Customer Service Manager

JAZMON FULLER-THOMPSON

**** **** ******

GARLAND, TEXAS 75044

(cell) 214-***-****

**********@*****.***

Dear Hiring Personnel,

This letter is to express my interest in the current position, and in hopes of a chance to prove that, I will be a strong asset to your company. While allowing me the chance to utilize my clerical/managerial and administrative skills obtained from previous employment, you will see that your company will benefit and progress. I have the ability to work well independently and in a team environment. I am detailed oriented when given instructions to perform tasks and able to maintain organization while working in a multi-task environment. Thank you for your time and consideration.

Sincerely,

Jazmon Fuller-Thompson

JAZMON FULLER-THOMPSON

2821 URSA CIRCLE

GARLAND, TEXAS 75044

(cell) 214-***-****

**********@*****.***

Summary of Qualifications

-Detailed oriented and coordinated to handle complex assignments and multi-task

-Strong computer skills using various programs: Microsoft Word, Excel,

PC-Ace, EDI(Billing Software), Axxess (Agency Core).

-Ability to work well independently or in a team environment

-Accurate typing skills of 40-50wpm

-10key by touch 14,000-15,000kpm

-Exceptional management/problem solving skills

-Human Resources

-Payroll Processing

-Quality Assurance

-Medical Billing (Medicare Part A & B)

-7+ years experience in Home Health Care

-Staffing

-Santrax (data/time record software)

Professional Experience

Girling Community Care

Field Supervisor: Jan. 2014-Present Dallas, Texas

Responsible for: independently visiting clients in their home to update (annual, 6mon, 3mon.) routine paperwork, complete assessments for new service, hire/orienting caregivers, Special Visits (as needed), additional to keeping mileage/time log for work day

TJ MAXX

Sales Associate/Cashier: May 2013-Jan. 2014 Dallas, Texas

Responsible for: Interact with customers, make sure customer’s needs are met, ring-up customers/refund, cash handling, restock merchandise on sales floor, and float where needed

RGIS Mesquite, Texas

Inventory Auditor/Specialist (Seasonal): July 2012-February 2013

Responsible for: Being present at scheduled store events for inventory in the DFW area, accurately/quickly counting store items by hand or using a scanner, confirming number of items in assigned department

Topmak Health Care Services Inc Dallas, Texas

Office Manager: July 2005-February 2012

Responsible for: Assisting the administrator, schedule field staff, supervision of office staff, trained, input Oasis data, export Oasis data in a timely manner, correspond with nurses and physician’s office regarding patient-related issues, set-up/scheduling patient Admission, Recertification, order office/medical supplies, medical billing, filing, faxing, made sure that agency is compliant with Medicare guidelines, payroll processing, complete referrals for ordered skilled disciplines, Human Resources, Quality Assurance.

Attendant/Caregiver: July 2011-May 2012

Responsible for: Providing care to Medicaid based client(s) by completing authorized/assigned task and ADL(s) such as: bathing, dressing, grooming, laundry, toileting, cleaning, routine hair/skin care, meal preparation, shopping, assist with self-administered meds.

JAZMON FULLER-THOMPSON

2821 URSA CIRCLE

GARLAND, TEXAS 75044

(cell) 214-***-****

**********@*****.***

(continued)

Professional Experience

Total Care Home Health Services Dallas, Texas

Office Manager: May 2004-June 2005

Responsible for: Staffing skilled disciplines, scheduling, answering phones, problem solving regarding patient issues, input of Oasis data, filing, patient relation, record keeping to ensure quality assurance of the company per Medicare guidelines.

Various Temp Agencies ( Remedy, Select & Express Personnel Services)Dallas, Texas

Office Clerical, Data Entry Clerk, Customer Service: October 1999-February 2002

Responsible for: data entry support, processing checks in a timely manner @ Bank of America lock box office location, filing, prepared correspondence for outgoing delivery, fax documents to mortgage lender, copy, prepared builder review files for processing at a mortgage company, made outbound calls to verify and assure accuracy. Entered vital information in computer for monthly water/electric billing, resolve customer issues and concerns, answered multi-line phone system, prepared mail for outgoing delivery.

Fossil Richardson, Texas

Samples Clerk: January 1999-June 1999

Responsible for: Pulling orders and request for inside and outside reps, shipping orders out to account reps and stores, deliver sample products to inside reps, entered data into the computer for shipping labels and invoices.

MJ Designs Dallas, Texas

Sr. Cashier of Customer Service Desk: April 1998-December 1998

Cash Drawer Key Holder

Responsible for: Resolving customer complaints requiring refunds, maintain a high level of customer satisfaction, ensure that the front end of store was clean and in order, monitored cash register and drawer by holding key, maintained and reconciled register cash and refund transactions, executed job responsibilities in an extremely fast paced and energetic environment.

Kroger Garland, Texas

Cashier/Front-end Manager: August 1997-January 1998

Responsible for: ringing up customers by utilizing store cash register, coordinating training for new employees on how to properly operate the cash register, ensuring the tidiness and appearance of the front-end, following company policy to ensure strict compliance with floor coverage by monitoring and releasing cashiers for breaks.

Education

South Garland High School – Graduated May 1998 Garland, Texas

*References Furnished Upon Request

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