Customer Service Administrative Assistant

Laura A. Christman

** ******* *****

ALBRIGHTSVILLE, PA 18210

570-***-**** (cell)

****************@*****.***

OBJECTIVE

To achieve a challenging and rewarding position utilizing my current abilities while expanding my knowledge.

EXPERIENCE

Administrative Assistant, Pocono Resorts Realty

11/2009 - 01/2012

Albrightsville, PA

Maintain highest quality customer service to current and prospective clients for the real estate business. Maintain and update MLS listings along with other advertising duties.

Customer Service Rep, Elk Lighting

03/2008 - 11/2009

Nesquehoning, PA

Responsible for answering multi-line phone system and completing call by ensuring accuracy of placed orders, freight quotes, UPS and Fed Ex package tracking or problem resolution. Other duties include: invoicing of orders shipped, ensure order accuracy and other duties as assigned.

Placement Coordinator, JobConnection Services

11/2005 - 03/2008

Tamaqua, PA

Responsible for all office functions including placement of temporary workers to appropriate job locations. Duties include but are not limited to: Extensive client and public contact, Unemployment Compensation paperwork and hearings, answering phones, documentation of all pertinent information, etc. Liaison between employee and client along with releasing

and disciplinary actions of temporary employees.

Customer Care Representative, ICT Group

08/2005 - 11/2005

Allentown, PA

Provide excellent customer service in a call center environment. Answer member questions concerning their Health Insurance coverage, claims, and other basic information while adhering to strict HIPPA and ISO guidelines.

Housekeeping Supervisor, Sunny Rest Resort

04/2005 - 09/2005

Palmerton, PA

Oversee housekeeping staff to ensure cleanliness of grounds and motel units.

Dir of Programming/Creative Services, Blue Ridge Communications TV13 09/1997 - 12/2004

Lehighton, PA

Initially hired at TV-13 as the full-time Night Shift Programmer. I was promoted several times and held the position of Director of Programming and Creative Services which required the hiring/discharging/ training and supervision of five full-time and one part-time employees, along with 15-20 Independent Contractors. The various duties, responsibilities and strict deadlines include commercial trafficking, program scheduling, editing, on -air look and quality of our TV station. In addition, other duties included Accounts Receivable using Quick books, Public Services Director, School Closings Co-Ordinator and to oversee all productions ranging from simple 2 Camera studio shoots to complex six plus Camera field productions such as sporting events, parades and community functions or services. I was

also responsible for answering a multi-line (9) phone throughout the day and cover receptionist responsibilities during lunch. These duties often included UPS and/or FedEx shipping and receiving, greeting clients and occasionally having to give a tour of the facility and it s operation.

Housekeeping Supervisor, Sunny Rest Resort

09/1993 - 09/1997

Palmerton, PA

Responsible for over-all cleaning and maintenance of all buildings and motel units. Inventory control of cleaning supplies, motel sheets, towels, etc. Supervised and managed a staff of eight for six years during their season.

Property Manager, Langdon Street Apts

12/1989 - 01/1991

Van Nuys, CA

Oversee all basic operations of a 113 unit apartment complex, including rentals, accounting and promotional items. I was also responsible for appearing in court for eviction proceedings. EDUCATION

Lehigh Carbon Community College

Schnecksville, PA

Post-secondary academic degree, Associate degree

Major: Paralegal

Minor: Business Management

Whitehall High School

Whitehall, PA

1982 High school graduate

Additional Skills and Achievements

More than ten years in management including full project management responsibilities. My duties have included meeting strict deadlines, extensive verbal and written communications, production planning and administrative duties. Proficient in Microsoft Office, Windows, Excel, QuickBooks Pro, Zap-2-It and research via Internet. Working knowledge of Access, Corel Draw, Photoshop and PowerPoint. Excellent problem solving

and decision making skills; ability to work well under pressure, meet stringent deadlines and multi-task.

CERTIFICATIONS AND LICENSES

Certificate of Appreciation issued by National

Education Associ in Pennsylvania

Awarded Certificate of Appreciation from the National Education Association for work in public service.

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