Customer Service Maintenance
Resume:
Eduardo Abueg Panganiban
B* L** Via Cosenza St. Ph.2, Fortezza Subdivision,
Bgy. Pulo, Cabuyao, Laguna, Philippines 4025
Mobile Nos.: +63-917-***-**** / +63-917-***-****
Email Ad: ************@*****.*** / **************@*****.***
SUMMARY
Am a well-experienced Supply Chain Manufacturing professional with extensive and proven background of success in Production, Warehouse, and Engineering Maintenance management. A hands-on manager, a passionate driver of my department, talent developer of my staff, and global builder of the organization. A well-travelled individual, considering the different roles played in manufacturing operations with consistent performance through the years.
PROFESSIONAL EXPERIENCE
LI & FUNG (Philippines), Inc.
18th Floor One Corporate Center, Do a Julia Vargas corner Meralco Avenue, Ortigas Center,
1650 Pasig City, Metro Manila, Philippines
Operations Manager (Philip Morris Warehouses)
January 25, 2015 - October 20, 2015
Responsibilities -
?Provide the Warehousing Services in compliance with the instructions of customers/principal and Warehouse Management Service.
?Responsible for managing processes involved in supply chain: stock controls, warehousing, transportations, and services ensuring processes and structures are in place to monitor the flow of goods to domestic and export destinations in accordance with government regulations.
?Ensures that all warehouses (main and off-site) warehouses are properly maintained.
?Ensure that all acquisitions of materials and services are aligned to established policy guidelines of the company.
?Directs all warehouses in the execution of operating strategies and ensure a smooth delivery of products and services.
?Formulate and recommends solutions on any delivery issues.
?Coordinates with Business Operations in relation to delivery timeliness and completeness of ordered products for Customer satisfaction.
?Develop strategies, policies and procedures to improve the overall warehouse and logistics process and cost-effectiveness to maximize utilization of resources.
?Optimize the overall materials movement and distribution process flow from end to end.
?Maintain performance statistics and ensure accurate record keeping of all operational evaluation and improvements.
?Develops and implements action plans to improve GWP (good warehousing practices), and in compliance to audit findings (internal - LF and external - principal).
?Coordinates and works with principal and counterparts on all issues and conduct regular review for KPI performances.
?Prepare regular management reports for management and review of principal.
?Manage and allocate staff resources according to business needs.
?Other ad hoc duties as assigned.
AVON PRODUCTS MANUFACTURING, INC. (Cosmetics Manufacturer)
Calamba Premier Industrial Park (CPIP), Bgy. Batino, City of Calamba, Laguna, Philippines
Positions and Inclusive Periods -
Engineering Assistant Manager: June, 2012 December, 2014
Warehouse Assistant Manager: November, 2007 June, 2012
Production Coordinator: July, 2006 November, 2007
Warehouse Supervisor: September, 2001 July, 2006
Production Coordinator: September, 1999 September, 2001
Accomplishments -
?June 1, 2013 Lead project and successfully launched EAM system, an internet-based maintenance system program supporting maintenance activities, parts and costs management, and maintenance analysis and paperless reports.
?May 4, 2012 Successful launched of QAD system, as the project core team member / core lead of Warehouse department from 2011 - 2012.
?May 2, 2011 - Lead the successful turned-over of Warehouse from TPL operations to APMI direct operations.
?December 28, 2009 - January 10, 2010 - Set up and commissioned the Avon India Plant (Dehradun, India) Warehouse operations.
?November, 2010 Garnered the 5S Core Team Award for the Continuous Improvement
?November, 2009, - Awarded as APMI Model Employee for Management.
?May 2008 March 2009 - attended the AVON Post-Graduate Diploma in Supply Chain Management at De La Salle Professional School in Makati City, Metro Manila.
?April 7, 2005 - Awarded the Avon Leadership Award (Individual Awardees) for the successful implementation of Third Party Warehousing project of APMI.
Other Highlights -
?2007 - Instrumental in improving productivity by 28% for Cream Liquid Lotion (CLL) production.
?2006 Successfully improved inventory record accuracy (IRA) of warehouse at Processing unit, from 76% to 94%, and stretched further to 99% target.
?2005 - Successfully implemented improvements in export processes to accommodate the special needs of Vietnam and Malaysia. Also, successfully implemented the Warehouse location rationalization and recovered a net favorable inventory for the year.
?2004 - Garnered an all-time high inventory record accuracy (IRA) of 99.8%, and led the material usage variation (MUV) reduction project of the Make team, which generated an extra Ps 1MM net-fill savings. Also, successfully managed the first year transition and eventually good performance of TPL, despite handling a dual-role function on HMM packaging as Production Coordinator.
?2003 Successfully lead the project on Warehouse transition from APMI-controlled to 3rd Party controlled management of operations, generating annual savings of Ps 6MM, including the reduction of 28 headcounts. Also, led the first APMI wall to wall inventory counting process and garnered an all-time high inventory record accuracy (IRA) of 99.18%.
?2002 - Integrated the RI handling and storage of Processing department generating savings with 3 headcount reduction and simplified processes.
?2001 - Generated Ps 3.2MM equivalent savings due to favorable inventory adjustments (previously lost items) and minimized inventory losses; instrumental in improving the PFR targets of production.
?2000 Improved the planned conversion cost by 33% in production and productivity by 21%. Garnered the first APMI 1-million lotion production record in a month.
Responsibilities (Equipment Management & Processing Maintenance Lead)
?Manage Enterprise Asset Management (EAM) system, an internet-based maintenance program of the entire maintenance operations.
?Identify, schedule, plan and direct maintenance operations: general overhauling and major repairs of mechanical, electrical, control and instrumentation of equipment and facilities.
?Endorse procurement of spare parts, consumables, and manage part inventories at the least cost and maximum reliability and availability.
?Formulate and implement programs, procedures and guidelines, including the upgrade and improvement of existing equipment and facilities.
?Ensure that all condition identification reports and preventive maintenance work orders (PMWO) are all done and accomplished, as scheduled.
?Ensure operational safety of equipment and auxiliaries under the maintenance department.
?Implement and ensure strict compliance to safety, security, health and environmental policies.
?Formulate and implement policies on energy conservation, cost control, material supplies and equipment utilization.
?Approve work/job orders and work schedules under the maintenance department.
?Prepare annual maintenance budget of the maintenance department.
?Report and analyze monthly expenditure.
?Organize tool box meeting of all teams regularly, and during the implementation of plant unit outages.
?Coordinate with other teams for the evaluation of unit outages to prevent future occurrence of the same.
?Enhance coordination with the Manufacturing Operations, Supply Chain, and other functional groups/offices.
?Formulate and develop plans and programs to enhance knowledge and skills of team members.
?Develop strategies towards human resource optimization.
?Review, recommend and/or approve hiring/staffing of personnel and extension appointments.
?Review and evaluate work performance of direct reports.
?Recommend trainings / seminars to all personnel to enhance their knowledge in maintenance and operations.
?Perform other related tasks and/or functions that may be assigned to.
Responsibilities (Warehouse Team Lead)
?Responsible for managing processes involved in supply chain: stock controls, warehousing, transportations, and services ensuring processes and structures are in place to monitor the flow of goods to local and export customers in accordance with government regulations.
?Conduct regular inspection of main and off-site warehouses, and ensure that these are properly maintained.
?Ensure that all acquisitions of materials and services are made in a manner consistent with the needs of the company, and as per established policy guidelines.
?Directs all warehouses in the execution of operating strategies and ensure a smooth delivery of products and services.
?Initiates studies on new delivery schemes to enhance product and service quality.
?Analyzes delivery issues, recommends and implements solutions.
?Coordinates with Business Operations in relation to delivery timeliness and completeness of ordered products for Customer satisfaction.
?Coordinates with the Business Performance Manager for new routes, plant studies and cost management analysis.
?Develop strategies, policies and procedures to improve the overall transportation and logistics process and cost-effectiveness to maximize utilization of resources.
?Optimize the overall materials movement and distribution process flow from end to end, interface with all functional and operation team as well as 3rd party logistics service provider, if any.
?Maintain performance statistics and ensure accurate record keeping of all operational evaluation and improvements.
?Initiates Capex projects, secures budget and perfectly executes the allocated resources.
?Develops and implements action plans to improve GWP (good warehousing practices), and in compliance to audit findings (internal and external).
?Manages and provide support to third party logistics service providers.
?Work with carrier and counterparts on all transportation issues and regular review for KPI performances.
?Prepare regular management reports for senior management review
?Analyzes data to monitor performance and plan improvements and demand.
?Liaise with peers with supplier negotiation.
?Manage and allocate staff resources according to business needs.
?Other ad hoc duties as assigned.
Responsibilities (Production)
?Provide superior customer service to both internal and external customers through overall operational leadership and strategic excellence.
?Provides work direction and coaching to ensure team operational objectives are aligned with the customers.
?Coordinates with support groups to make sure infrastructure is efficient to support the demands of the business.
?Drive for results and positive business change in line with customer needs
?Develops and maintains partnerships with clients to increase business and client satisfaction.
?Deals effectively with customer needs, issues and escalations.
?Escalate issues from a process level to the appropriate department and provide sound recommendation to customers.
?Assists direct reports in resolution of escalations on the area of specific support.
?Identifies problems, analyzes trends and implements corrective and preventive actions
?Create documentation for any process improvements.
?Sustains and grows business partnerships with customers by offering pro-active solutions.
?Ensures regularly achieve and exceed service level agreements and quality/customer satisfaction targets.
?Implements business operation and service solutions utilizing the continuous improvement process.
?Develops other projects/new program implementations as required by the business
?Coordinates activities relating to implementation of new functions, personnel, equipment and other resources.
?Actively participate, organize, and attend to business conferences and meetings.
?Ensures adherence to company policies, processes and procedures, and takes prompt and decisive action in the event of non-compliance, taking into account all the facts
?Conduct team meetings and employee forum.
?Executes administrative functions (leave approvals, overtime requests, purchase approvals etc.).
?Monitor team performance and submit/present periodic reports to superiors
?Provide framework for Individual Development Plans and career paths.
?Responsible for ensuring team performance meets agreed metrics and service levels.
?Ensure that team members are properly utilized and effective.
?Develop leadership skills amongst subordinates: regular and face to face coaching, leadership development plans, training activities, empowerment, participation and collaboration, and decision-making.
?Review monthly costs and coordinate disputes with Finance team
?Maintain highest standards of customer service in dealing with divisional clients: set clear expectations as to scope, roles and responsibilities.
?Be the driving force behind positive change of process, personnel and capability, organizes resources in line with business plans and strategic goals, and effectively manage customer resources.
?Analyzes complex scenario and plan contingencies.
?Plan, assign and direct work to the team/employees towards strategic goals
?Coordinate issues with support groups, document report and initiate process improvements.
? Act as a back-up in the absence of other Supervisors.
IMASEN PHILIPPINES MANUFACTURING CORPORATION (Automotive Parts Manufacturer)
East Main Avenue, Laguna Techno-park, Bi an, Laguna, Philippines
Production Engineering Supervisor
February 1997 September 1999
Accomplishments-
?Completed the Training Course for the Plant Pollution Control Officer (PCO) on October, 1997.
?Start-up core team in Engineering, and successfully set-up and commissioned the IPMC plant operations on June 20, 1997.
?Completed the General Orientation and Production Engineering Training sponsored by The Association For Overseas Technical Scholarship (AOTS) and IMASEN ELECTRIC INDUSTRIAL CO., LTD. in Osaka and Nagoya, Japan on February 24, and until June 19, 1997.
Responsibilities-
?Develops and prepares schedule for the manufacture of new products.
?Prepares production process set-up, and determines method of manufacturing.
?Introduces new equipment and tooling arrangements.
?Plans and implements rationalization (streamlining) and labor savings.
?Conducts periodic inspection, preventive management, and repair of equipment and facilities.
?Monitors, maintains, and improves plant environment
?Implement safety measures for working environment, safety controls and checks.
?Develops annual equipment plans involving new product improvements, rationalization, quality assurance, and safety.
?Prepares and submits technical reports/requirements to government agencies. (i.e. LLDA & PEZA).
?Holds the position as the plant Pollution Control Officer (PCO).
PURATOS (PHILS.), INC. (Food Manufacturer)
Tierra Factor Bldg., Electronic Ave., FTI Complex, Taguig, Metro Manila, Philippines
Operations Supervisor
March 1996 January 1997
Responsibilities-
?Manages the manufacturing operations: Production, Warehouse & Distribution, Planning, Engineering, and General Services.
?Plans and schedules the ordering of imported materials and by-products based on forecasts.
?Schedules the product distribution/deliveries in external warehouses.
?Plans and monitors the manufacturing of standard products and, assume responsible for product performance, safety, and costs.
?Ensures that all operations are in conformity with standard manufacturing procedures and specifications.
?Personally conducts routine check-up and inspection of machinery and equipment to determine required maintenance work.
?Ensures that all personnel observe and practice safety regulations.
?Attends and conducts shop floor, safety, productivity, and other type of meetings with subordinates.
?Conducts and oversees the training of newly hired personnel or operators handling new machines, processes, or products.
?Develops and recommends projects for operations, and monitors its implementation.
?Plans and schedules crewing based on operations requirements.
?Prepares the annual budget, strategic plans, and profitability projects.
?Undertakes studies to improve operation processes and packaging designs.
?Coordinates with Quality Control production formula improvements, resulting to manufacturing cost reduction, and better customer satisfaction.
?Reports directly to General Manager.
CALIFORNIA MANUFACTURING CO. (Food Manufacturer)
Bgy. Talon, City of Las Pi as, Metro Manila, Philippines
KNORR / PASTA Department, Manufacturing Division
Production Supervisor
February, 1989 February, 1996
Responsibilities-
?Effectively manage customer service level targets through timely and efficient execution of production schedule and line adherence.
?Takes a lead role in developing and implementing continuous finished goods lead-time reduction strategies.
?Identify and make recommendations on system requirements to support production targets, and assists in its implementation.
?Identify and make recommendations on system requirements to support production targets, and assists in its implementation.
?Aligns manufacturing production capacity and capability with current and future market demands.
?Identifies and justifies equipment purchases to support new products and sales growth.
?Provides technical assistance/support in keeping abreast with the latest manufacturing technology.
?Ensures optimization of investments on new manufacturing machines and equipment.
?Develops and maintain manufacturing key performance indicators (KPIs), ensures that the measurements are analyzed, processed and utilized in generating opportunities for improvements on cost, quality, and services.
?Manages and control manufacturing overhead related financial resources, and ensures attainment of finished goods conversion cost and overhead rate objectives.
?Performs GMP audits, determines adherence, and implements corrective actions for any non-compliance.
?Audits adherence and quality of preventive maintenance activities performed on machines and equipment.
?Analyses basic production flow, identifies bottlenecks, potential problem areas, critical control points, and provides recommendations to correct and improve.
?Verifies and ensures integrity and accuracy of computed KPIs.
YAZAKI TORRES MANUFACTURING CO., INC. (Automotive Parts Manufacturer)
Bgy. Makiling, Calamba, Laguna, Philippines
Assistant Senior Supervisor
February, 1987 February, 1989
Responsibilities-
?Effectively manage customer service level targets through timely and efficient execution of production schedule and line adherence.
?Prepares production process set-up and determines method of manufacturing.
?Introduces new equipment and tooling arrangements.
?Rationalizes / streamlines processes, and implements process simplification for labor savings.
?Conducts periodic inspection, preventive maintenance management, and develops maintenance plans.
?Implements, checks, and controls safety measures for working environment.
?Develops and recommends concepts / projects for capital expenditure and for operations, including proposals for equipment purchase, or for re-layout of production facilities.
?Conducts routine check-up and inspection of machines and equipment for maintenance and improvements.
TRAININGS / SEMINARS
August, 2012 Compliance Training
Avon Global Legal Department
April, 2012 Information Security
Avon Global Compliance Training Program
October 12, 2010 Enhancing Skills for Value-Added Audits
Rosehall Management Consultant, Inc.
July 12 13, 2010 - Anti-Corruption Training
Avon Products Manufacturing, Inc.
October 30, 2009 - Management Skills for Leaders II
Avon Products Manufacturing, Inc.
October 8, 2009 ISO 9001: 2008 Transition Awareness Training
Avon Products Manufacturing, Inc.
September 3, 2009 Strategic Compensation Management for Leaders Workshop
Avon Products Manufacturing, Inc.
October 15, 2008 - Management Skills for Leaders I
Avon Products Manufacturing, Inc.
August 27 28, 2008 Chemical Safety & Spill Response
PEME Consultancy, Inc.
June 16, 2008 - Code of Business Conduct and Ethics
Avon Products Manufacturing, Inc.
February 18 19, 2008 Integrated Quality and Environmental Management System Auditing
PERA Neville Clark
November 7, 2007 Safety in the Laboratory
MERCK Philippines
October 17 18, 2007 Knock Out Presentation Skills Program
Business Works
May 16 18, 2007 Coaching for Success
Benchmark Consulting
May 19 - 20, 2005 - Procurement in International Logistics Operation
Philippine Institute of Supply Management
July 24 - 25, 2002 - Financial Structure and Cost Controls Program
Avon Products Manufacturing, Inc.
July 17 - 19, 2002 - Workers Institute on Labor Laws
UP School of Labor and Industrial Relations SOLAIR
April 20, 2002 - Rack Safety and Maintenance Seminar
SSI Schaefer Systems Philippines, Inc.
November 29, 2001- Advanced Warehouse Management Seminar
DMAP and SSSR Consultants
October 25 -26, 2001 - HR on the Shop floor
Avon Products Manufacturing, Inc.
April 06 - 07, 2001 - Targeted Selection Workshop
Avon Products Manufacturing, Inc.
March 15 - 16, 2001 - SC/MRP II/DRP Concepts Seminar
Avon Products Manufacturing, Inc.
EDUCATION
PRC Registered Mechanical Engineer, April 13, 1987
Bachelor of Science in MECHANICAL ENGINEERING (BSME), 1981 1986
MAPUA INSTITUTE OF TECHNOLOGY (MIT), Intramuros, Manila
Secondary Education, 1977 - 1981
Cavite National High School, Caridad, Cavite City
Primary Education, 1971 1977
Rosario Elementary School, Rosario, Cavite
PERSONAL INFORMATION
Date of Birth: June 05, 1965
Place of Birth: Rosario, Cavite
Age: 50 years
Civil Status: Married
No. Of Children: Two (2)
Citizenship: Filipino
Height: 5 7
Weight: 166 lbs.
Religion: Roman Catholic
Sex: Male
PRC License No.: 0034324
PH Passport No.: XX3557897
CHARACTER REFERENCES
Available on request
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