Sales Customer Service

ALEX NIEVES SANTIAGO

**** ** *** **. *** *** Pembroke Pines FL 33025

787-***-****, 787-***-****; ******************@*****.*** SALES DISTRIBUTION

Experience in the area of sales, merchandising and customer service. Knowledge in the area of liquor, wines, beverage and food. Ability to work in team. Leadership and responsibility. Effective interpersonal skills with an ability to meet and train people at their level. Enthusiastic with a positive and motivating management style. Excellent communications skills demonstrated by ability to work with people of diverse backgrounds with language fluency in Spanish and English. Listen to determined needs of customer before offering solution. Quickly establish rapport with clients. Core competencies include the following:

§ Multi-Tasking

§ Self Starter

§ Up selling Techniques

§ Goal Oriented

§ Problem Solving

§ Ability to Influence

§ Applied Reading

§ Integrity

§ Dependability

§ Proactive

§ Adaptability/Flexibility

§ Positive Demeanor

§ Achieve Sales Targets

§ Persuasiveness & Negotiation

§ Detail Oriented

§ Ability to work independently

§ Manage time effectively

§ Stress Tolerance

§ Decision Making

PROFESSIONAL EXPERIENCE V SUAREZ & COMPANY 1999 to Present

Bayamón, Puerto Rico Supervisor: Julio Torres, Anibal González Position: Sales Representative

Responsibilities: Ensuring customer satisfaction and managing quality of product and service delivery. Responsible of promoting the awareness of distributor brands and implement sales techniques that maximize revenue and comply with the sales goals expectations. Coordinated, initiate and participate in client tastings to improve sales. Design strategies to introduce the promotion, gain agreement and support from the store managers. Recognize opportunities to up-sell and negotiate with clients. Develop and implement special sales activities to reduce stock. Handle client’s issues and solve problems in order to maintain the standards. Ensure secure preferred product placement, re-merchandise, place signage, and generate awareness and enthusiasm with employees prior to the launch of the promotion. Maintain records of billing and invoices; enter Purchased Order in to the system (SAP & I Mobile SF Pro), retrieve, reconcile, and verify orders involved in the sales process.

V SUAREZ & COMPANY 1997 to 1999

Bayamón, Puerto Rico Supervisor: Anibal González

Position: Sales Merchandiser

Responsibilities: Provide service and maintain a good working relationship with retailers. Work directly with the sales representative to achieve the goal of maximize sales and increase sales volume. Ensure a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper signage and favorable shelf placement. This includes setup, plan-o-gram execution, as well as the stocking, fronting, facing, and rotating of the products. Execute special promotional campaigns to boost sales volume. Monitoring sales volume, inspecting inventory levels, and maintaining in- store promotional materials are key tasks throughout the promotional period. TRAINIGS Craft Beer Trainings, Wine Seminars, Sales Skills, Customer Service, Communications Skills, Conflict Management, Emotional Intelligence IT SKILLS SAP, SAP BI, Sales Force, I Mobile SF Pro, Windows XP/, MS Office (Word, PowerPoint, Outlook)

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