Sales Associate Technical Support
Resume:
Naomi M. Gerulf
* ******* ***** ******** ** *****
****************@*****.***
Objective: Sales Associate
Highlights of Skills: Familiar with equipment used by employees in a retail environment
Able to troubleshoot broken equipment to repair equipment in a timely manner (i.e. Hand-Held Terminals, Receipt Printers, Registers, Site to Store Registers, Gift Kiosks)
Familiarity in dealing with unhappy customers, and correcting the issues the customers have in a timely manner
Familiarity in multi-tasking to accommodate customers
Familiarity in dealing with merchandise pricing (i.e. mark-ups, base price changes, clearance items)
Familiarity with working in a call center environment.
Familiarity with technical support and troubleshooting products over the phone.
APRIL 2010 to JULY 2013
Sales Associate –Jewelry & Shoe Departments Wal-Mart
Take phone calls from technicians regarding the equipment for troubleshooting purposes (i.e. Hand-Held Terminals, Receipt Printers, Registers, Site to Store Registers, Gift Kiosks)
Know how to use Hand-Held Terminals, Receipt Printers, Registers, Site to Store Registers, Gift Kiosks Take phone calls from different vendors on a daily basis
Take phone calls from customers asking about orders, or placing orders
Receives new merchandise and displays it in an orderly and appealing manner
Receives old merchandise from customers in a timely manner
Helps customers pick out appropriate merchandise
Receive merchandise into the Wal-Mart system
Claimed merchandise out of the Wal-Mart system
Able to do price mark-ups, price changes Able to put items on clearance
Able to verify inventory of items on hand
Able to put not on file merchandise into the system
Deals with customers who can be difficult on a regular basis
Able to calm down customers who can difficult on a regular basis
Able to handle site to store merchandise in Wal-Mart system
JULY 2013 to April 2015
Technical Support for CCI (Career Connection Incorporated) and Concentrix
Troubleshooting done with hand-held devices over the phone
Troubleshooting done with email over the phone
Escalated calls to product specialists that were beyond the scope of support provided (i.e. troubleshooting issues that didn't deal with the devices or user accounts that fall under the Scope of Support provided that a customer was having issues with).
Helped co - workers with troubleshooting while the co - worker was on the phone
Offered advice to co - workers for better understanding with the issues that arose
Take ownership of customers cases to resole current and future issues that could arise.
Took ownership of cases anD worked with customers until we could an end result the customer was happy with.
Supported both phone and chat support on The most recent account.
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