Customer Service Sales
Resume:
Colette O. Strong
Tulsa, OK 74133
*********@*****.***
Career Objective: Marketing/Sales and Customer Service
Education: Currently a student of Rogers State University (online). Goal is degree in marketing.
Experience:
2015-Current Davis Development Group (based in Atlanta), Tulsa, OK
Leasing Professional NALP
-Lease apartments and aggressively sell the services of the property
-Respond to site visits or telephone inquiries
-Conduct site tours (showing and transporting prospects around the property in order to sell the prospect all property amenities, model apartments and available apartments)
-Optimize occupancy by giving excellent customer service
-Maintain thorough knowledge of the property and that of major competition through site visits/tours and telephone surveys
-Prepare all lease-related paperwork in an accurate and timely manner
-Explain all lease documents to new and existing residents
-Ensure all documents are completed prior to resident move-in
-Follow established policies and procedures in the qualification, screening and acceptance of applicants for residency
-Assist with managing the day-to-day operation of the apartment community
-Work with the property manager to direct the efforts of the on-site staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner
-Maintain prospect traffic and leasing data, and assist with other computer data entry as necessary. Assist with monthly closing as required
-Deliver resident gifts, inspect units for move-ins to ensure units are ready and assist with planning and hosting of resident functions
-Participate in company training classes and meetings as required
-Maintain company customer service standards
-Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved
Colette Strong
Resume page 2
2014-2015 Weidner Apartment Homes, Tulsa, OK, Leasing Professional NALP
NOTE: In November 2014, American Residential Group was purchased
by Seattle-based Weidner Apartment Homes. After completing a full
interview, I was hired by Weidner as a Leasing Professional.
2012-2014 American Residential Group, Tulsa, OK, Leasing Professional NALP
NOTE: In November, 2014, American Residential Group was
Purchased by Seattle, WA based Weidner Apartment Home
-Focused on customer service and customer retention
-Performed weekly sales reports
-Increased occupancy (High closing ratio)
-Collected and submitted timesheets for employees
-Walked models and ready units
-Prepared leases for move-ins
-Organized residential parties
-Obtained certification through National Apartment Association for NALP (National Apartment Leasing Professional)
-Opened/closed daily
2011 – 2012 IBC Bank, Tulsa, OK, Sales
-Focused on high sales volume
-Conducted inside and outside sales calls
-Focused on customer service and customer retention
-Often opened and closed bank
2009-2010 Gap Clothing Stores, Tulsa, OK, Sales
2009 ORU Mabee Center, Tulsa, OK, Intern (Assistant to Director of Marketing)
-Created and promoted strategic marketing for events
-Focused on high volume sales
-Organized meetings
-Increased membership for Alliance Program
Skills:
- Present a positive, professional image
- Good organizational skills
- Strong customer service orientation
- Ability to close a sale
- Ability to develop, refine and effectively implement excellent telephone
and personal sales skills. Excellent communication skills
- Reliable, dependable, team-player and committed to company goals
- Proficient with Microsoft Office Word, Excel, PowerPoint
- Effectively use leasing software
References: Available upon request
Contact this candidate