Customer Service Insurance

Rhonda Coe

Cell: 719-***-**** - *********@*****.***

Skills

Highly Motivated/ quick learner

Word, Outlook, Excel skills

Positive attitude / outlook

Experience with dual monitors

Quick with work-related information

Multi-tasking skills

Ability to flip through 10 + programs at a time

Acts as a coach or Assist for co-workers when they have questions for a Team lead.

Handles return mail, error access codes, answers correspondence, refunds, adjusted claims and reissues claims checks

Sorts and distribute mail, parcels, and flats

Handles customer complaints with care

Work Experience

INSURANCE ASSOCIATE CUSTOMER SERVICE UNITEDHEALTHONE UHO, INDIANA

August 2015 to September 2015

Handle in-bound calls regarding making payments over the phone, general information on health plans, and would provide addresses, faxes, phone numbers for customer correspondence, and would sometimes transfer calls to appropriate department.

POSTAL SUPPORT EMPLOYEE (PSE) USPS, INDIANA

(P/T) October 2015

I would separate/sort the different classes of mail, prepare parcels, certified pieces, news papers, and magazines for the carriers. I would deliver certified notifications, parcels, magazines, and news papers to PO Boxes for the office. I concluded transactions over the counter for walk in customers.

CLAIM SERVICE SPECIALIST AAA, COLORADO

December 2006 to June 2015

Handles non-complex to complex non-injury auto claims in a call center environment. Adjusts claims to a conclusion of higher volume from low to high complexity liability without injury exposures,multiple property damage claims, disputed liability claims and out of state losses.

ESSENTIAL FUNCTIONS / PRINCIPAL RESPONSIBILITIES

Opens claims to obtain required information from insured, claimant and other involved parties in order to investigate, evaluate, negotiate and settle auto and property damage claims.

Explains policy language, provides coverage information and advises insured as to proper course of action(follow-up, status calls and touch base with the customer). Investigates, recognizes higher exposures and assigns claims above settlement authority to higher level of expertise.

Complies with all Department of Insurance regulations (multiple states) and statutory requirements such as; correspondence, forms, liability time frame and making payments to involved parties. Prepares, handles and issues payments on subrogation demands on non-disputed liability claims.

LEADERSHIP

Assigned to new hires for on the floor training to assist with processes and questions.

Participates in time studies, pilot programs and took additional classes to further an education with claims.

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