Human Resources Customer Service

Susan Rosengarten

**-** **** ***** **** Kew Gardens Hills, NY 11367 ***.***********@*****.*** Cell: 917-***-****

Education

New York University, Graduate School of Arts and Sciences Masters Degree in Industrial Organizational (I/O) Psychology, GPA: 3.7 NYU Graduate Student Leadership Board Member

Society for Industrial and Organizational Psychology (SIOP) Electronic Communications Committee Member Organizational Development Association (ODA) Student Leader

Branding Specialist Project Manager, Organizational Development Association(ODA) Queens College Alumna I/O Psychology Guest Speaker

Queens College, City University of New York

Bachelor of Arts in Psychology, Minor in Business Business and Liberal Arts Honors Program GPA: 3.9 GPA in Psychology: 4.0 Queens College Scholar

Summa Cum Laude, Dean’s List All Semesters Freshman Honors Program Witkin Award for distinction in the field of I/O Psychology Student Ambassador Study Abroad in Jerusalem, Israel

Experience

Oliver Wyman October 2014 - Present

Talent Management Coordinator New York, NY

Responsible for Human Capital Systems management and employee reporting for the firm’s North America Financial Services Consulting Practice Group (~ 180 Financial Services Consultants & ~270 Core Consultant Group Consultants)

Lead bi-weekly meetings for the Financial Services and Core Consultant Group Talent Management teams, requiring: technology setup and meeting preparation, agenda setting, note-taking and meeting follow-up

Working with Partners, Consultants and Talent Management teams to drive change by improving established processes and creating organizational efficiencies:

•Enhanced the effectiveness of task delegation on the Financial Service Talent Management team, saving team members approximately 2 hours each week in unnecessary email communications

•Partner with Finance, IT and Human Capital Operations colleagues to enhance customer service experience of Consultants through improved capabilities of the firm’s Human Capital systems

Program Manager for monthly Employee Engagement reporting on Consultant satisfaction with the quality of work-life sustainability while on client engagements.

I/O At Work July 2012 - Present

Research Reviewer New York, NY

Review recently published research on the topics of Industrial-Organizational Psychology, Strategic Management and Human Resources Management each month for a Top 25 HR blog with an online readership of over 2,000 readers (You can view my articles here http://www.ioatwork.com)

AXA January 2014 - May 2014

Diversity and Inclusion Associate Intern New York, NY

Created the strategic direction for and managed projects and logistics associated with a company-wide Employee Resource Group membership drive

Delivered detailed feedback reports, recommendations and action plans based on the results of an annual Diversity and Inclusion benchmark survey to AXA’s Head of Human Resources

Mercer June 2013 - August 2013

Summer Talent Consulting Analyst New York, NY

Designed sales and training decks for the product launch of one of Mercer’s most recent Talent Management innovations, its Virtual Assessment Center technology

Teamed with Senior Consultants to develop a Competency Model for the Research & Development department of a Global Pharmaceutical Company

Skills

Warner Music Group May 2012 - May 2013

Graduate Human Resources Intern New York, NY

Assistant to the Vice President of Human Resources Operations, aiding in the development of new Human Resources policies and functions

Worked alongside Warner Music Group’s Executive Vice President of Human Resources & Chief Compliance Officer to develop a succession plan and leadership development strategy for the company

MS Office suite (Word, Excel, PowerPoint), SPSS, Retain (Resource allocation software), CRM (Client relationship management software), Qualtrics, Conversant in Hebrew

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