Customer Service Sales

Monicka Lee

**** ****** **** *********, **** ****7 216-***-**** ******************@*****.***

SUMMARY

Productive and Organized Professional with diverse experience providing a high level of customer service in various

settings including office, industrial, retail, and restaurants. Specialize in delivering timely and efficient services at a fast-

pace. Possess strong verbal, written, and listening skills and an ability to establish and maintain a positive rapport with

customers, vendors, colleagues, and all levels of management.

KEY QUALIFICATIONS

Friendly and resourceful

Ability to multi-task even in the face of change

Quick learner with strong problem-solving abilities

Hard worker and self-starter

Strong data entry and typing skills, 60 WPM

Active user of computers and basic software programs such as Microsoft Office

WORK EXPERIENCE

Stock Drug Mart, Maple Heights, OH 2014-2015

Stocks shelves

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Unloads Truck Shipment

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Inventory

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Cart Attendant

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Makes Keys (Locksmith)

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Maintenance

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Operates Forklift and Electronic Lever

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Makes Bail

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Flyer Attendant Mayor Frank Jackson Re-Election Campaign, Cleveland, OH 2013

Passed out flyers and other campaign and election materials in assigned demographic areas

Practiced safety and handed out flyers during daylight hours

Sales Assistant William Sonoma, Arlington, VA 2009 – 2011

Processed customers orders and provided sales and product information for maximum customer benefit

Performed efficient data entry while communicating all essential elements of the sales script to ensure exemplary

customer service and call quality

Extended upsells, specials, and cross sold to customers

Addressed customers questions and concerns regarding product and delivery information

Input customer catalog requests and updated customer information

Server Baileys Pub and Grill, Washington, VA 2009

Greeted guests and seated them at tables or in waiting areas

Assigned patrons to tables suitable for their needs and according to rotation

Spoke with patrons to ensure satisfaction or to respond to complaints

Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details

were handled properly

Informed patrons of specialties and features

Industrial Worker Signature Staffing, Maple Heights, OH 2008

Assembled finished products, using sub-assembly parts and fasteners

Packaged in designated cartons according to customer specs sheets and company policies

Monitored and adjust production processes or equipment for quality and productivity

Adhered to all applicable regulations, policies, and procedures for health, safety, and environmental compliance

3rd Shift Stock Clerk Wal-Mart, Bedford, OH 2008

Replenished, organized, and inventoried retail stock on shelves throughout store

Resolved customers' service and related issues by performing activities such as exchanging merchandise,

refunding money, and adjusting bills

Answered customers' questions about merchandise and advise customers on merchandise selection

Carside Associate Applebee’s, Bedford, OH 2006

Took phone and in-person orders and delivered food and drinks to guests using Applebee’s team delivery system

Greeted guests, answered questions, made suggestions regarding food and drinks

Presented guest checks to each table and accepted various forms of payment

EDUCATION

Miami Jacobs Career College - Massage Therapy, completed 900 hours

LifeSkills Center Northeast - High School Diploma, 4.0 GPA

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