Customer Service Manager

Meriton Bekteshi

**** *. ********* **** * Chicago, IL 60659 773-***-**** *****************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Over Seven years of experience providing quality customer service within various industries

Skilled in performing accounting, billing, and cashier duties

Experienced manager with excellent client and project management skills

Proficient in Excel, Power Point, Word, Access, and Outlook

Strong ability to communicate effectively with technology, executive, and business audiences.

Multi-Task management skills, team player, fast learner, creative problem solver, and energetic work attitude

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

PROFESSIONAL EXPERIENCE

CDL Class A Driver (05/2015-Present)

Pallati, Chicago, IL

Utilize my skills of General knowledge, Air brakes, Combination vehicle tests, Pre-trip, Skills and road test.

Operated tractor-trailer (53ft) combination in urban, suburban, and rural environments various weather conditions.

Obtained, maintained proper delivery authorization and pick-up documents.

Submitted a Dailey mileage log with trip sheet, fuel, and maintenance.

Maintained records required for compliance with state and federal regulation.

Interact with customers and vendors in a courteous business professional manner.

Connected air-hoses and electrical lines, chocked wheels and adjusted axles according to docks.

Manager (07/2010-05/2015)

Panera Bread

Trained new employees for proper handling & preparation of food to abide by food sanitation laws.

Certified food sanitation, trained to prepare, inspect, and store food in accordance with state & federal regulation.

Receive, inspect, inventory, load/unload, store, & issue deliveries of food supplies.

Maintain automated supply system for accounting of organizational usage to reduce loss & increase profit.

Conduct regular staff meetings and utilize other forms of communication to promote facilitates staff education, knowledge sharing and teamwork.

Planet Bread Facilitator, Bread bash ambassador, Cafe Liaison.

Provide guidance and feedback on employee performance to increase level of productivity.

Interact on as needed basis with other Panera departments to increase collaborative efforts

Maintained the appropriate staffing as needed for workload (35-55 Employees).

Responsible for daily cash management for daily, weekly, and random audits.

Efficient at food Cost, Schedule, Training specialist, Sanitation and Safety Management, Audit Readiness leader.

Labor and forecast predictions, Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Shift Leader (01/2008-07/2010)

Einstein Bagels

Greeted and assisted customers upon entrance, handle customer complaints according to company policy.

Opening/Closing restaurant according to operation hours.

Inventory food to ensure proper usage and avoid overuse

Coordinated pre-shift motivational meetings to keep staff motivated and ensure organizational efficiency.

Direct customers to the appropriate section for menu selection.

Trained and assigned new employees to job duties, report to manager or supervisor on new employee progress.

Delegated tasks adjusted prep sheets according to daily usage and predicted sales following sales reports.

Inventory, order, and retain records of supply usage over a various period of time.

Cross-trained to support all aspect of the operation positions.

EDUCATION

Stephan Tyng Mather High School

High School Grad GPA:3.5 ACT:25

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