance student engagement, execute effective teaching strategies, and encourage critical thinking. Organize concepts to be taught in a logical understanding for the following courses: Humanities, Ethical and Critical Thinking, Society and Technology and Contemporary World History. Accommodate different learning styles utilizing a variety of active and applied learning strategies such as demonstrations, small group work, team and individual projects, case studies, games and simulation. Promote use of technologies in daily activities and employs exceptional knowledge to develop and implement instructional classroom applications, and learning measurement tools. Key Contributions:

• 2015 Dean’s Award for Excellence in Teaching & Service

• 2013 Dean’s Award for Excellence in Teaching & Service

• Participated in mentoring program to aid student retention and career success

• Member of the Mission Committee for the 2013 ACICS Reaffirmation of Accreditation Self-Study Preparation

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BRIAN MUHAMMAD – PAGE 2

Canton, GA 30114 • acsd2n@r.postjobfree.com • 678-***-**** Medtech Institute, Morrow, Georgia 2008–2011

TRAINER/INSTRUCTOR

Managed channel training, similar to Litmos, a learning management system. Microsoft Office training was designed for students seeking MS Certification to be done in an online platform as well. Developed curriculum, assembled training materials, for classes averaging 25-32 students.

Delivered Medisoft training to students in the HIT, Medical Assistant, and Medical Coding and Billing Specialists programs.

Key Contributions:

•2011 Instructor of the Month-March

•2010 Instructor of the Year Award

•2010 Instructor of the Month-January, May, November Atlanta Public Schools, Atlanta, Georgia 2000–2005 TEACHER

Developed and conducted curricula for 11th and 12th grade classes. Demonstrated motivating leadership skills in facilitating a productive classroom environment, building effective rapport with students, and presenting engaging instructional programs.

Key Contributions:

•Established the 1st electronic course syllabus for student use in U.S. History and Economics classes.

•Launched Men of Vision and Excellence (MOVE) program promoting young men’s sense of personal responsibility through effective communication, study skills, and decision making. ADDITIONAL WORK EXPERIENCE

Atlanta Housing Authority, Atlanta, Georgia 2006–2009 Account Manager/Trainer

Utilized Mindflash, online learning management system to streamline ways to capture data for the Account Managers in Asset Management. Created PowerPoint, Videos, Quizzes, and practical activities to enhance employee productivity. Qualified property-related documents for acceptance by the state’s largest housing agency and effectively managed portfolio of 16 Asset Management Mixed Income accounts. Monitored and reported on the business requirements established for servicing accounts on a regular basis with respect to financial performance and regulatory compliance. EDUCATION, & CONTINUING DEVELOPMENT COURSEWORK

MASTER OF ARTS

HISTORY EDUCATION

CLARK ATLANTA UNIVERSITY, ATLANTA, GA 2000

BACHELOR OF ARTS

POLITICAL SCIENCE

NORTH CAROLINA A&T STATE UNIVERSITY, GREENSBORO, NC 1996 PROFESSIONAL CERTIFICATION

PARALEGAL STUDIES CERTIFICATE, EMORY UNIVERSITY, ATLANTA, GA 2006 PROFESSIONAL DEVELOPMENT

WAR FOR THE GREATER MIDDLE EAST, BOSTON UNIVERSITY, 2014 CIVIL WAR AND RECONSTRUCTION 1850-1861, COLUMBIA UNIVERSITY, 2014 PLAY BALL! DECISION QUALITY AND BASEBALL STRATEGY, STANFORD UNIVERSITY, 2013

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