Manager Customer Service
Resume:
Nadia Sheikh Vuckovic
** ****** ******, *******, ******* M4X 1J9
*********@*****.***
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As an account manager with B2B Bank, helped bring-in approximately $100 million in new revenue in the form of new and existing accounts
Developed a rich network of financial advisors from all across Canada, overseeing and managing key accounts from the Prairies and to Northern Ontario
Helped navigate B2B Bank through 2 major mergers/acquisitions in the span of 3 years, that saw the organization grow from 250 to 1,200 employees
With B2B, consistently a team leader in activity, leading with the most daily booked activities, leading in revenue and with setting-up new accounts
CAREER HISTORY
Adesa Canada (Dec 2014 - Present)
Account Manager
Account manager at Adesa Canada, as a member of the Open-Lane team, responsible for managing key accounts and generating new business and transactions.
Working with independent and large automotive dealers helping them maintain their used vehicle inventory, moving vehicles made available through Adesa’s vehicle auctions and dealer lots
Account manager serving the regions of Quebec and Ontario, helping dealers find specific vehicles for their customers
Blackhawk Network (Apr 2014 - Dec 2014)
Account Manager
Account manager working with key retailer accounts, marketing current promotions and introducing new campaigns, fulfilling client reporting requirements, answering retailer inquiries and doing business development activities.
Working directly with the Senior Director on 24 retailer accounts, including: Moxie’s, Boston Pizza, Foot Locker, Guess, H&M, and other major labels
The On-boarding of new partners and walking them through product implementation
B2B Bank (Jun 2011 - Apr 2014)
Business Development
B2B Bank Business Development representative in charge of finding new business and persuading financial advisors to use B2B Bank as their premiere investment lender, and Nominee Accounts provider of choice.
Regions represented: Central West Ontario, Northern Ontario, Manitoba, Saskatchewan, Alberta, British Columbia
Instrumental in helping build the Inside Sales team’s processes & procedures (i.e. ease, phone scripts, department strategies and learning & development)
Consistently lead the team in all metrics of activity and revenue
Manulife Financial – John Hancock Division (Aug 2005 - Feb 2010)
Client Service Associate – Toronto, Ontario
Product specialist client services team member under Manulife’s John Hancock division, answering client enquiries about their 401K holdings, and assisting Financial Advisors helping ensure their transactions are completed.
Providing front-end support to advisors in relation to advisor compensation, life insurance and 401k plans (United States Division)
Set-up Independent Brokers and Corporations on Manulife’s internal CRM system
Team call-quality monitor ensuring for accuracy and service standards
Lab One Canada (Apr 2003 - Jul 2005)
Tele-underwriter & Team Lead – Toronto, Ontario
Team lead, and tele-underwriter, that provided front-end support for insurance companies, qualifying candidates for life insurance policies. Duties included interviewing insurance candidates, asking about their medical history, and submitting filled questionnaires to the underwriters of our client insurance companies.
Responsible for being the point of contact for Lab One, for the following companies: Canada Life, Primerica, Industrial Alliance, Industrial Alliance Pacific and Tennessee Farm Bureau
Coaching and training of new team members and helping then develop within the company
Clients included Canada Life, RBC Insurance, Primerica, Safeco, Industrial Alliance Pacific, TIAA CREF, Pacific Life, Farmer’s New World and Lab One
Global Payments Canada Inc (Oct 2001 - Apr 2003)
Bilingual Authorization Analyst - Markham, ON
Provided front-end support for merchants using the ‘Global Payments’ point of sales terminals for business transactions.
Front-line support, answering new business enquiries, transaction authorizations and/or troubleshooting equipment
Handled authorization calls from merchants in a professional and courteous manner with a focus on efficiency and quality
EDUCATION & PROFESSIONAL DEVELOPMENT
Accounting and Finance Diploma Program at Seneca College (North York campus) 2001 – 2003
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