Sales Customer Service

Margarita Gracia Soriano Ibaviosa

**** ***** **** ***, ******** City CA 91402

*********.*******@*****.***

Cell: 650-***-****

Home: 818-***-****

PROFILE

A strategic business professional and entrepreneur with expertise in marketing, sales and business development. An experienced and results-oriented team player with strong communication and customer service skills interested in a management position in the hospitality or service industry. As a permanent immigrant, I am authorized to work anywhere in the US without any restrictions.

PROFESSIONAL EXPERIENCE

Partner & Business Development Manager March 1997- Present

Arc Care Enterprises

Manila, Philippines

Engaged in securing market contracts and industrial sales of various welding consumables being the exclusive distributor of various manufacturing companies for maintenance engineering products and personal protective equipment.

In charge of handling the accounts of major multinational manufacturing corporations such as Oil and Gas, Petro Chemicals, Power Plants, and Refineries Cement and Mining.

Ensured that supply contracts were renewed every 3 years.

Developed new markets for all products that resulted in yearly increase in sales through on-site product presentation and demonstration, training, large scale project planning, real-time troubleshooting of product issues if any, and client awareness of product innovations.

SALES & TELEMARKETING MANAGER October 1994- February 1997

Cigweld Philippines-Thermadyne USA

Manila, Philippines

Responsible for daily in-house sales of Cigweld-Hobart welding machines, generators, welding outfits and consumables, medical oxygen regulators and personal protective equipment.

Organized the formal training of telemarketers for the Philippine and Malaysia offices and was an integral part of the main support team for field sales personnel nationwide.

Utilized effective communication skills via telephone that resulted in increased annual sales of products augmenting the company’s market share and revenue.

TELEMARKETING SUPERVISOR March 1990-September 1994

Anderson-Blake Corporation

Makati, Philippines

Trained and supervised 68 telemarketing associates engaged in daily transactions in investment and trading in Asia, Canada and the US.

Managed the daily productivity of my team and served as a senior coach and mentor in utilizing effective communication skills and techniques that ensured closing a sale.

EXECUTIVE ASSISTANT October 1986-January 1990

For VP of ENGINEERING

Stanford Microsystems, Inc.

Pasig, Philippines

Planned and organized the daily activities of the Engineering Department in line with the assembly of Integrated Circuits (RAM), machine operation and maintenance for major high-profile international technology clients like Intel, Temic, and OKI.

Prepared inter-office memorandum and correspondence, and organized weekly meetings, training and seminars for IC assembly.

Skills used include effective planning and coordination with various maintenance engineers to ensure proper maintenance of all assembly machines. Resulted in workflow and production efficiency, increased sales and customer satisfaction.

Directly reported to the Vice President of Engineering

ADVERTISING & PROMOTIONS MANAGER July 1984-September 1986

Philippine Integrated Meat Corporation

Licensee of Hormel Foods USA

Pasig, Philippines

Responsible for conceptualization of major advertising campaigns and creative writing for products Target corned beef and Banner processed meat.

Collaborated with designated accredited advertising agencies regarding labels, designs, supermarket displays, and frequency of various radio and television advertisements.

Prepared monthly promotional items and monitored supermarket promotional merchandisers nationwide.

Created meaningful product awareness resulting in augmented market share of the company and increased sales revenue.

PUBLIC RELATIONS OFFICER March 1983-May 1984

EXECUTIVE ASSISTANT

United International Travel Service

Manila, Philippines

Main responsibility included public relations activities with major regional and international airlines.

Handled key accounts and bulk ticket sales for several overseas manpower recruitment agencies.

EDUCATION

Bachelor of Arts in Journalism, Advertising & Marketing 1979-1983

College of Mass Communications

University of the Philippines – Diliman Campus

Quezon City, Philippines

Contact this candidate