Customer Service Administrative Assistant

NODELLA S. JORDAN

*** ***** **** **** ****, Apt. C • Baltimore, MD 21229 • Home: 410-***-**** • Cell: 443-***-**** • *********@*****.***

Professional Summary

I have worked in the administrative field for over 26 years in public education and the manufacturing of helicopter spare parts. I provided customer service from basic to complex inquiries. On various occasions I worked with foreign and domestic governments, state and local officials, world-renowned artists and authors.

Skills

Filing Typing, 65 wpm Email

Microsoft Word Microsoft PowerPoint Microsoft Outlook

Microsoft Excel Postage Machine FileMaker Pro 4 (Database)

Internet/Intranet Fax Machine HP Printer/Scanner

Copier Machine w/duplex features Binding Machine

Administrative Assistant – February 2015 to June 2015 (Temp position)

Apex Systems, Inc. – Columbia, MD

Professional Experience

General office duties that included data entry, prepared/pulled/printed reports daily in Microsoft Word and

Excel, and the company’s database, typed correspondence, answered the telephone and retrieved voicemail, sent and retrieved correspondence via email or fax, scanned documents, and conducted Internet searches. I verified staff expense reports and invoices for payment.

I greeted and assisted visitors, provided customer service via telephone, in person and electronically.

Maintained district managers’ calendars in Microsoft Outlook and scheduled interviews for all district branch offices. Assisted with processing Forms I-9 for employment, fingerprinting and background checks.

Ordered office/kitchen supplies and food for workshops and meetings. Organized the kitchen, supplies and merchandise closets.

Processed and distributed incoming mail, sent and received packages from UPS, FedEx and USPS. Maintained the postage meter including adding money, reordering supplies, and troubleshooting.

Maintained the front office, conference room and interview offices, and other special projects as assigned by manager.

I provided problem solving and troubleshooting with office equipment, staff and client paperwork, and submitted maintenance requests.

Administrative Assistant – March 1997 to August 2014 (Retired early)

City of New Haven – New Haven Public Schools, New Haven, CT

Professional Experience

My work varied from day-to-day that often consisted of preparing and typing correspondence, answering the telephone, performing internet searches and receiving and sending faxes. I assisted with new hire interviews, orientations and paperwork and conducting staff meetings. I greeted and assisted those who visited the administrative building. I checked the itinerant and part-time staff’s timesheets for accuracy and submitted to payroll. I maintained meetings and events in Microsoft Outlook.

All correspondence was prepared in Microsoft Word, Excel, PowerPoint or FileMaker Pro. I am proficient in the Microsoft suite, performed a high volume of data entry, basic bookkeeping daily and verified invoices for payment.

I was responsible for answering the phone, retrieving voice messages, sending and responding to email.

I ordered office supplies, audio-visual equipment and instruments; received, verified, distributed and restocked inventory. I processed requests for audio-visual equipment from City workers and outside entities using our facilities. I was responsible for distributing, collecting and maintaining audio-visual equipment and music instrument inventories as well as send equipment and instruments out for general maintenance or repair. I would set up sound equipment for board meetings and events.

I opened, sorted and distributed incoming mail including arranged parcel shipments with FedEx, UPS and USPS.

I was instrumental in coordinating in-service workshops, registering staff for out-of-district workshops and conferences, made lunch and dinner reservations for over 200 students and staff and other department events and coordinated transportation for in-state and out-of-state trips.

I provided support and troubleshooting to the school system of more than 3,000 teachers and support staff, various departments of the City of New Haven and the community at large that included local colleges, universities and healthcare facilities.

References can be provided upon request

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