Customer Service Representative

Dwight Edwin Thierry

Objective

My goal is to be an active contributing member of a successful corporate team where I can use my skills and develop additional technical knowledge and earn advancement opportunity.

Experience

2014 to Present

Myrna Guidry Attorney at Law

Primary responsibilities included:

Filing documents in the correct files

Scanning documents into MYCASE

Pulling files for the attorney

Boxing files to go to storage

Helping to type documents

Taking phone message

Coping file to go to trail

Taking files to attorney for mediation

Up loaded clients personal information to the contact list

Call clients to confirm court dates

2012 to May 2014 Stage Stores Inc.

Customer Services

Primary responsibilities included:

Assist customer with placing there order.

Adding customer to the direct mail list.

Assist customer with returns and refunds.

Assist customer with adjustment on their orders.

Filing orders that has been process.

Checking coupons to make sure they are working.

Assist the store with policy and procedure.

2003 to 2011 Amegy Bank N.A.

Treasury Management Representative

Primary responsibilities included:

Opening new Money Market Accounts

Revising new and old Money Market signature cards

Ordering checks and deposit slips

Image scanning Into filenet

Special projects

Prepare legal documents for clients

Maintained the flow of both electronic and hard-copied controlled documents, department files and resource materials.

Logging, tracking and maintaining batch records, coordinating document control issues between external subcontractors, service providers and fulfillment, and preparing reports regarding quality issues, recognizing problems, recommend solutions, put the solutions into action and maintain confidentiality

1998 to March of 2002 Prudential /Aetna Health Care Sugarland, Texas

Customer Service Representative

Primary responsibilities include:

Answering questions from both members and providers to resolve claims and eligibility issues.

Assist members with pharmacy co-pays on formulary and non-formulary medications.

Assist pharmacy technician with prescription overrides.

Authorize and assist pharmacy technician with rejections on certain medications.

Lead Unit Supervisor- Document Management Services Division

Supervised 15 employees in the first phase of the claim process which included time sheets and production sheets.

Established and maintained daily production reports.

Responsible for gathering and delivering over 1500 reproduced claims daily.

Identify and Eliminate workflow barriers.

Awarded Top performer for overall performance.

Received several letters of accommodation for customer service.

1986 to 1997 Insurance Corporation of America Houston, Texas

Accounting Administrative Assistant reported to Chief Financial Officer and Senior Actuary

Defense Counsel Legal Fee Statement Processing. This included the organization, filing, data entry and coding. Approximately 100 attorneys billed for an average of 1,500 open claims. Coded billings were reported to various state regulators and the National Data Bank. Accuracy and efficiency were mandatory.

Premium Installment Payment Processing for Professional Medical Liability policies. Average premiums of $20,000 for approximately 3,000 physicians in eight states. Responsibilities included receipt, sorting, data entry, distribution and verification of installment payments.

Mail Processing included receipt, sorting, distribution, collection, postage, and delivery. Handled postage meter requirements for mass mailings and marketing mailings for postage adequacy and proper allocation of expenses to divisions.

Bank and Financial Courier Services for the Controller office. These duties included transporting large cash transfers, delivery and/or collection of legal documents throughout Houston in timely and efficient manner)

Graphic Arts Department Assistant reported to Marketing Vice President

Duties included inventory control for insurance forms and brochures for 16 states.

Restocking and printing of all documents and marketing materials.

Loading Dock controls for paper, ink, and materials delivery.

Marketing Department Assistant reported to Marketing Vice President

Seminar and Company Function Arrangements which included booking of meeting rooms, luncheon and hospitality facilities.

Maintained inventory of various publicity and marketing convention materials. Included the shipping of materials, booths, etc. for conventions all over the United States.

Provided policy and marketing materials for more than 300 agents throughout the United States. Inventory control and guaranteed 24 hour turn-around for all agent requests.

General Company-wide Support and Assistance

Fleet Services included general maintenance tracking of all corporate vehicles for oil changes, tires, and other maintenance as required.

Reception and phone relief

Provided filing assistance or any other service as required for any department.

Education

Southern University, Baton Rouge, Louisiana

Majored in Business Administration did not complete degree.

Various computer program classes including:

Windows 98, 95, Xp, Windows 8.1

Word Perfect and Word Perfect for Windows

Quattro Pro

System 38/AS400

Microsoft products

Excel

Fujitsu image scanner

Type FI 7750C/Duplex/Multi-Feed

Interests

Home Improvement projects, crafts, music.

References

Available upon request

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