Customer Service Manager
Resume:
Gary Muir
Hudson NH *****
*******@*****.***
Objective-
To obtain a position within your company in which I am able to increase productivity, increase profits while helping to build a productive team environment.
About me:
I am a hard working, detail oriented person who enjoys working on projects. My work experience as well as my hobbies (3D CAD- SolidWorks, 3D Printing) have provided a diverse background in manufacturing, CAD design, 3D Printing as well as Purchasing and Inventory Control.
in 2013 I started my own small business designing, manufacturing and selling 3D printer accessories. (GRMProducts.com) My knowledge in packaging design, quoting, product design and manufacturing allowed sales throughout the world to all major universities, numerous Fortune 500 companies and defense contractors. However, sales have slowed dramatically due to the swift changes in 3D Printer technology resulting in a decreased need for the products we offer. Because of this I find myself looking for employment where my diverse skill set can be utilized.
Experience
GRM Products
2013- present Small Business Owner
In 2013 with a fascination for 3D printing and growing popularity, I started my own business designing, manufacturing and selling 3D Printer parts and accessories. Using SolidWorks I
designed numerous parts which were then manufactured using our 3D printers and sold on
Amazon, eBay and our website which I created and maintain.
Shrink Packaging Systems Corp Nashua NH
2000 - 2013 Materials Manager
Shrink Packaging Systems is a leader in the distribution of new and used packaging equipment
and packaging materials including shrink film and stretch wrap. In 2010 our company went
through reorganization to better control costs and increase productivity. As a result of my
previous success I was awarded the position of Materials Manager. As Material Manager my
responsibilities included managing our 4 warehouses, company-wide inventory integrity (cycle
counts, annual physical inventory, RTV's etc), implementing the central purchasing of
packaging materials such as shrink film, stretch wrap, carton sealing tape and strapping. I was
also responsible for buying all new and used equipment and maintaining a detailed database
containing pictures, options, condition etc. I also initiated and maintain our web based
pricing and supplier information for our company. I also worked within our IT Department and
have setup routers, wireless networks, ran data lines and maintained company computers
and established a backup system for company computers. I am also the backup person for the
following positions Shop Supervisor, IT Director, Warehouse Managers and Customer Service
Manager when needed and have been responsible for coordinating resources, raw material
delivery and the success of several large projects with very difficult schedules and customer
expectations.
Shrink Packaging Systems Corp Nashua NH
Outside Sales Rep./Purchasing (2007-2009)
In an effort to increase my income I was given a chance to try outside sales on a
part-time basis splitting my time between sales and purchasing roles. Even though the economy at the time was less than ideal for starting in sales, I was able to succeed in acquiring several new customers with sales of more than $600,000 in less than a year. In my purchasing role I was able to negotiate several agreements with key suppliers which solidified our pricing consistency and established rebate programs which generated revenue of nearly $100,000 per year.
Shrink Packaging Systems Corp Nashua NH
Customer Service Rep./Account Manager (2000- 2006)
I handled the daily responsibilities for our largest account which included, processing customer orders, maintaining stock levels and inventory integrity at 3 warehouses located around the country. I also traveled throughout the country visiting customers, offsite warehouses and suppliers to insure our goals were being met.
1/96- 1/00 Markson Rosenthal & Co. Billerica MA
Plant Manger (June 1998-May 2000)
Markson Rosenthal was a world class contract packaging company who supplied services to some of the largest companies including Microsoft, Gillette, Proctor & Gamble and Kodak. I was promoted to Plant Manager and tasked with starting up a new division to handle a project for Gillette which was to provide an innovative way of producing high quality, customizable retail displays in a Made-To-Order format. My duties included assisting engineers with plant layout, ordering equipment, obtaining service contracts, hiring staff (including production supervisors, line supervisors, quality inspectors, warehouse personnel, office and janitorial staff). I was also responsible for reporting to our customer daily on productivity and quality issues, in addition to a formal monthly operational and financial review to my superiors and the project leaders at Gillette. Working with department managers we created numerous procedures in order to insure consistent quality and productivity. These procedures included material acquisition, display order management, incoming inspection, inventory control and order staging. We also designed flexible production lines to achieve quick changeover with minimum downtime and productivity loss.
Markson Rosenthal & Co. Billerica Ma.
Production Line Mechanic (Jan 1996 – May 1998)
I was responsible for setting up and maintaining various pieces of packaging equipment in our contract packaging plant as well as maintaining the facility. I was also Nitco certified as a forklift training instructor.
5/87-11/97 Somerville Lumber Acton Ma.
Kitchen, Bath and Plumbing Dept. Manager (April 1989-Nov. 1997)
I was responsible for maintaining sales goal controlling $750,000 in inventory, ordering product from numerous suppliers and our distribution center, solving customer problems, hiring, training and motivating employees.
Somerville Lumber Pelham NH
Salesman (May1987-April 1989)
Responsible for selling, stocking and maintaining the sales floor as well as training employees to design irrigation, heating and well systems. I also managed our Return to Vendor Program and helped establish a training program for refueling customer propane tanks. I was also forklift certified for all years at Somerville Lumber.
Education
Salem High School graduate
Attended Karrass Negotiating Seminar Feb 2010
Attended several Productivity and Management Training courses over the past few years.
Completed MS Office Word, Excel and Powerpoint courses
Attended several 3D CAD courses/seminars
References
Happily provided upon request.
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