Helpdesk Coordinator/Applications Specialist/Trainer

**/**** ** **/****

Jackson, MS

**/**** ** **/****

Jackson, MS

JANIS REED

Professional Summary

Results-oriented Helpdesk Coordinator with 12+ years of experience. Proficient in Corel WordPerfect, Microsoft Office Suite 2007 and 2010, and Adobe Acrobat, as well as Active Directory, MS Exchange Management, LogMeIn Rescue and Go To Assist remote access, Altiris and Go To Assist helpdesk databases, Elite Time Keeping database, Call Pilot Telephone Administration Database, Summation, CaseLogistix, and other proprietary case management and plaintiff management databases. Experienced with Windows XP and 7 operating systems. Work extremely well in a team environment, self-motivated and personable.

Skills

Helpdesk support, Active Directory, MS Exchange, Windows OS, Microsoft Office Suite, database applications, document management, telephone systems, secretarial, strategic, Tier 1 desktop support, technical assistance, telephone, transcription, troubleshooting, WordPerfect, legal, clerical, word processing, interpersonal skills. Experience

Helpdesk Coordinator/Application Specialist

FORMAN WATKINS KRUTZ & TARDY LLP

Train software and database applications both in classroom setting and one-on-one, conduct New Employee Orientation, give desktop support and evaluate support requests, determining the issue, troubleshooting and assigning as necessary for 250+ attorneys and staff located in 6 offices in 5 states. Work with Microsoft Office Suite, WordPerfect, Elite timekeeping database, Summation, CaseLogistix, Call Pilot Telephone Administration database, multiple proprietary databases as well as work Helpdesk. Manage and configure service desk programs (both Symantec Altiris Service Desk with LogMeIn remote access and then Citrix GoToAssist Service Desk with Go To Assist remote access). Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, telephone and smartphones.

Administrator for telephone systems (Crexendo) in 2 satellite offices. Provide administration of accounts, security permissions, and distribution groups within Active Directory and MS Exchange Management.

Set up new computers and install all requested software including Westlaw Case Notebook and LexisNexis for Microsoft Office.

Identify and escalate situations requiring urgent attention. Facilitate confidential requests as needed.

Provide strategic assistance to the I.T. Director in all areas of the I.T. Department. Protect Firm's value by keeping information confidential. Develop interpersonal skills by working directly with Firm personnel to resolve helpdesk issues. Word Processor

BUTLER SNOW O'MARA STEVENS & CANNADA LLP

All duties of word processor including transcription of tapes, creation of new documents, revision of existing documents, and end-user database applications.

Worked with document management database.

Log in and coordinate work of department; training new personnel in various software and database applications. Also worked as floating legal secretary, and traveled to attend trial and worked in "war room" to produce documents and other secretarial/clerical tasks as requested. 310 London Way, Pearl, MS 39208 C: 601-***-**** ************@*****.*** Morton, MS

Decatur, MS

Pearl, MS

Oxford, MS

Education

High School Diploma

Morton Attendance Center

Liberal Arts

East Central Junior College

Nursing

Hinds Community College

Computer Technology/Accounting

University of Mississippi

Interests

Chairman of Hospitality Committee for Woodridge Subdivision, Pearl, MS Licensed HAM radio operator call sign N5YCV

Geocaching

References

REFERENCES Available on Request

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