Customer Service Sales

PROFESSIONAL BIOGRAPHY

Afzal Bappu

Nakheel •Ras Al Khaimah, UAE

MOB 050-**-**-*** • E-MAIL: **********@*****.***

Seeking position as:

ADMINSTRATION ASSISTANT

PROFILE Successful Administrator with 8 years’ experience and proven reputation in airline reservation and ticketing industry both as Administration and Consultant in United Arab Emirates. This has also supported me to enhance my knowledge to learn more skills as well as to be a good team player with the organizations I work with.

EDUCATION Bachelor of Arts (English Literature)

Calicut University, kerala India

Graduated 2006

SKILLS Certification

IATA/UFTAA Foundation (Montreal Canada) -2004

Sabre GDS training completed from Emirates Aviation College, Dubai

Worldspan GDS training completed from stargate Cyberactive, Dubai

Advanced Skill in Computer such as Outlook, Word and Excel.

EXPERIENCE Go Emirates Travel, Lufthansa City centre 2014 sep- till date

Administrative Officer

Presently working in Go Emirates as Administrative officer, where my responsibilities include:

To assist the General Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives, To assist the General Manager in providing a professional and excellent level of customer service with existing and new customers, Supervise the shift that you are scheduled, Communicate all employee relations issues, concerns, and incidents to General Manager. Filling and proper documentations and handling the Corporate Clients, Supervise Sales Representatives of front desk counter.

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Air Algeria (skyline Travel), Sharjah 2012 May-2014 Jul

Senior Corporate Travel Consultant

Worked in Skyline Travel as Senior Travel Consultant, where my responsibilities include:

Reservation and Ticketing using Sabre GDS

Mostly handling the Corporate Clients,

Prepare daily sales report as well as providing the detail information regarding the Flight information as per the customer requirement, ticket reissue, refunds.

Petrofac Tower, Sharjah 2009 June – 2012 mar

Implant l Consultant

Worked in petrofac as Implant Travel Consultant, where my responsibilities include: Reservation and Ticketing using Sabre and Worldspan GDS where i mostly handle the airline tickets for the staff on Petrofac, Prepare weekly sales report as well as providing the detail information regarding the flight information, arranging Transit and tourist visa as per the customer requirement, ticket reissue, refunds. I have attained the experience in Travel Accounting through E-Travel network where I use to prepare the Daily Sales Report, invoices and Credit notes, Apply refund through BSP link and GDS.

Indian airlines, Sharjah 2007 Aug-- 2009 Apr

Airport Ground Staff

Worked as Airport Ground Staff, my responsibilities where in several important duties to ensure the safety and comfort of airline passengers and crew members, including checking baggage, to answer questions and provide information regarding flight times, delays and any general queries the customer has before boarding. Worked with the aircraft, crew and customers to ensure each flight is safe and enjoyable.

Cochin International Airport 2005 Sep -2006 Mar

Passenger Handling Trainee

Worked as ground staff trainee in Cochin international airport where my duties were handling the passengers at the ticket counter and ensures proper handling of luggage and coordinates passenger aircraft boarding / deplaning in the gate area. Provides assistance for all customer inquiries.

PERSONAL DETAILS

Name : Afsal Bappu

Sex : Male

Date of birth : 16 March 1982

Marital status : Married

Nationality : Indian

Religion : Muslim

Languages known : English, Hindi, Malayalam (Read, write and speak)

Arabic (Read, write and intermediate in speaking)

Contact number : 050-**-**-***

Personal Email : **********@*****.***

Nakheel •Ras Al Khaimah, UAE • MOB 009****-**-**-*** • E-MAIL **********@*****.***

-Afsal Bappu-

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