Project Manager Customer Service

Mobile: 908-***-****

Email: **********@*****.***

MEREDITH L. PRICE

Professional Profile

High-performing IT Project Manager with application implementation experience in large-scale environment. Expertise in directing complex coordination and planning which impacts the growth and success of the business.

Proven track record of structuring and implementing projects that yield measurable results, including reduced tactical-planning cycle time, cost reductions gained from improved system/process performance, productivity gains through multiple change and improvement initiatives and revenue growth.

Skilled strategist who transforms strategic plans into workable solutions.

Large knowledge base of the Telecom Industry including provisioning and overseeing installation of data/voice circuits and Data Infrastructure.

Experience

2012 – Present – AT&T

Contractor (USELL): Epitec – Project Management

Create contracts for Managed Security Services.

Follow through for created contracts until they are executed for order placement.

Order MSS Services and work with technical team for provisioning.

Verify billing upon order completion.

Secure the Network Project – Proactively initiating renewal contracts prior to their expiration.

Disconnect Survey – Researching and tracking service cancellations.

Mailbox Gatekeeper – Review all department requests and assigning Specialists to work the orders.

Provide guidance to Account Teams for their proposed/active customers.

2010 – 2012 – Meredith’s New Orleans Cuisine Restaurant, Manalapan, NJ

Owner (IT related tasks listed)

Successfully managed the purchase and deployment of business POS (Point Of Sale) Systems.

Managed multiple contractors for new systems and products. Ensured subcontractors executed work on time and under budget.

Managed budgets by ensuring all work efforts are properly forecasted and come in under budget.

Managed Voice Systems – served as local technical support for all systems.

1996 – 2010 – Verizon Wireless (formally Bell Atlantic Mobile) Bedminster, NJ

Project Manager – 2004 to 2010

Act as a liaison between IT Network Services and all other IT Department Technical Personnel and the Project Management Office.

Assessing project requirements, budget and resources needed for successful completion

Coordinate and manage all efforts for new projects from beginning to project execution/completion.

Complete and update tracking documents (WBS, Executive Summary, etc.) using Visio, Excel, Microsoft Project and PowerPoint in order to update department portfolio with milestones and accomplishments.

Lead weekly meetings with each Project Team for status updates, milestone tracking, Stakeholder updates, resource and budget tracking

Coordinate all project efforts between Network Engineering and IT Network Services for equipment/bandwidth upgrades.

Presented project status to the Executive Management Team on a Weekly basis which included communication of tasks being on target or in jeopardy, providing suggested solutions and working with Executive Stakeholders for resolution

Managed Capital and Expense budgets for all projects

Successfully managed highly complex projects from planning to completion:

oMoved entire IT Network Data Center Infrastructure from one location to another including equipment, billing systems, circuits, internal applications, over 100 Third-Party Vendors, QIP environment, NMS Systems, billing and RMAing reusable Cisco equipment back to the vendor.

oCoordinated and managed the successful upgrade of the entire EDN (IT connectivity) network.

oSynchronized resources, installations and build outs for over 250 Retail Locations in less than three months. These installations include, but are not limited to, cubicle builds, wiring, T-1 and ISDN circuit ordering, installation and testing, equipment installs and billing system implementations.

oLead team of various department participants to bring up a Former Alltel Call Center onto the Verizon Wireless Data Network.

oManaged “End-Of-Life” Project (SDLC) for all Cisco Products including compliance with SDLC processes and documentation

oCoordinated and conducted monthly testing of all retail connectivity to ensure continued excellent customer service.

oManaged testing bridges on Network Change controls to ensure engineering work completed successfully.

oLead team of members from all areas of IT to the seamless install of VOIP in all Corporate Headquarter Buildings countrywide.

oManaged a team of engineers overseeing the upgrade of the transit core network.

Sr. Member of Technical Staff, Network Planning – 2003 to 2004

Conducted daily evaluation of circuit/hardware utilization across the network.

Made recommendations to technical teams and Executive Management when hardware devices and/or circuits are at a threshold beyond enterprise standards.

Distributed daily report (twice/day) to management listing all devices and their current utilization.

Part of a team effort to install probes in the Orangeburg Data Center in preparation for the installation of the NetVantage.

Managed Engineering resources and equipment installation for NetVantage Monitoring software.

Manager, Circuit & Hardware Procurement – 2002 to 2003

Supervised technical and administrative functions for a staff of three.

Responsible for data and voice circuit/hardware orders for the entire Verizon Wireless Enterprise.

Processed tracking reports for equipment orders that were shipped and received.

Reviewed and ensured all open Purchase Orders have been approved and processed for vendor payment.

Monitored department budget dollars.

Created templates for circuit order processing.

Presented installation updates and status to Executive Management Team on a weekly basis.

Manager, IT Network Services – 2000 to 2002

Supervised administrative and technical functions of a staff of seven

Maintain a 99.97% system availability for approximately 400 locations that includes stores, Kiosks, Regional Headquarters Buildings and Direct Sales offices throughout the East Coast.

Monitor the day-to-day operations in an IP environment of the Wide Area Network using HP Openview, X-Vision, Manage X, Emcom and Lotus Notes.

Coordinate and provide Director of IT Network Services monthly statistical data representing the availability of OTN (Official Telecom Network) ATM, Frame and Point-to-point circuits.

Managed staffing schedule.

Create department policies and procedures for the Datacomm Team.

Complete monthly administrative reports for Vice President of IT.

Supervised troubleshooting of critical outages.

Technical Analyst, Program Management 1998 to 2000

Coordinated inventory and successfully tracked Y2K testing of in-house vendor products.

Responsible for creating and maintaining documentation from Y2K testing for all WAN, voice and Desktop products.

Chaired weekly Task Force Meetings.

Lead effort for regional vendor product tracking and coordination of documentation of testing results.

Created departmental procedure for follow up on all Y2K related Change Controls.

Prepared and distributed daily Availability Tracking Reports.

Technical Analyst, Voice Integration – 1996 to 1998

System Management of Octel Area 250 for over 1,100 mailboxes/users.

PBX Programming (NEC NEAX 2400)

Managed Video Conferencing (Picturetel 4500/400 with an Ascend IMUX and a Picturetel Montage bridge to enable multipoint conferencing between up to ten locations simultaneously.

Managed TruSytem Call Accounting (SMDR).

Work Orders – Coordinated daily schedule for in-house technicians.

Oversaw Installation for new Audio Conferencing System– Lattitude Meeting Place.

Lead training sessions for all employees on newly installed voice mail and phone systems.

1990 to 1996 Central NJ Medical Group Edison, NJ

Assistant Manager Of Telecommunications – 1995 to 1996

Coordinator Of Telecommunications – 1994 to 1995

Administrative Assistant to the VP Of Operations 1990 to 1994

Education

Vision Communication Services, Inc.

Octel University

Certification in Aria 250 System Management

Katherine Gibbs School

Certificate in Business Management

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