Customer Service Representative

Rebecca Portee

ADDRESS: *** ** **** ******, ***** Haute, IN, US 47803 PHONE: 812-***-**** EMAIL: *********@*****.***

I am a Customer Service Representative who wants to pursue a role where I can enhance my technical abilities, organizational expertise, and human relation skills. My 10 years in the Customer Service Industry has given me skills and experience that can positively contribute to the company’s success. I possess strong leadership skills that allow me to prioritize and delegate tasks, make sound decisions and maintain bottom line targets. I am capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills. I am a team player and competent when it comes to conflict-resolution. I am proficient in MS Word, Excel, and PowerPoint; highly organized and can multi-task in a fast-paced work environment. I am Resourceful, adaptable and a goal-oriented professional and can produce innovative ideas and execute them accordingly.

EDUCATION

COLORADO TECHNICAL UNIVERSITY-Colorado Springs, CO

Master of Business Administration-Human Resource Management 11/2011

Bachelors of Science-Business Administration 05/2010

Associate of Science-Business Administration 11/2008

PROFESSIONAL EXPERINECE

State of Indiana (Family and Social Services), Greencastle, IN 02/2015-07/2015

State Eligibility Consultant

Responded to client queries and complaints by phone as appropriate

Maintained contact with new and existing clients as instructed

Forwarded important and serious matters to the seniors

Transferred urgent calls to appropriate departments

Updated clients contact information and other details in the customer database

Inbound and outbound customer service support

Electronic mail delivery

Customer service ethics

Interviewed and evaluated resources to determine eligibility of applicants for government assistance

Electronic filing and documentation

CFA Staffing, Indianapolis, IN 08/2014-02/2015

Eligibility Specialist (for the state of Indiana)

Trained to work with clients who had inquiries about the Affordable Care Act (HIP 2.0)

Reviewed client documents to make sure they were correct

Reviewed cases and entered missing information

Sent cases to the State for final review and authorization

Scheduled interviews

McDonalds, Terre Haute, IN 10/2012-08/2014

Crew Trainer/Prep Person

Trained new crew members on their job duties, such as running the cash register and taking customer orders, showing new crew members how to handle customer needs

Ran cash registers; taking customer orders and payments

Labeled, checked inventory and restocked materials throughout the facility

Kept building floors clean

Washed dishes

In-depth knowledge of rules, procedures and coaching techniques

Employed good judgment when coaching and accepted constructive criticism

Made recommendations for equipment, uniforms and supplies

Ensured quality in food preparation and arrangement and accuracy

SKILLS

Excellent verbal and written communication skills

Works well with teams

Problem solver

Attention to detail

Ability to work under pressure

Self-awareness

Computer skills: MS Office Suite; Microsoft Office Access; Outlook and PowerPoint

Critical thinking

Flexible and able to adjust to the work environment

Shows professionalism

Active listener

Knows how to multi-task

Has leadership qualities

Good time management skills

Able to perform job duties with minimal supervision

Strong work ethics

Accounts payable/receivable

Data entry

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