Sales Customer Service

CAREER SUMMARY

Advanced Product Specialist with more than 15 years of experience related to the sales and/or product development lifecycle within the automotive, chemical, electrical, electronics and plastics industries. Known for building client relations by meeting objectives with a valuable mix of technical aptitude and ability to identify improvement opportunities and communicate effectively with personnel at many levels. Skill set would be beneficial in Product Management, Procurement or Sales. Strong knowledge in the areas of:

Sales Channel Support

Technical Product Support

Plastics Applications

Client Relations

Customer Service

Product Testing & Development

Injection Molding

Chemical Applications

Contract Negotiations

Procurement

EXPERIENCE

Technical Sales Engineer, Mersen Corporation, Bay City, MI 11/2014-Current

Responsible for prospecting new business; including generating new leads in Aviation/Aerospace/Semiconductor Industries.

Provide technical support to customers; identifying and resolving customer issues and escalating as required.

Work closely with current and prospective customers to understand business need and recommend continuous improvement and innovation plans that will grow territory sales.

Developing strong relationships with key stakeholders with current and prospective customers including plant and facility executives.

Provide pre-and post-sales service, including business analysis and bid support, to indentify a customer’s technical requirement and recommend commercial solutions.

Responsible for account management for 65+ accounts worth 2.5M in annual sales

Americas Procurement Buyer, Dow Corning Corporation, Midland, MI 2012- 2-28-14

Responsible for electrical hardware procurement and managing 65 key supplier relationships. Key role in maintaining and growing direct margin for 30 commodity product lines.

Developed strategic suppliers and negotiated contracts to reduce number of vendors from 150 to 65 core partners

Partner with Engineers and Shop departments to ensure cost targets are met to optimize margin potential

Sourced and negotiated prices for 600 electrical items with annual purchase value of $10M including blanket PO’s

Identified sales performance and sales trends for material mastered items

Presented recommendations to stakeholders and appropriate corporate committees

Negotiated payment terms (DPO) for 65 customers to increase corporate monthly cash-flow by 10%

Highlight(s):

Individual goal of $200,000 in savings through Request for Quotation (RFQ)

Achieved 100% through Q3 2013

Account Specialist, Dow Corning Corporation, Midland MI 2007-2012

Responsible for serving as technical product support and subject matter expert for Dow Corning-North America Products and Services line as well as channel sales support for 6 distributors. Product lines included healthcare, electronics, construction, assembly and maintenance, beauty and personal care.

Supported 10 field salespeople on new business development opportunities, including providing sales collateral and product samples

Generated and tracked Target Growth Opportunities (TGO) among existing customers and prospects for Channel Marketers / Increased new customer base resulting in 10 direct customers to the company

Daily account management follow-up of tasks generated through the Customer Relationship Management system

Handled customer inquiries related to product specifications, orders, pricing and quotes

Delivered annual distributor product training for approximately 80 distributor sellers

Created trade show materials, attended trade shows and promoted products within the electronics market

Developed a new cross-selling technique that generated new sales for current products and applications market

Highlight(s):

Led cross-functional team to redesign TGO Registrations. Enabled tracking of leads. Personally generated 60 TGOs totaling $276,000

Leveraged Live Meeting webinars for distributor’s new team members. Improved TGO by 30%

Aided in design of new workflow processes from legacy processes. Reduced incoming inquiry queues by 50%

Selected for 5-month assignment as Sales and Service Administrator for Electronics. Improved international order shipments by 57%

Technical Service Representative, Electronic Data Systems (EDS), Midland, MI 2007

Responsible for serving as technical product support within the Customer Information Group for 30 field sales, distributors and manufacturing representatives

Utilized system knowledge to troubleshoot product issues and recommended product solutions

Engaged clients via Live Help web support, disseminated product information to convert product interest into sales

Lab Technologist, Dow Chemical Company, Midland, MI 2001-2006

Responsible for supporting Lead Scientists with product experiments in automotive division (contract employee)

Executed product formulation and development with raw materials like Polypropylene and ABS resins

Performed integrity experiments of by-product

Recorded lab data and compiled results for project evaluation

Served as Product steward for customer quality issues

Chemical Co-op Lab Technologist, Dow Chemical Company, Midland, MI 1997-2001

Responsible for supporting Engineering Plastics division in electronics and electrical product applications and development projects

Applied injection-molding technology to fabricate plastic parts

Tested and organized data to I.S.O. and A.S.T.M. plastic testing procedures

Worked with engineers on Relative Thermal Index studies of different grades of EA plastic

EDUCATION / TRAINING

Northwood University, Midland, MI, Bachelor of Science, Business Management, 2006

Delta College, Bay City, MI, Associate of Science, Chemical Technology, 2001

Dimensions of Professional Selling (DPS)

AFFILIATIONS

Surface Mount Technology Association

American Chemical Society (ACS)

BUSINESS SYSTEMS

LIMS

SAP

Business Warehouse

ARIBA

Product Data Management

Live Help

CRM

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