Customer Service Training

VILAS SHANKAR RANE

B-***, Rukmini-Prasad Co-op Society.

Dr. Muzumdar Marg.

Behind Spandan Hospital

Katrap. Kulgaon-Badlapur (East)

Dist: Thane, 421 503.

Email ID : **********@*****.***, **********@*****.***.

Contact No: 986-***-****. 749-***-****.

Objective

I would like to work with dedication for any suitable post that suits my experience & qualification. I wish to prove an asset to the Organization which I will work for. Also seeking excellence through self-motivation, hard work and augmentation of core skills, striving hard for quality work through focused pursuit of short and long-term goals. To learn the rapidly growing technology and develop my skills further for upward growth in my career & to utilize them for the Organization.

WORK EXPEREINCE

HIGHLIGHTS:-

Overall Experience inclusive of various fields such as (Textile, Hotels, Interior Design for Hotel, Hardware and Electronic media) accounts to 24 years & 3 months.

Leena Enterprises - 1 year

Hotel Holiday Inn - 1 year

Taj Mahal Hotel - 9 years

Abhilasha Banquets - 5 years

Experience related to Hotel Industry accounts to (15 years).

Digital Canvas Studio Andheri - 1 year 3 months

Reliance Media Works - 7 years

Experience related to Electronic media accounts to (8 years & 3 months).

Currently working as a freelancer (Since Jan 2015 till date).

DETAILS:-

(A) Reliance Media Works. Mumbai - (Jan 2008 till Dec 2014) (7 years)

Joined as Senior Training Coordinator & Trainer

(Restoration & Content processing)

Worked as Trainer, Training/Production coordinator & Assistant Production Manager

Job profile:-

Here at Reliance Media Works:-

Shouldered Training & Production responsibility.

Reliance Media Works Limited is one of India's leading film and entertainment services

company and is a wholly owned subsidiary of the Reliance Group headed by Anil Ambani.

With high-end technology & one of the Largest Media storage set-up in Asia & such

major big budget production work came the responsibility of handling huge resources-data

& manpower which has proved beneficial for me. It has polished my Skills in Planning.

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Administration, Communication, Coordination & Team Leadership. It has also given me

deep understanding on dealing with Clients. Domestic as well as International.

Trainer & Training coordination for:

(Audio/Video/Film Restoration/Communication-Skills):- (5 years of Training & coordination plus Production Coordination)

Preparing Training Syllabus, Training Schedules, Assignments & Practice/Test Footages.

Content Development (Manuals, Notes & Power point slides)

Conduct training related to audio, video & restoration & Communication Skills.

Supervising training of other In-house trainers to see if they are following the norms.

Solving issues related to IT & Administration.

Conducting Training tests & assessment of the same.

Creating training assessment reports for Production heads.

Verbal Counseling of artists if required.

Keeping track of material received from other departments for training purpose.

Coordinating with HR Department for Restoration recruitment.

Production coordination (Restoration):-

Receiving production data from clients.

Planning & managing various projects.

Work allocation to artists.

Managing the artists and maintenance of optimum performance environment.

Managing production deadlines.

Interaction with Client via e-mails/telephonic conversation for Production queries.

Maintaining daily MIS report & other internal production reports.

Last position held Assistant Production Manager (3D Animation) (2 years)

Job profile:-

Preparing Shift execution plan.

Manpower planning for smooth execution of the Projects.

Department inventory control.

Receiving production data from clients.

Planning and managing various projects on the floor.

Work allocation to team.

Communicating with the internal Production team to track project-progress and prepare summaries.

Being pro-active and suggesting solutions to hurdles during production phase.

Managing production deadlines.

Interacting with Domestic as well as International clients via e-mails/telephonic conversation/skype calls for Production queries.

Maintaining daily MIS report & other internal production reports.

Quality check of Sequences for Animation quality, Audio Video sync etc before uploading to client.

Follow up for corrections or animation changes received from client.

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Maintaining Backup of the running projects.

Monitoring all the communication with the Clients and prepare reports to assess the development.

(B) Digital Canvas India Ltd Andheri – (Oct 2006 to Dec 2007) (1 year 3 months)

Joined as VCD Authorer.

Job Profile:-

Authoring of VCD’s (English, Marathi, Gujarati, Hindi, Kannada, Tamil movies etc).

(Software – Videopak)

Basic DVD Authoring. (Software – Scenarist)

Editing of movie tracks. (Software – Video Redo)

Creating still menus. ( Software – Photoshop)

Audio sync problem etc related to VCD Authoring.

(C) Abhilasha Banquets (Jan 2001 to Sep 2006) (5 years & 9 months)

Joined as Manager

Job Profile:- (Event-Booking, Supervision, Store-Keeping Billing etc).

Event bookings.

Interaction with Guests.

Clarifying customer requirements & suggest best mutually beneficial solutions.

Analyzing problems, organizing work and planning action.

Monitoring the ongoing arrangements for function.

Supervise the staff to see they maintain discipline, hygiene & prompt smooth service of food throughout the function. Above all Guest satisfaction which is most important.

Billing work & maintaining daily cash transactions.

Maintaining store-room Inventory.

Maintaining customer feedback records & to implement suggestions received.

Above job helped me polish my Customer Service skills.

(D) IIT Services (May 2004 to Mar 2006) (Nearly 2 years – part time)

Joined as Hardware Engineer.

Job Profile:-

To assist the system administrator for daily Computer backup jobs,

Computer assembling, networking.

Upgrading & troubleshooting.

Installation & configuration of systems. Installation software and Operating Systems,

(E) Taj Mahal Hotel Mumbai. (Jun 1990 to Sep 1999) (9 years 3 months)

Joined as Office Administrator (Department:- Interior Design Department)

Job Profile:-

Here at Taj Mahal Hotel:-

Shouldered dual responsibility Office/Studio Administration & Site Supervision.

First & Oldest 5 Star Hotel chain in India.

Working with Taj Group under Mrs.Elizabeth Kerkar (Sr. Vice President Interior Design

Dept) has proved beneficial for me.

It has polished my Skills in

Office & Studio Administration, Supervision for Interior work.

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Office Administration :-

Maintaining office and store records for the stock of artifacts, paintings, hardware etc.

& keeping records of the goods, couriers dispatched to other hotels.

Interaction with vendors for placing new orders of the required material as per approved quotations & follow up till the material is delivered.

Check quality & quantity of the material delivered by vendor to see if it is as per the approved standards.

Managing day to day activities of Office, arrangement of meetings etc.

Assisting for Christmas decoration carried out in restaurants, Lobby area, banquet halls etc.

Site Supervision :-

Site supervision done along with my colleague for the ongoing renovation work during my service at Taj.

(Old Taj building- 5 Suites & 4 economy rooms) (New Taj building nearly 150 economy rooms)

(Restaurants:- Roof top Rendezvous, Shamiana, Harbor Bar, 2 Meeting Rooms, Rangoli restaurant at N.C.P.A. etc.)

Supervising setup of rooms post renovation & handing over to Housekeeping department for further setup.

Checking of contractor bills for renovation work as per approved rates.

Keeping track of contractor & Vendor bills forwarded to accounts dept till payments are made.

(F) Hotel Holiday Inn - Juhu (Nov 1987 to Oct 1988)

Joined as Assistant Steward (On monthly contract basis)

Job Profile:-

Food and Beverage service for departments (Room service, Coffee shop & Banquets)

(G) Leena Enterprises – Andheri (Jan 1986 to Dec 1986)

Joined as Office Assistant

Job Profile:-

Routine office work.

Educational Qualification

H.S.C (Arts) from Mumbai Board.

S.Y. (B-com) from Mumbai University (Distance Education Department).

Technical & Additional Qualification

Diploma of Food and Beverage Service from Institute of Hotel Management, Catering Technology and Applied Nutrition. (Dadar).

Certificate course of M.S Office from Indo-German Institute. (Exam not given)

Diploma in Hardware and Networking Technology from C.M.S. Computers.

Certification in N+.

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Project Work

Internet Connection Sharing in Windows 2000.

Skill Sets

Excellent communication skills both written as well as oral.

Yearn to learn for further growth.

Dedication to work.

Sincere & Hardworking.

Good interpersonal skills.

Positive attitude.

Problem comprehending capability.

Computer Proficiency

Operating Systems :- Windows XP, Windows 7, Windows 2000 Server and Professional.

Softwares :-

Authoring related:- Videopak, Scenarist, Photoshop, Sound Forge, Cubase, Video Redo (for editing).

Restoration related softwares. MIR (Basics), DVO (Basics), Revival (Basics).

M.S – Office (Word. Excel Powerpoint)

Personal Details:

Date of Birth :- 18th March 1967.

Sex :- Male.

Marital Status :- Married.

Languages Known :- English, Marathi, Hindi.

Interests :- Socializing, Travelling, Music, Movies.

Nationality :- Indian (Have Passport:- Expires 2nd April 2019)

(Information provided above is true to the best of my knowledge)

Sincerely

(Vilas S Rane)

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