Customer Service Management
Resume:
DEVOLIA POWELL
Conshohocken, Pa 19428
(C) 610-***-**** or (H) 484-***-****
Email: *********@*****.***
CAREER OBJECTIVE: A managerial position utilizing my leadership, planning, and communication skills to make a positive influence on organizational growth and bottom line profitability.
EDUCATION:
Bachelor of Science, Cheyney University, PA
Major: Business Administration\Management
Masters of Public Administration, Cheyney University, August 2014 to present
Course work includes Public Policy, Personnel Management, and Finance Budgeting
PROFESSIONAL EXPERIENCES:
North Penn Health System- Philadelphia, PA
Hospital Unit Clerk (2008-Present)
Facilitates communication between members of the health care team, inter- departments, patients, families, and visitors.
Operates, maintains, troubleshoot all types of office equipment including computers, fax machines, printers.
Successfully performs all clerical duties and maintains confidential patient’s information.
Coordinates all patients’ activities on and off the nurse’s unit including transfers\discharges.
Hahnemann Hospital- Philadelphia, PA
Hospital Unit Clerk (1997-2007)
Excelled in client services, clerical support, managing supplies, multi-tasking, and continuous support to the medical professionals teams.
Provided customer service support to out of town guests\ family members, and clients through the appropriated channels.
Performed other duties assigned to assured the efficiency and effectiveness of the company objectives.
SKILLS \ QUALIFICATIONS:
Excellent communications skills, both oral and written, including computer skills (Word, PowerPoint, and Excel).
Self-motivated with the ability to work independently and as a team member with great energy, persistence, and dedication.
Excellent organizational skills, effective in managing multi-tasks, attention to detail,and produce high quality results quickly and on time.
Ability to work in a diverse, multi-disciplinary environment.
Contact this candidate