Bilingual Training Manager

JUAN FELIPE ESCALANTE

**** ***** **. • Flower Mound, Texas 75022 • 972-***-**** • *********.**@*****.*** Gifted Bilingual Instructional Trainer

A passionate and interactive bilingual Instructional Trainer with magnetic presentation and interpersonal skills. A proven facilitator, mentor, motivator, and curriculum developer. Master of service, sales and soft-skills development. Detailed, or- ganized, and a quick problem-solver. An expert in leading-edge educational methods and assessments. Crafts curricula and reinforcement workshops to empower staff and clients to maximize personal and departmental capabilities. Design, update, and train on new S.O.P’s, regulations, strategies, and innovations, which greatly increases productivity, efficiency and revenues. Delivers sharp, crisp, accurate & timely assessment analysis to senior management. Expert at developing and implementing internal controls, risk management and governance processes. Proven abilities and comprehensive experience in production and training operations. Collaborative team-based liaison between senior leadership and all constituents in all disciplines, at all levels. Articulate, polished, results-driven, engaging, and skilled. Fluent in Spanish.

• Learning Management Systems • E-Learning • Virtual Learning Environment • Instructional Consulting

• Interpreting • Translation • Competency-Based Learning • Computer Supported Collaborative Learning

• Curriculum Development • Assessment Development and Analysis • ADDIE I.S.D.

• Enterprise Resource Planning model training

NOTABLE CAREER ACHIEVEMENTS

Achieved 200% of company’s October ’14 new retail sales objective through comprehensive training program.

Improved revenue of 91% of Spanish market retail dealers and increased 96% of low performing retailers.

SME / created Exceptional Personalized Service Training program and soft skills development.

Developed Leadership and Mentor Training, Sales curricula and On-boarding Training modules and webinars.

Launched client-facing training registration calendar and an internal learning development information resource.

Created individualized curriculum for multi-departmental corporate Spanish language training courses. PROFESSIONAL EXPERIENCE

Sabre / GetThere Global 12/14-Pres

(A Global Travel Technology company serving over a billion customers worldwide and the largest Global Distribution Systems provider in the nation; HQ’d in Southlake, Texas.) Senior Trainer - Global Operations

Facilitate all internal and external global trainings; including product releases, technical updates, certifications, master level programs, and on-boarding orientation in English and Spanish.

Conduct virtual trainings, computer based learning, and instructor-led trainings.

Develop upgraded presentation delivery platforms including live video trainings, interactive video segments, live demonstrations, polling, and welcome, interstitial, and summary portions.

Unify and lead training team, assuring continual professional development of facilitation and creative skills.

Collaborate with Product Managers and Technical Analysts to expedite latest training documentation for sessions.

Support the technical department in developing new user interface for internal and external clients.

Update all materials and deliver quarterly national trainings focused on sales advantages of the changes.

Assist and direct the documentation department to standardize and house curricula and resources.

Administer the Learning Management System, manuals, curriculum, and related documents. Colonial Life DFW and National locations 4/13-Pres

(Voluntary benefits pioneer HQ’d in Columbia, S.C. providing group programs and individual insurance products.) Bilingual Counselor and Certified National Marketplace Counselor

Create affordable benefits programs that address employers’, employees’, and individuals’ needs and mandates.

Streamline benefits administration for employers and human resource departments.

Facilitate presentations informing prospective employers and staff on value, scope, and compliance of programs.

Administer the coordination of benefits and products for companies and individuals.

Collaborate with multiple corporate department heads, and brokers to achieve best affordable program, efficient presentations and enrollments of employees.

Collin College (Contract) DFW and surrounding area 11/10-Pres

(Educational Management Institution HQ’d in Plano with up to 13,000 employees serving the DFW area in a multitude of adult education programs as well as workforce, economic, and community development initiatives designed to meet the local to international corporate market needs.)

Corporate Bilingual Trainer

Collaborate with internal and contracted staff to analyze, develop, and evaluate technical, commercial, and sup- port training that accurately reflects product functionality and application for client companies.

Translate and deliver instruction, methodology, SOP’s, and functional terminology in both Spanish and English.

Successfully coordinate and utilize technology to administer thorough and engaging training conferences.

Research and implement appropriate adult instructional techniques to support standard and customized programs for assessing, understanding, performance, and certification.

Compose, analyze, and provide comprehensive records to administration for determining success of training and future development solutions.

Trainings and Learning Development contracts include: FC Dallas, Carlisle Coatings and Waterproofing Inc., Special Products and Manufacturing Inc., Blueprint Reading, Fundamentals of Press Brake, Punch and Laser Operations, Geometric Dimensioning and Tolerance, staff developments, performance, new hire and benefits orientations. DIRECTV / DSI Systems Inc. (Contract) National 12/13-12/14

(Privately held national distributor for the nation’s largest satellite broadcasting service; HQ’d in Des Moines, Iowa.) National Trainer, Learning Development and Account Manager for En Español market

Manage all Spanish retail accounts nationally to support and foster sales growth and demographic expansion.

Improved Spanish market sales on a continually increasing basis through monitored data and support, peaking in October ’14 at 207% of plan.

Surpassed established market new sales goals averaging 155% for Q2/3 and 152% YTD for 2014.

Coordinate and facilitate, virally or personally, all retail business training stages – from prospect to expansion.

Create training modules for all aspects of retail sales, call center, with continual development and new avenues of profitability - improving revenue for 91% of retailers and 96% of low and deficient targeted clients.

Launched an internal and external facing training resource, including session information and registration, aid links, newsletter, and support site crucial for the foundation of a robust development program.

Facilitate annual conference and quarterly national trainings focused on sales advantages and new features.

Administer and evaluate training content and results; how it is shared and the technology of its use.

Established format to identify and separate Spanish business analytics to focus and maximize training impact. InTouch Credit Union DFW and National locations 12/11-4/13

(Financial Services Institution HQ’d in Plano with up to 500 employees nationally serving members worldwide) Bilingual Trainer and Learning Administrator

Combine and apply various instructional design techniques, adult learning methods and strategies to design curriculum, learning modules, assessments, on-boarding sessions, operations, and call center development.

Facilitate live, interactive trainings locally and nationally via LifeSize conferencing, WebEx, and e-Learning systems to foster production, service skills, product knowledge, technical enhancements and market launches.

SME of created Exceptional Personalized Service Training program and soft skills development.

Creator of company-wide “Quick Glance” development tracking information

Lead and administrate Executive monthly on-boarding presentation.

Member of intranet committee to revise and improve accessibility, content, and social aspect of internal network.

Member of regulation and SOP committee

Company representative with compliance learning software provider, BVS.

Collaborate with training manager identifying objectives, needs, and achievements of initiatives.

Update and maintain all learning manuals.

Create and update training SOP’s, assessments, and training curricula through analysis, team collaboration, new and best industry practices, feedback, follow-up visits and interviews of branches and staff.

Administrator of training calendar, session rosters, training achievements, compliance, and improvement plans.

Manage the department intranet page, including learning manuals and exam, SOP, and other external links,

Partner with internal and external SME’s to fortify training application.

Join with Allied Solutions to create loan curriculum and training sessions

Facilitate financial educational program in local area schools partnered with NEFE

Participant in multiple community and sponsorship events. Juan Escalante Pg 2

Independent Training Consultant DFW and surrounding area 6/09-Pres

(Comprehensive and individualized contracted design and facilitation of training in natively fluent Spanish and English.) Learning Development Specialist and Bilingual Trainer

Facilitate, lead, and consult the strategic alignment, assessment, identification, and implementation of instruc- tional training, learning methods and programs to enhance individual and organizational effectiveness.

Analyze and research content by collaborating with subject matter experts, end-users, management, and other resources to identify key development objectives.

Determine appropriate training methodology (CBT, video based, instructor led, ect.) based on program content, company and trainee needs, time, and resources.

Develop course materials and continual improvement processes, monitoring and measurement systems to track effectiveness and value of trainings, as well as refining future learning development.

Coordinate and communicate all aspects and materials of course program with staff administrator. EDUCATION

MA (Educational Administration) University of North Texas, Denton, TX May 2007 BA (Communications) University of Colorado, Boulder, CO May 1990 NOTABLE SOFTWARE AND SOCIAL MEDIA SKILLS

Proficient in Windows 2000, XP, NT, Vista, MS Office (Power Point, Word, Excel, Access, Outlook), Final Cut, Aperture, MAC OS, OSX, Works (Pages, Keynote, Numbers), and multiple presentation and broadcasting equipment. Experience with Adobe Captivate and Photoshop, Articulate, Lectora, and Rapid Intake eLearning software, Flex Training, Centrix LMS programs, SCORM, Snag It, WebEx, GoToMeeting/Webinar and GoToAssist remote access system. CONTINUING EDUCATION

World Class Speaking – Give a TED Talk Quality Speech

Enabling Continuous Learning Methods Through Virtual Environments

Gamification

Virtualize Your Training

Coaching and Assessment

Integrating Virtual Environments with other Corporate Learning Technologies

Engage and Equip Your New Hires with Virtual Onboarding

Create an Immersive, Interactive Training Experience

Improving New Employee Satisfaction and Retention PROFESSIONAL LICENSES AND CERTIFICATIONS

National Marketplace Counselor

Texas Life, Accident, Health & HMO Consultant

NEFE certification (National Endowment for Financial Education)

Certified Bilingual Generalist

CPR, First Aid, and AED Certified

CIVIC ASSOCIATIONS / ASSOCIATIONS / VOLUNTEERING

Toastmasters Member

Children’s Medical Center

YMCA Youth Soccer League – Coach

United Educator’s Association – Team Coordinator

CPR and Employee Emergency Response Team

Texins Activity Center (Texas Instruments) Tennis Instructor

St. Andrew’s Career Care

Parent Teacher Association

Plano Balloon Festival

Juan Escalante Pg 3

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