Customer Service Manager
Resume:
Alison Barrow
Norwood GA ****1
Objective
To employ my knowledge and experience with the intention of securing a professional career with opportunity for a new challenge and career advancement, while gaining knowledge of new skills and expertise.
Experience
Quality Trailers Inc. – Harlem, GA
Office Administrator/Sales
11/2012 – 6/2013
Responsible for office duties including but not limited to customer service, trailer/trailer parts sales, answering phones, filing and inventory.
Virginia College - Augusta, GA
Financial Planning Officer
3/2009 - 10/2009
Met and consulted with students about the background of Financial Aid, Grants and scholarships.
Help to budget each individual to their needs for tuition in order to attend school.
Guide the student in making the correct decisions financially regarding loans and future debt.
Handle issues regarding their aid and budgets.
A & B Accounting - Florida, NY
Payroll Administrator
10/2007 - 4/2008
Process weekly and bi-weekly payroll for Wendy Corporations.
Assist in team client overflow.
Supervision over clients’ payroll needs.
Manage garnishments and deductions per employee.
Paychex, Inc. - Montvale, NJ
Senior Payroll Specialist
8/2005 - 3/2007
Attended and completed six weeks of training, including two weeks at the corporate office in Rochester, NY.
Regularly attended additional trainings
Supervision of approximately 170 clients’ payroll needs with an estimate of a total of 1350 - 1400 employees.
Assist in team client overflow.
Manage clients Quarterly and Annual tax reconciliation.
Assist in miscellaneous payroll and tax related matters for clients.
Maternal Infant Services Network - Central Valley, NY
Executive & Office Assistant/Health Insurance Enroller
7/2001 - 7/2005
Office filing, answering phones, copy and sort mail.
Update and edit office directories, databases and catalogues.
Responsible for agency calls in regards to mailings and databases for the offices Lending Library, Helpline,
Brochure Distribution and conferences.
Office equipment maintenance.
Met with and determined eligibility for low income families in 5 counties to assist them in the application process for New York State Child Health Plus and Medicaid.
Worked side by side with Executive Director, Fiscal Manager, Program Manager and Educator.
Prepared and attended numerous conferences for Substance Abuse and Breastfeeding that our agency provided.
Summary of Skills
Proficient in the following programs but not limited to: Microsoft Word, Excel, Access & Adobe. Familiar in using the Internet. Quick learner with new programs. Familiar with most Tax forms and payroll calculations. Always striving for more knowledge and experience. Confident in customer service skills and interacting with others. Firm believer in being a team player.
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